1-800-Got-Junk? Franchise News

1-800-GOT-JUNK? employs cutting edge technology, empathy and common sense to ensure customer satisfaction while limiting negative online reviews and encouraging customer loyalty.
Vancouver, BC (PRWEB) April 12, 2012 - 1-800-GOT-JUNK?, the world’s largest junk removal service, has recently implemented the most comprehensive complaint resolution system in the industry.
Using a system developed in-house, the customer service team can now go from a complaint to a resolution in 3 days.
The original goal set by the 1-800-GOT-JUNK? customer service team was to respond to all feedback within 24 hours and have 80% of all complaints resolved within 3 business days.
One year in, they have exceeded their goal and are proud to announce that they have resolved 89% of all complaints within 3 business days...

Junk removal company teams up with international charity Soles4Souls to collect 100,000 pairs of shoes this spring.
Georgia (PRWEB) March 21, 2012 -  1-800-GOT-JUNK? has partnered with Soles4Souls, the international shoe charity, on the campaign "Turn up The Sole, Georgia!" that is aiming to collect 100,000 pairs of gently worn and new shoes this spring. 1-800-GOT-JUNK? and Soles4Souls are also teaming up on a national level, but this is the first state-wide campaign of its kind.
“We’re thrilled that we are able to use our resources to give back to the local and global community,” says Deserie McCauley, franchise partner in Atlanta. “It’s already in our mandate to recycle and donate as much as we can, so having a partner like Soles4Souls gives us the perfect opportunity to do this on a larger scale...

A Gainesville business owner’s partnership with local charity results in charitable donations of $50,000
Gainesville, Florida (PRWEB) December 20, 2011 - A Gainesville business owner’s mutually-beneficial partnership with Haven Hospice has resulted in charitable donations of $50,000 in 2011, an amount equivalent to half of the franchise’s annual revenue. In exchange for providing bulk disposal services to the Haven Hospice Attic Store, Cameron Lansdell and his 1-800-GOT-JUNK? franchise receives free warehouse space for storage.
“It’s rewarding to know that my business and a great community charity can have such a cooperative relationship.” Lansdell’s crew often picks up gently used or unused items on the job, which they then donate directly to Haven Hospice and their thrift store...

The world's largest junk removal service will now add shoe donations to its collection list.
NASHVILLE, Tenn., Dec. 14, 2011 /PRNewswire/ -- Soles4Souls®, the international shoe charity, announced a new partnership with 1-800-GOT-JUNK? to offer North Americans a unique opportunity to redistribute shoes from their closets. The professional junk removal company is offering its services to donors with large amounts of shoes, including city wide shoe collections and events. Instead of 'junking' the shoes, 1-800-GOT-JUNK? will collect and redistribute the footwear to Soles4Souls. With franchise locations in every major metro in North America, Soles4Souls hopes to collect 1 million pairs of shoes throughout 2012.
"There is a distinction between used shoes and 'junk,' and we hope that our partnership will help the average household continue to separate the two in their minds," said Wayne Elsey, Founder and CEO of Soles4Souls...

Underprivileged Children throughout 4 States Benefit from 5th Annual Toy Drive
New York, NY (PRWEB) November 22, 2011 - Second Chance Toys and 1-800-GOT-JUNK? are at it again, stockpiling donations of gently-used toys and getting set to deliver them to children in need throughout the Northeast. With this holiday drive Second Chance toys hopes to deliver its 90,000th toy! Since its inception in 2006, Second Chance Toys, in partnership with 1-800-GOT-JUNK? has been collecting toys and distributing them to children in daycares, schools, and hospitals wherever there is a need. But there are other benefits to this drive.
“Every toy that we put into the hands of a child means one less toy that could end up being thrown into a landfill,” explains Bronna Lipton, Director of Second Chance Toys...

1-800-GOT-JUNK? and National Association of Professional Organizers (NAPO) team up to send shoes for those who need them overseas.
New Jersey (PRWEB) November 18, 2011 - We’ve all heard how people love to buy shoes. Well, now there’s an opportunity for New Jersey residents to feel better about their addiction. The National Association of Professional Organizers – Northern New Jersey chapter (NAPO-NNJ) and 1-800-GOT-JUNK? are both partners in a national program called Soles4Souls and have teamed up to drive a local shoe collection for charity that’s unprecedented in size. To date over 12,000 pairs of shoes have been collected, with a goal of 15,000 by the end of the campaign, December 15th.
NAPO has challenged its members across the country to collect as many shoes as possible...

New venture in the painting industry has gone from 1 to 6 franchises in a few short months and is on track to hit goal of 50 locations by the end of 2012.
Vancouver, Canada, November 02, 2011 --(PR.com)-- Brian Scudamore, founder & CEO of 1-800-GOT-JUNK? was so impressed by the company he hired to paint his house that he decided to buy the company. Then known as One Day Painting, it has since been rebranded as 1-888-WOW-1DAY! Painting and in only one year of operation, 6 franchises have been sold in Vancouver, Calgary, Seattle, San Jose and Austin.
“1-800-GOT-JUNK? professionalized an industry which had never been professionalized and turned the ordinary experience of junk removal into an exceptional one. We’re aiming to do the exact same thing with painting by guaranteeing one day completion by clean, uniformed painters who don’t compromise on quality,” says Scudamore, co-founder & CEO of 1-888-WOW-1DAY! Painting...

