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Feature Story:

Groups Unite To Battle Discriminatory Wage Hike Efforts In New York »

Multi-Unit Franchisee

The Coalition to Save New York Restaurants is a brand new organization that joins the International Franchise Association (IFA), the National Restaurant Association (NRA), and the New York State Restaurant Association (NYSRA) in a concerted effort to fight discriminatory and mandated wage hikes throughout the state. A statement issued during the recent IFE Convention in New York says the Coalition was established to combat discrimination against the quick-service food industry in New York State, which is considering mandating a minimum wage increase for quick-serve food restaurants only.

"The Coalition to Save New York Restaurants will aggressively fight Governor Cuomo's politically-motivated decision to discriminate against local franchise small business owners for a wage hike, simply to satisfy the request of the Service Employees International Union (SEIU)," said IFA President & CEO Steve Caldeira, CFE...

Feature Story:

Franchise Businesses Set The Pace »

Multi-Unit Franchisee

Franchising businesses continue to outpace the rest of the economy, according to the mid-year forecast update of The Franchise Business Economic Outlook: 2015. The report released last week by the International Franchise Association Educational Foundation and IHS Economics, finds franchising remains on track to outperform the U.S. economy for the fifth consecutive year.
While the forecast of U.S. GDP has been revised downward and now shows growth of only 3.4 percent increase in nominal dollars in 2015 for the overall economy, IHS expects the Gross Domestic Product of the franchise sector in nominal dollars to increase by 5.2 percent to $521 billion in 2015.
"Local franchise small businesses continue to grow at a faster pace, creating more jobs for Americans and producing higher sales growth than other businesses," said IFA President & CEO Steve Caldeira...

Feature Story:

Report Says Overtime Rules Would Hurt Businesses »

Multi-Unit Franchisee

Retailers like franchisees could be saddled with millions of dollars in added costs if federal overtime regulations are revised, according to a new report by the National Retail Federation (NRF). What's more, the rules could also adversely affect working Americans.
The report, Rethinking Overtime, finds the Obama Administration's plan to revise federal overtime regulations would likely "hollow out" low- and mid-level management positions in the restaurant and retail industries and result in a shift toward more hourly and part-time workers. The report says that the proposal could cost retailers millions of dollars in added costs and would disproportionally impact retailers operating in rural states.
"This is a workplace regulation with massive hidden costs," says NRF Senior Vice President for Government Relations David French...

Feature Story:

Executives Caution New York About Discriminatory Wage Increase »

Multi-Unit Franchisee

Three pro-business group representatives have spoken out about New York Governor Andrew Cuomo's push to raise minimum wage in the state. The governor has said that he will ask the state labor commissioner to convene a panel to decide whether fast-food workers' wages should be raised.
But Melissa Fleischut, president and chief executive of the New York State Restaurant Association, and Ken Pokalsky, vice president of the Business Council of New York State, told The New York Times the move was ill advised.
"Singling out a sector of one industry to have a higher minimum wage than all other occupations is unfair and arbitrary. The minimum wage is rightfully set by the Legislature and should affect all businesses equally," said Fleischut...

Feature Story:

Successor Prep For The New Generation »

By Champ Rawls

Picture a 50-something year-old multi-unit franchisee who has been in business for more than 20 years and has tirelessly worked to grow and build a diverse business. His kids are in their mid- to late-20's and have been getting more involved in day-to-day operations. They are ecstatic to be entering the family enterprise and proudly fly the family name. The company has a fantastic reputation in the community and the family name holds weight and notoriety in the industry. It is well-established with sound business practices and a formula for success that has produced generous profits and provided a great place of employment for many families. Sound familiar?
Now picture the next generation, a generation that has been to trainings and workshops, developed an "understanding" of business operations from watching their mom and dad avidly stay on top of franchisor procedures and directives, and has an opinionated and vocal vision of how they see the business changing for the future...

