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Best Practices

I have had the good fortune to experience and witness many professionals who truly know how to serve. However, one person in particular consistently blows me away by how he builds rapport instantly with strangers and learns so much about them in only a short conversation.
  • By John (and Bo) DiJulius
  • 1,405    0
La Madeleine Turning to Refranchising and Looking for Multi-Unit Operators to Spur Rapid Growth in an Effort to Double the Brand's Size in 5 Years.
  • Multi-Unit Franchisee
  • 2,257    212
Marco's Pizza Teams Up With Multi-Unit Franchisee and Area Representative To Ramp Up the Brand's Growth in Montana.
  • Multi-Unit Franchisee
  • 2,741    282
Control and project a positive image in the communities where you operate franchise locations. Generating respect can make you a "local hero" and boost your business.
  • By Dan Schneider
  • 6,715    0
Senator files regulatory reform bills in an effort to counter numerous regulations that burden franchisees and other small business operators.
  • Multi-Unit Franchisee
  • 5,929    0
The chip card (EMV) deadline passed in October 2015. Yet according to industry accounts, fewer than 50 percent of retail and restaurant outlets were set up by the end of December 2016 to accept cards this way.
  • By Tom Epstein
  • 8,707    2
The only guaranteed way to be prepared for a change in leadership that doesn't create culture shock is through forethought and planning.
  • By Kendall Rawls
  • 8,358    0
Franchisees need to be telling their story to legislators and the public. It's one of the best ways to eliminate misperceptions about how small businesses operate.
  • Multi-Unit Franchisee
  • 8,321    0
A series featuring highlights from the 2017 Annual Franchise Development Report (AFDR) continues with a look at cost per lead and cost per sale.
  • By Eddy Goldberg
  • 287    0
Uncertainty is the bane of business. Although the regulatory environment of the past few years seemed bent on attacking the franchise business model, the early drama and politics of the incoming administration seem to be creating a new kind of uncertainty.
  • By Eddy Goldberg
  • 9,907    0
Going international? So are we! This past December, Franchise Update Media co-produced its first conference in Europe, partnering with the Best Franchisee of the World.
  • Multi-Unit Franchisee
  • 10,102    0
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Texas-based multi-concept franchisee builds portfolio by purchasing 53 San Antonio Sonic locations as part of the brand's refranchising efforts.
  • Multi-Unit Franchisee
  • 10,958    2
If a solid franchise system is the backbone of a brand, an efficient, smoothly working infrastructure is the heart of a multi-unit franchisee operation.
  • By Helen Bond
  • 11,629    0
Dallas' Henry Investment Group adds Salata salad brand to its expanding franchise portfolio with a new deal to bring 20 units of the brand to the Atlanta area in the coming years.
  • Multi-Unit Franchisee
  • 13,278    0
Change is inevitable and there are always unknowns and the unpredictable to navigate. This should not be a hindrance to developing and executing a strategic plan for your business.
  • By Kendall Rawls
  • 12,373    0
Franchisees take action by speaking out at a public hearing when a proposed IRS rule threatens the valuation of interests in closely held businesses.
  • By Eddy Goldberg
  • 16,630    2
Papa Murphy's is turning to refranchising as it looks for growth in select markets. The company says it's focused on investing to accelerate unit growth in underpenetrated markets in an effort to enhance local advertising opportunities and drive sales and profits.
  • Multi-Unit Franchisee
  • 18,902    0
A new president will bring a need for reassessing your business operations. The opportunities and threats of the past are likely much different than what they are going to be in the next three to five years. Be prepared for how these can have a direct impact on your internal strengths and weaknesses.
  • By Kendall Rawls
  • 18,660    0
Deciding which brands to invest in is a significant question. Factors run the gamut from getting in early on an emerging concept to customer trends to regional or geographic demands. Dave Goebel has been in franchising (as a franchisee and franchisor) long enough to have developed his own criteria for deciding.
  • Multi-Unit Franchisee
  • 11,497    0
Spherion Staffing survey finds 62 percent of American employees are looking to make a job change in 2017. They are looking for better pay, new opportunities, and a better life/work balance.
  • Multi-Unit Franchisee
  • 17,830    0
Focus on preparing your business for the future because change is inevitable. Start 2017 by aggressively engaging in the strategic and succession planning process that will help you be prepared for variables such as proposed legislation that could substantially impact your organization.
  • By Kendall Rawls
  • 18,303    0
SPONSORED
Open a Mr. Sandless Franchise
Mr. Sandless® is a home based mobile business offering Sandless refinishing to our customers. Not being dependent on a fixed location and being able to bring our service to our customers gives you the best chance of success because of low overhead!
Franchise Update Media launches its international conference for franchising professionals in Europe. The First Annual European Multi-Unit Franchising Conference was a one-day event held last December in Florence Italy and attracted more than 120 franchisees, franchisors, investors, association heads, and government representatives.
  • Multi-Unit Franchisee
  • 19,532    0
Engaging in the strategic planning process and developing covenants will help protect your multi-unit franchising organization, the future growth goals of the business, and your personal financial goals.
  • By Kendall Rawls
  • 23,336    0
Unit-level economics (ULE) is the latest fancy phrase for the fundamental concept of franchisee profitability. The old-school franchise concept of caring only about a monthly sales report and a royalty check and, if the franchisee was not profitable, reselling the territory in 18 months is dead.
  • By Rod Bristol
  • 15,793    2
Four existing franchise groups will bring 65 new Dunkin' Donuts Restaurants to the Dallas-Fort Worth Area, Including Several Multi-Brand Locations With Baskin-Robbins.
  • Multi-Unit Franchisee
  • 25,250    0
Rob Branca successfully operates 88 Dunkin' Donuts franchise locations. And that's just what he plans to continue doing long into the future. He says it's imperative that industry leaders stand up and fight for the rights of franchisees as they face a continuing barrage of government overreach and regulation.
  • Multi-Unit Franchisee
  • 15,816    0
For Wanda Sieber, what began as an ordinary phone call became a wake-up call. The person who answered the phone told Sieber that the owner of the business she'd called had died unexpectedly, adding "We don't even know if we're going to have jobs tomorrow."
  • By Helen Bond
  • 31,499    0
Pokémon GO, the hot new augmented reality (AR) game is not just another fad or trending game on the market—it is a cultural phenomenon.
  • By John DiJulius
  • 13,805    0
Addressing entitlement and the negative effects it can have on your business operation. How to take charge and set the tone of equality in your franchise business.
  • By Kendall Rawls
  • 26,211    0
We spoke with three brands, Buffalo Wings & Ring, Moe's Southwest Grill, and Meineke Car Care Centers to see how they are using social media and digital technology for customer engagement and as a local marketing tool for their franchisees.
  • By Eddy Goldberg
  • 15,033    1
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