VANCOUVER, Oct. 26, 2011 /PRNewswire/ - 1-800-GOT-JUNK? has added a new face to the company's driver seat, announcing today the hiring of a Chief Operating Officer. Founder and CEO Brian Scudamore has held the keys to both the visionary and operational offices for almost two years, and initiated an exhaustive search several months ago to locate a strong, executional leader with the skills to significantly grow the company. In hiring new COO, Erik Church, Scudamore says it's time for a "two-in-the-box" concept of leadership to lead the world's largest junk removal company into future growth.
"I am very excited to welcome Erik to 1-800-GOT-JUNK? and to a "two-in-the-box" leadership approach, pairing both of our strengths - my visionary and cultural direction, with Erik's operational and executional skill," said Brian Scudamore...

Partnership Takes Customer Service to Next Level. Cincinnati, OH, May 06, 2011 --(PR.com)-- 1-800-GOT-JUNK? confirms once again its exceptional customer service as it is chosen as the official junk removal service for relocation experts Caring Transitions, a national franchise specializing in assisting clients through all the steps necessary during a life transition, including relocation and liquidation of personal property. 1-800-GOT-JUNK? has always been known for its customer service, but this alliance takes it to the next level.

"To be aligned with us, a company must demonstrate it operates with the utmost care, sensitivity and understanding," said John F. Buckles, President of Caring Transitions. "After a careful selection process, we have chosen 1-800-GOT-JUNK? as our premiere partner and principal service provider in the removal of unwanted items from our clients' properties...

NEW YORK, May 13 /PRNewswire/ - An estimated 45,000 walkers will participate in the 24th annual AIDS Walk New York (AWNY) Sunday, May 17 in Central Park. An event of this size (twice the participation of the Boston marathon) produces tons of waste. However, to be as green as possible, AWNY organizers have asked 1-800-GOT-JUNK?, a professional junk removal company, to handle waste removal for the second year. The company will recycle at least 50% (approximately 8 tons) of the garbage produced.

1-800-GOT-JUNK? filled 19 trucks along the route last year. This year the company will increase capacity to 24 trucks, in the hope of making AWNY the cleanest demonstration possible.

"It's challenging to sort the mass of cups, bottles, wrappers, paper, and miscellaneous garbage into different trucks because all those materials are recycled differently," explains Cameron Robinson, manager of the Manhattan 1-800-GOT-JUNK?...

Washington, DC, /PRNewswire/ - At least a dozen 1-800-GOT-JUNK? franchise partners have collected more than 150 laptops and are currently 'relaying' them across states to bring them to a charity in Washington D.C. Project Red Dot refurbishes semi-new laptops and donates them to schools and orphanages in Africa.

Project Red Dot, a registered non-profit organization, is the brainchild of Washington D.C. 1-800-GOT-JUNK? franchise partners, Mark and Claudine Rubin. The idea is to use connections to get things done. So, the Rubins invited regional franchise partners to begin stockpiling laptops collected during junk removal jobs.

More than 150 laptops have been collected! Now, in a coordinated effort spanning eight states, each franchise partner is driving to the edge of their territory, transferring laptops to the neighboring partner until all laptops reach Washington...

March 12, 2008 // Franchising.com // - The founder and CEO of 1-800-got-junk has been awarded the International Franchise Association's Entrepreneur of the Year award. Brian Scudamore, who founded the junk removal company in Canada in 1989, is aiming to expand the franchise worldwide.

"We are building a globally admired brand, and the IFA is the world's largest and most trusted franchise association," said Brian Scudamore. "Not only is this a great achievement for our company, it's also an honour to be recognised by such a reputable organisation among business leaders I greatly respect."

1-800-got-junk currently operates in major cities across North America including Toronto, Vancouver, Montreal, New York, Chicago and Los Angeles...

Optimizes Fleet Management While Enhancing Customer Service

RICHMOND, BRITISH COLUMBIA--(Marketwire - Jan. 28, 2008) - Digital Dispatch (TSX:DD), a leading provider of mobile data solutions, is pleased to announce that eFleetTM, its ASP mobile fleet management business initiative, is fortifying its position in the market with the addition of 1-800-GOT-JUNK? franchise partners as customers. eFleet is streamlining the fleet operations of the world's largest junk removal company through increased automation and improved communications. Since March 2007, 1-800-GOT-JUNK? franchise partners have subscribed to more than $300,000 in eFleet service agreements with three-year terms. The systems are currently being deployed in approximately 100 of their vehicles, representing about 10 percent of the total vehicle fleet operated by 1-800-GOT-JUNK?, with volumes expected to increase in 2008...