Multi-Unit Franchisee Insight - Business Philosophy & Management Style - Part 3

We talk to successful multi-unit operators regularly here at Franchise Update Media. These busy on-the-go people share great insight and wisdom with us through our profile stories in Multi-Unit Franchisee magazine. Here, from our archives, are some insightful responses from some of these franchisees.

What is your business philosophy?
Glen Johnson: You can be successful at almost anything if you have the right people, work ethic, and focus. After you have those things, focusing on the development of yourself and team, giving them the freedom to operate, and always growing to provide more opportunities and maintain a strong culture are the keys to being successful.
Nick Crouch: Hire the best team you possibly can and trust them. I have learned that not being the smartest person in the room is a great thing, and I am continually learning from the great people I get to work with every day. We try to focus on the mission of our organization, and work hard to continue our growth and provide opportunities for our team.

Describe your management method or style:
Glen Johnson: My style is to let our leaders lead, and provide a vision or guidance when appropriate. My job is to hire people who are better and smarter than I am at each role. I give them the freedom to operate and make decisions while holding them accountable to our culture and values.
Nick Crouch: Hire and develop the best people in the industry and empower them to lead and make great decisions!
 Glen Johnson & Nick Crouch, partners and multi-unit franchisees of Tropical Smoothie Cafe

What is your business philosophy?
"Our rewards will always be in exact proportion to our service." (Earl Nightingale) It takes a team to achieve success. A great leader will surround himself with a great team who are motivated to always provide outstanding service and strive to build a better company.

Describe your management method or style:
Our management method is a pyramid style. We start with the CEO to the area manager to the manager to assistant managers to shift leaders to front-line members.
 Robert Wiggins, Jr., multi-unit franchisee of Huddle House, Checker's, Dick's Wings & Grill, Captain D's, Bubbakoo's Burritos, Arby's, Pizza Inn, and Sleep Inn