December 11, 2013 // Franchising.com // ANN ARBOR, MI - Don DeSmith, President of franchise software developer Servant Systems (www.servantsystems.com), announced the completion of new software updates to the Molly Maid Customer Care System (CCS) which Servant Systems originally developed in 1992 for the residential home cleaning service.
Building on Molly Maid’s CCS "Outlook Release" introduced earlier in last spring, Servant Systems has just added "Workflow" features. These features are designed to improve customer retention with the ability to automate specific time consuming tasks such as reminder calls in this first edition. Reminder calls can be sent via traditional email, text (SMS) or text-to-speech (TTS), thus reducing the amount of time and effort involved in certain communication tasks. A future version will offer additional workflows providing several additional customer satisfaction and retention-based workflows.
"Our franchisees have seen a significant amount of cost and time savings by automating specific tasks in their offices. This has allowed the employees to focus on answering the phone live and to provide better customer support to their valued customers. We are currently working on additional workflows that will provide a further boost to our customer retention efforts and expect to deliver these in 2014," said Eric Niemiec, Director of IT for Molly Maid and Service Brands International.
The current CCS software was developed using the latest Microsoft technology, including Microsoft Windows Workflow Foundation, Microsoft .NET and Microsoft SQL Server. CCS is an integrated software application that automates Molly Maid’s organization of repetitive residential cleanings from initial scheduling through customer payment.
A member of the Microsoft Partner Network since 1992, Servant Systems is a software solutions provider to international franchise systems and other multi-unit organizations. Servant Systems develops custom applications for daily operations and sales reporting as well as other essential management tools that help improve operational efficiency, marketing performance, and profitability. Servant Systems is a member of the International Franchise Association.
Service Brands International (www.servicebrands.com) is a group of service companies that provide a variety of timesaving services to consumers. Its brands include Molly Maid, Mr. Handyman and ProTect Painters.
SOURCE Service Brands International
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