Working Fundamentals: How To Utilize The "Soft Skills" That Can Create Success

We've all heard the platitudes about having a positive attitude. But does it really make a difference in the workplace? It is an interesting question since none of us are perfect and attitude may not be our strong suit.

A 2010 study by Stanford Research Institute and Carnegie Mellon Foundation with Fortune 500 CEO's found that 75 percent of long term job success depends on people skills, while only 25 percent depended on technical knowledge. The soft skills seem to matter the most. Franchisors and franchisees want team players and people who can work well with each other.

The soft skills needed are:

  • Communication skills
  • Positive and productive interactions with others
  • Showing manners and kindness
  • Being on time
  • Willing to be accountable
  • Having a positive and professional attitude.

I have always questioned why they are called soft skills since for many they are the hardest skills to practice everyday. How about calling them "common sense skills for any person working."

The secret to job (and job success) may be - show up, be a team player, do your job, act appropriately, and have a positive attitude. The benefit will be satisfied customers, happier co-workers, and possibly a richer bottom line.

Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change. Lisa is best known for her work in the areas of customer service. She is the author of the video series How to Give Exceptional Customer Service.

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