Servant Systems Adds Workflow Features to Molly Maid Customer Care Software

December 11, 2013 // // ANN ARBOR, MI - Don DeSmith, President of franchise software developer Servant Systems (, announced the completion of new software updates to the Molly Maid Customer Care System (CCS) which Servant Systems originally developed in 1992 for the residential home cleaning service.

Building on Molly Maid’s CCS "Outlook Release" introduced earlier in last spring, Servant Systems has just added "Workflow" features. These features are designed to improve customer retention with the ability to automate specific time consuming tasks such as reminder calls in this first edition. Reminder calls can be sent via traditional email, text (SMS) or text-to-speech (TTS), thus reducing the amount of time and effort involved in certain communication tasks. A future version will offer additional workflows providing several additional customer satisfaction and retention-based workflows.

"Our franchisees have seen a significant amount of cost and time savings by automating specific tasks in their offices. This has allowed the employees to focus on answering the phone live and to provide better customer support to their valued customers. We are currently working on additional workflows that will provide a further boost to our customer retention efforts and expect to deliver these in 2014," said Eric Niemiec, Director of IT for Molly Maid and Service Brands International.

The current CCS software was developed using the latest Microsoft technology, including Microsoft Windows Workflow Foundation, Microsoft .NET and Microsoft SQL Server. CCS is an integrated software application that automates Molly Maid’s organization of repetitive residential cleanings from initial scheduling through customer payment.

A member of the Microsoft Partner Network since 1992, Servant Systems is a software solutions provider to international franchise systems and other multi-unit organizations. Servant Systems develops custom applications for daily operations and sales reporting as well as other essential management tools that help improve operational efficiency, marketing performance, and profitability. Servant Systems is a member of the International Franchise Association.

About Service Brands International

Service Brands International ( is a group of service companies that provide a variety of timesaving services to consumers. Its brands include Molly Maid, Mr. Handyman and ProTect Painters.

SOURCE Service Brands International


Intermedia LLC

Sam Fine

Servant Systems, Inc.

Don DeSmith
+1-734-475-1619 ext. 21


Social Reach:

Viewer Response:

comments powered by Disqus

Molly Maid »

High Quality Maid Service from the maid service company with over 30 thirty years of experience


  1. Business Overview
  2. Franchise News

Franchise News Room »

News By Industry »

Hot Opportunities

Kitchen Solvers Franchise Opportunity

Kitchen Solvers
As a Kitchen Solvers franchisee you will not need any prior remodeling or...

Taco Bueno Franchise Opportunity

Taco Bueno
At Taco Bueno, we continue to make Tex-Mex the right way. We prepare our...

Kids 'R' Kids Franchise Opportunity

Kids 'R' Kids
Kids 'R' Kids Learning Academies is a pioneer in the early childhood...

Nestle Toll House Cafe by Chip Franchise Opportunity

Nestle Toll House Cafe by Chip
Nestlé Toll House Café by Chip is the only major, national dessert café...

Batteries Plus Bulbs Franchise Opportunity

Batteries Plus Bulbs
Whether you're an existing multi-unit operator with a non-competing brand...

Nékter Juice Bar Franchise Opportunity

Nékter Juice Bar
Interested in owning a business in a thriving industry where health &...

El Pollo Loco Franchise Opportunity

El Pollo Loco
The secret to El Pollo Loco is great-tasting food. Our menu has a broad...

Midas Franchise Opportunity

Midas, a recognized brand throughout the world and highly renowned name in...

A Franchise Update Media Group Production
Franchise Update Media | P.O. Box 20547 // San Jose, CA 95160 // PH. (408) 402-5681
Copyright © 2001 - 2016. All Rights Reserved. Site Hosting Provided By: wishVPS on FUMG3

In Loving Memory Of Timothy Gardner (1987-2014)