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Window World Remains Leader in J.D. Power’s Customer Satisfaction Study

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Window World is Ranked Highest Again in Customer Satisfaction with Window and Patio Door Retailers

August 16, 2019 // Franchising.com // N. WILKESBORO, N.C. - Window World®, America’s largest replacement window and exterior remodeling company, received the J.D. Power Award for ranking highest in the Retail segment of the 2019 Windows and Patio Doors Satisfaction Study. Window World ranked highest in overall customer satisfaction among window and patio door retailers for five out of the past seven years.

In addition to awarding Window World the highest ranking for overall customer satisfaction, J.D. Power also concluded that Window World received the best rating for the price customers paid for windows and installation.

The J.D. Power Windows and Patio Doors Satisfaction Study, now in its 13th year, reviewed satisfaction among nearly 2,913 customers who purchased windows or patio doors within the previous 12 months. Window World received 878 points out of a possible 1,000, which is 36 points higher than the retailer average. The study measured satisfaction based on performance in four factors: installation; ordering and delivery; price; and sales staff and service. Window World ranked highest in overall customer satisfaction among window and patio door retailers in the 2013, 2014, 2016, 2018 and 2019 studies.

“We take great pride in the products and services we provide, and it is always our hope that Window World’s customers are excited to show off their updated homes,” says Window World Chairman and CEO Tammy Whitworth. “Receiving the J.D. Power Award demonstrates that our customers are satisfied with their overall experience with Window World, from the initial conversation with a sales representative to the final product.”

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A separate segment of the J.D. Power Windows and Patio Doors Satisfaction Study also measures customer satisfaction among window and patio door manufacturer brands.

Maintaining its authority at the top of the retail segment of J.D. Power 2019 Windows and Patio Doors Satisfaction Study is the latest accomplishment for Window World. The company’s windows recently earned the Good Housekeeping Seal for the 12th consecutive year. The Good Housekeeping Institute also granted the prestigious Seal to Window World’s vinyl siding and Therma-Tru doors for the second consecutive year. Last year, Window World was ranked the No. 1 Window Company in the nation in Qualified Remodeler’s Top 500list.

To see Window World’s complete ranking in the J.D. Power 2019 Windows and Patio Doors Satisfaction Study: https://www.jdpower.com/business/press-releases/2019-windows-and-patio-doors-satisfaction-study.

About Window World

Window World®, headquartered in North Wilkesboro, N.C., is America’s largest replacement window and exterior remodeling company, with more than 200 locally owned offices nationwide. Founded in 1995, the company sells and installs windows, siding, doors and other exterior products, with over 16 million windows sold to date. Window World is an ENERGY STAR®partner and its windows, vinyl siding and Therma-Tru doors have all earned the Good Housekeeping Seal. In 2018, it was ranked “Highest in Customer Satisfaction with Window and Patio Door Retailers” by J.D. Power. Through its charitable foundation, Window World Cares®, the Window World family provides funding for St. Jude Children’s Research Hospital®, which honored the foundation with its Organizational Support Award in 2017. Since its inception in 2008, the foundation has raised over $9.75 million for St. Jude. Window World also supports the Veterans Airlift Command, a nonprofit organization that facilitates free air transportation to wounded veterans and their families. Window World has flown over 100 missions and surpassed $1 million in flights and in-kind donations since it began its partnership with the VAC in 2008. For more information, visit WindowWorld.com or call 1-800 NextWindow. For home improvement and energy efficiency tips, décor ideas and more, follow Window World on Facebook and Twitter.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.

Media Contact:

Cara Stein
919 Marketing Company
For Window World
cstein@919marketing.com
919.459.8167

SOURCE Window World

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