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Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

Cousins Subs is expanding through an ongoing rebranding and growth initiative. The company has just announced three new multi-unit deals in Wisconsin and Illinois.
  • Multi-Unit Franchisee
  • 10,130    12
2017's Most Valuable Performer (MVP) Award winners to be feted at the annual Multi-Unit Franchising Conference, April 23-26 in Las Vegas.
  • By Franchise Update Media
  • 21,519    488
Husband and wife area developers for Tropical Smoothie Café in Michigan and Ohio are now on the grow in Colorado. They already have 58 locations in their markets and 39 more cafes in development.
  • Multi-Unit Franchisee
  • 25,396    18
Veronica Jordan was determined to trade in her 9-to-5 desk job for something more creative and profitable. In 2012, after searching for 3 years, she came across a Facebook ad that inspired her to unleash her inner entrepreneur.
  • By Danielle Buenrostro
  • 24,025    0
I have had the good fortune to experience and witness many professionals who truly know how to serve. However, one person in particular consistently blows me away by how he builds rapport instantly with strangers and learns so much about them in only a short conversation.
  • By John (and Bo) DiJulius
  • 25,820    17
Harry Rose, founder and chairman of The Rose Group, is a winner. In 2016, for the second year in a row, Applebee's named Rose its Franchisee of the Year.
  • By Danielle Buenrostro
  • 26,611    860
We often hear about the wage gap. But one emerging reality from the trend of the flexible economy is a tax classification gap.
  • By Jocelyn Mangan
  • 25,908    6
Eddie Rodriguez, one of the 10 largest Wendy's franchisees, says he has never worked a day in his life. After 43 years in franchising, Rodriguez continues his relentless dedication to growing a brand he believes in--and in expanding it beyond his company's 179 Wendy's locations in Florida, New Mexico, and Texas.
  • By Danielle Buenrostro
  • 28,281    4
Al Bhakta is proof that friends can be successful in business together. As managing director of the Dallas-based Chalak Mitra Group of Companies, Bhakta is one of seven longtime friends who have made wise business decisions together through the years.
  • By Danielle Buenrostro
  • 31,830    86
K'Zell "Zelly" Wesson took his pro basketball career global more than 17 years ago. He currently plays in Turkey as a forward for Afyonkarahisar Belediyespor, a team in the Turkish Basketball League. But the 6-foot-7-inch Wesson is also making sure he's got game as he nears the end of his playing days--by investing in and growing a chain of Workout Anytime fitness gyms in the USA.
  • By Kerry Pipes
  • 31,760    2
CFA Day Forum will feature pro-business Congresswoman Virginia Foxx as keynote speaker. The event will also offer franchisees the opportunity to walk the halls of Congress and meet with representatives.
  • Multi-Unit Franchisee
  • 30,430    0
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At Taco Bueno, we continue to make Tex-Mex the right way. We prepare our signature refried beans the traditional way – taking more than 30 hours to cook, chill and re-fry our beans from scratch.
Sam Osborne is the longest-running franchisee in the Tropical Smoothie Cafe system. That says a lot about him, as well as the brand. He's been a part of the smoothie chain for nearly two decades, as both an operator and an area developer in Florida.
  • By Kerry Pipes
  • 18,175    0
We're starting 2017 in our customary way: with our "Mega 99" list of the largest U.S. franchisees, ranked by total number of units.
  • By Kerry Pipes and Eddy Goldberg
  • 13,001    0
It's not the fact that minimum wages are increasing for some multi-unit franchisees, but more the way officials are going about it that raises questions...and their blood pressure.
  • Multi-Unit Franchisee
  • 16,052    0
Papa Murphy's is offering a new development incentive program as the company continues to focus on accelerating growth in specific markets across the country. The new program offers zero royalties for the first three years of operation and $35,000 for the opening of each new store in select markets.
