uBreakiFix Finds A Sweet Spot During Covid-19 Crisis

The Covid-19 pandemic of 2020 has upended the world as we know it and left many businesses reeling and searching for solid footing in the new normal. But tech repair juggernaut uBreakiFix was well-positioned to navigate the outbreak and has excelled as demand for tech support and repair has grown.

A point illustrated by the fact that uBreakiFix reported its best sales weeks of 2020 in just the past several weeks while many states were still closed or only partially open. “I think that’s a huge testament to the demand for our services and the ability to adapt quickly to changing circumstances,” said Justin Wetherill, CEO of uBreakiFix.

uBreakiFix is a franchise brand founded in 2009 and specializing in the repair of small electronics, including smartphones, game consoles, tablets, computers, and more. The brand now has more than 580 locations in the U.S. and Canada where its experts have repaired nearly 9 million phones, tablets, laptops, and consoles for almost 7 million loyal customers.

As Covid-19 began spreading around the world this past spring uBreakiFix was ahead of the curve offering contactless curbside services, mail-in options, and at-home repairs for a new world characterized by social distancing. The company says its ‘We Come to You’ service is here to stay because of the positive response from customers and the great results for business. Adapting in these ways allows uBreakiFix to continue providing critical tech support and repair to those working remotely, homeschooling, or connecting virtually with friends and loved ones.

“When shelter-in-place orders began, the whole country went virtual—for work, school, entertainment, socializing, and more. As technology became even more critical to keep communities connected, so did our services,” said Wetherill.

Meanwhile, the brand supported its franchise operators by providing updated public health guidelines on hand-washing, cleaning workspaces and high-touch surfaces, wearing gloves when handling devices and wearing mask coverings where required by applicable law, and the sanitation of all devices upon receipt and return.

In a brilliant stroke of genius, uBreakiFix teamed up with Samsung and Google to offer free smartphone repairs to first responders on the front lines in April through June. 

With its unique services and proven business model, uBreakiFix was uniquely positioned to navigate the pandemic and become an even stronger company. This will only continue as demand for tech support and repair continues to grow post-Covid.

For more information about franchise opportunities with uBreakiFix visit www.ubreakifix.com/franchising or call 1-877-320-2237.

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