Steve Adams is CEO of U.S. Retail, a multi-unit franchisee of Pet Supplies Plus. U.S. Retail owns and operates 20 existing Pet Supplies Plus stores in Alabama, Texas, and Wisconsin. Additionally, Steve is a partner in a commercial real estate company, which owns multiple retail shopping centers in Michigan. Steve has considerable experience in commercial real estate and retail industries.
For many years, our organization struggled to create a solid, stable team. We were guilty of hiring to fill spots rather than thinking of our people as guardians of our brand.