Renew Crew Franchise System Achieves Best-in-Class Customer Satisfaction Score in 2015

Renew Crew Earns a 2015 Net Promoter Score of 76

February 18, 2016 // // Richmond, VA – Renew Crew is proud to announce they finished 2015 with a Best-in-Class customer satisfaction rate based on the Net Promoter Score system.

The Net Promoter Score is used across industries as a way to quantify customer satisfaction. Scores over 50 are considered “best-in-class.” Renew Crew’s 2015 score was a 76%.

“We’re thrilled with our client satisfaction,” says Rob White, Vice President and Brand leader for Renew Crew. “Our Net Promoter Score illustrates our franchisees’ commitment to providing superior service and great results for our clients.”

A Net Promoter Score of 76 places Renew Crew is the same category as USAA, Costco, Apple and Amazon.

With high customer satisfaction scores and a recurring revenue stream, 30% of Renew Crew’s 2015 sales was repeat business.

Renew Crew’s eco-friendly exterior surface cleaning and protecting rids decks, patios, walkways, fences and other surfaces of built up dirt and mold, leaving the space looking new once again.

About Renew Crew

Renew Crew is America’s leading power washing company, providing green solutions for outdoor cleaning and sealing. Founded in 1996, Renew Crew is now present in 17 states and was recently honored with a spot on Entrepreneur Magazine’s Franchise 500 and Inc.’s list of fastest growing companies.

Franchise information for Renew Crew can be found at Information regarding the business and its services are available on

About Outdoor Living Brands

Outdoor Living Brands is a national franchisor specializing in the outdoor living industry. With more than 300 franchised locations, its award-winning brands include Archadeck Outdoor Living, Mosquito Squad, Outdoor Lighting Perspectives and Renew Crew. Outdoor Living Brands' franchise concepts have been continually recognized for excellence by many organizations, including Inc. Magazine (Inc. 5000 list of fastest growing companies in 2015, 2014, 2013, 2012, 2011), Franchise Research Institute for franchise excellence (2014, 2013, 2012, 2011, 2010) and Franchise Business Review for franchisee satisfaction (2013, 2012, 2011, 2010). For franchise information, visit

SOURCE Renew Crew

Media Contact:

Jane Campbell
Outdoor Living Brands, Inc.
P: 804-353-6999 x 241
F: 804-358-1878



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Renew Crew »

Based in Richmond, Virginia, Renew Crew is a leading national exterior surface cleaning franchise and part of Outdoor Living Brands, the national franchisor specializing in the outdoor living industry.


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