Augmented Quality Standards Boost Uniformity Among Franchisees
FORT WORTH, TX--(Marketwire - July 8, 2008) - Demonstrating its commitment to providing highly personalized service, reduced turnaround time and decreased claim severity averages, PDA -- the largest automobile appraisal and inspection service network in the industry -- has implemented a rigorous audit program within its franchise operations.
The audit will act as a "checkup" and as a means of implementing strategic direction, allowing PDA to maintain a higher degree of quality control.
"The objective is to use the audit as a tool to spur performance against a series of predetermined measures -- as well as call out areas for improvement franchise-by-franchise," said Rodney Caudill, PDA's Chief Operating Officer...
