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Tax Centers of America (TCOA) is a tax franchise-based corporation specializing in income tax preparation, online and electronic tax filing for taxpayers who want their refund fast! TCOA strives to achieve excellence in meeting and exceeding their partner expectations through "fanatical" customer service and in providing information and services in a highly professional and timely manner. They operate their business with the shared belief that through "fanatical" customer service they create value for all.
Tax Centers of America (TCOA) began as one small office in Russellville, Arkansas. In 1992, the doors were opened to prepare and electronically file tax returns for individuals and their families. Since that time, TCOA has continued to broaden into an ever increasing comprehensive and flexible company.
The year following their grand opening, TCOA developed a selling and training plan. They searched out and found what they believed to be the best tax preparation software in the industry. Then they started classes, and training individuals to effectively open and start their own business.
Then 1994 brought an expanded mission. Not only did they prepare and electronically file tax returns and sell programs, they became a service center for tax offices. The service center functioned as a central point to gather information, answer questions and file taxes electronically. The first year, TCOA serviced tax offices in three states.
The success they had in providing services for the owner/operator business gave them the idea to provide a single identity to their business. So the following year, 1995, brought a new, bolder strategy for TCOA. TCOA started developing a franchise system that allows individuals the chance to become involved in a new, growing company.
In 1996, they began selling franchises, and during the 1997 tax year, Tax Centers of America had 33 franchises in addition to 12 company owned locations.
Today Tax Centers of America has over 200 offices in twenty-one states!
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