  • Multi-Unit Franchisee
  • 16,193    0
A new president will bring a need for reassessing your business operations. The opportunities and threats of the past are likely much different than what they are going to be in the next three to five years. Be prepared for how these can have a direct impact on your internal strengths and weaknesses.
  • By Kendall Rawls
  • 18,873    0
Dunkin' Donuts Power Team To Open 69 New Restaurants In Louisiana. Longtime multi-unit franchisee Vik Patel, Super Bowl Quarterback Drew Brees, and former New York Giants offensive lineman David Diehl Bringing Rush of Donuts To The Bayou State.
  • Multi-Unit Franchisee
  • 18,510    0
Mara Fortin wears many hats as a Nothing Bundt Cakes franchisee: taste-testing in one of her seven San Diego-area stores, meeting with local business owners, advocating before Congress on issues of concern to franchisees and small-business owners, and mentoring young women.
  • By Debbie Selinsky
  • 17,834    7
Spherion Staffing survey finds 62 percent of American employees are looking to make a job change in 2017. They are looking for better pay, new opportunities, and a better life/work balance.
  • Multi-Unit Franchisee
  • 17,961    0
Multi-unit, multi-brand franchisee Tom Garrett makes major move taking on another 194 Burger King locations. His GPS Hospitality company now oversees 431 Burger King and Popeyes franchises in 14 states.
  • Multi-Unit Franchisee
  • 20,478    0
Let's begin with three facts: 1) 78.2 million Americans are hourly workers; 2) hourly workers represent 58.5 percent of all jobs in the U.S.; and 3) 80 percent of all hires made in the U.S. each year are for hourly jobs.
  • By Peter Harrison
  • 22,545    0
SPONSORED
Open a Carl's Jr. Franchise
At Carl's Jr.®, our next success story is you. We consistently out-deliver the competition with a menu strategy that focuses on developing premium, sit-down restaurant-quality menu items that offer the convenience and value of...
Four different multi-unit franchisee groups have latched on to the Taco Bueno brand and each of them has expansion on their minds.
  • Multi-Unit Franchisee
  • 21,778    0
Engaging in the strategic planning process and developing covenants will help protect your multi-unit franchising organization, the future growth goals of the business, and your personal financial goals.
  • By Kendall Rawls
  • 23,467    0
Robert Schermer, Jr., CEO of Meritage Hospitality Group in Grand Rapids, Mich., hails from the school of life that says, "Go big or go home."
  • By Debbie Selinsky
  • 15,829    0
Rob Branca successfully operates 88 Dunkin' Donuts franchise locations. And that's just what he plans to continue doing long into the future. He says it's imperative that industry leaders stand up and fight for the rights of franchisees as they face a continuing barrage of government overreach and regulation.
  • Multi-Unit Franchisee
  • 15,984    0
After working his usual 50- 60-hour week tending to his 17 Indianapolis-area Penn Station East Coast Subs stores, Rob Chinsky and his wife Linda moved both their children into their college dorms, hours away, all in one weekend.
  • By Debbie Selinsky
  • 15,428    2
For Wanda Sieber, what began as an ordinary phone call became a wake-up call. The person who answered the phone told Sieber that the owner of the business she'd called had died unexpectedly, adding "We don't even know if we're going to have jobs tomorrow."
  • By Helen Bond
  • 31,669    1
Mara Fortin was the very first franchisee for Nothing Bundt Cakes. She has served as chair of the brand's Franchise Advisory Council and has received the Outstanding Franchisee (Circle of Honor) award. She also loves to serve as a mentor - especially for other women. She has learned quite a few things about hiring and retaining employees during her decade in franchising.
  • Multi-Unit Franchisee
  • 23,630    0
Rob Branca and his extended family of in-laws, siblings, children, and cousins own and operate more than 1,200 Dunkin' Donuts locations throughout New England and a few expansion markets.
  • By Kerry Pipes
  • 14,017    0
Addressing entitlement and the negative effects it can have on your business operation. How to take charge and set the tone of equality in your franchise business.
  • By Kendall Rawls
  • 26,348    0
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