Superior Customer Service, Popular Rental Program and Excellent Repairs Are Keys to Success
March 09, 2010 // Franchising.com // Bear, Del. – Gamer Doc®, the retail video game store franchise that delivers a new and interactive customer experience, announces the one-year anniversary of its first store in Delaware, located at 1132 Pulaski Highway in Bear. Store owner and manager Steve Brehm says that Gamer Doc's success is based on superior customer service, the popular game rental program and excellent repair service.
"Gamer Doc has become the destination of choice for gamers in the area because each customer gets individual attention, and they respond very positively to that," Brehm said. "Our game rental program has really taken off, and is what we are best known for. Our repair business is quite strong because we provide outstanding service that people can depend on and trust."
Gamer Doc features "Gamer Centers" for Xbox® 360, Wii® and PlayStation® 3 that make it easy to find the consoles, games and accessories for each system. Customers can come in and pre-order, buy, sell, rent or trade-in games, and have their consoles and discs repaired. The "Pro Player" room is available for birthday parties and other celebrations, and is also the site for tournaments where local gamers can meet and compete for great prizes.
"The video game industry is a great one to be part of because there is always something new going on, and lots of exciting things are coming up in the future," Brehm said. "That's why we jumped on board and joined the Gamer Doc team."
Gamer Doc also sells flat-panel HD monitors and cables, and the knowledgeable staff is happy to show customers how to hook-up their systems for optimum game play, share tips on ways to improve their game scores, and answer any questions they might have.
About Gamer Doc
Gamer Doc is an innovative franchise concept that offers the opportunity to own, develop and operate a retail video game emporium. Launched in December 2007, Gamer Doc delivers a new and interactive experience to all customers. From dedicated gamers to Mom or Dad who want to try out a game, trade-in some old games or check out the latest titles and consoles from Microsoft®, Nintendo®, and Sony®, all customers will enjoy the ultimate gaming experience. Gamer Doc offices are located in Newport Beach, Calif.
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