Dave Melton has learned the importance of setting standards for the employees at his Domino's locations. He starts by ensuring that employees know what's expected of them on the job. For example, are they willing to work Fridays until 2:00am?
"At my franchise, all team members receive a document we call the '30 Day Expectations for New Team Members,'" says Melton. "It tells them succinctly what we expect their skill level to be after 30 days on the job." He says if an employee has trouble understanding anything a peer mentor or manager will be there to help. As a result, says Melton, the simple '30 List' has helped make jobs less daunting and mysterious.
Try adapting some of this list to your operation.
Delivery Team Member Responsibilities
General Team Member Responsibilities
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