Feature Story:

IFA And Franchisees Oppose California Franchise Bill »

Multi-Unit Franchisee

A California franchise bill is threatening the livelihood of the state's franchisees who would face additional and unnecessary regulations if Assembly Bill 525 is passed. The IFA and franchisees in the state are urging lawmakers to oppose the bill.
"The unintended consequences of this bill would dramatically change the franchise relationship between franchisors and franchisees and we have serious concerns about some of the provisions included in the bill, particularly those that introduce vague and ambiguous language into the enforceability of franchise contracts which will ultimately lead to increased, unnecessary and costly litigation," says IFA President & CEO Steve Caldeira, CFE. "The last thing we need is further government intervention into an industry that has proven itself as a steady job creator and bastion of small business ownership throughout the state...

Feature Story:

The Secret To Getting Things Done »

By Rowdy McLean

What's the difference between those that do and those that don't?
After decades of asking myself and thousands of others that same question, I have come to the conclusion that your success comes down to just one thing.
Whether you're trying to lose weight, save money, climb mountains, win a grand final, run a marathon, get a promotion, pretty much anything! One thing sets the winners apart from the losers, the achievers from the underachievers, the successful from the unsuccessful.
I have watched thousands of documentaries, read thousands of stories, and interviewed thousands of people and in every single case it's the same.
It's not having a positive mindset (although that helps), it's not having a secret formula (although having a plan helps), it's not where you were born or where you went to school, and it's not who your friends are or how much money you have...

Feature Story:

4 Top Leadership Myths »

Multi-Unit Franchisee

Leadership author, speaker, and consultant Roxi Hewertson has compiled a list of 4 leadership myths that when fully understood can change the way you do business and your bottom line. Here they are:

1. If you are a star performer in your field or discipline, you will surely be a star leader of others. From the day we were born, all the applause has been about "what I have done well," not "what we have done well." The exception is teamwork within or outside your family. The skills, attributes, and even motivations required to lead people successfully are entirely opposite from those required to be a successful individual contributor. Consider this: if the roles and skills weren't so opposite, it would be a walk in the park for someone to move seamlessly from being a great violin player to being a great conductor...

Feature Story:

The Difference Between Leadership And Management »

By John Tschohl

"Before you are a leader, success is all about growing yourself. When you become
a leader it's all about growing others."-- Jack Welch.

Everyone who has a job has a boss or manager, but does everyone have a leader? You never hear people complain about leaders, but every day someone somewhere complains about their boss or manager. Firstly, leadership is action, not position. Just because someone is in a role of control does not mean the person is a leader. According to John Tschohl, best-selling author and customer service strategist, "the best leaders are typically poor managers and the best managers are typically poor leaders. All managers have to do some leading and all leaders have to do some managing. Finding the right balance for the job is what is really important...

Feature Story:

Coping With Difficult Coworkers »

Multi-Unit Franchisee

Coworkers must work together to be as productive as possible. It can be difficult at times. Here, Geoffrey James, author of Business Without the Bullsh*t: 49 Secrets and Shortcuts You Need to Know, outlines 10 different types of coworkers and explains how they can keep the peace and work better together "It's not difficult once you've spotted the behaviors," he explains.
Here are 10 of the most difficult coworkers and how to deal with them:

Feature Story:

Employees Show Customers They Care »

Multi-Unit Franchisee

Caring about customers is one of the best ways to differentiate your business and gain long-term consumer loyalty. But how can employers operationalize such a "soft" skill?
"Your best strategy is to teach your employees what caring about customers looks like in action," says Jon Gordon, best-selling author and speaker. "Suggest specific tactics they can employ. When they see how good it feels to care--and how good caring is for business--you'll receive your team's buy-in and continued participation."
Gordon notes that most of the tips he shares can also apply internally.
"Employees can apply these principles to their interactions with each other, too," he says. "How you treat your coworkers is how you'll treat customers--you can't separate the two!"
Here, Gordon shares 11 strategies employees can use to show customers (and each other) that they care:

Be present...

Feature Story:

Create Your Personal Tagline: The Secret To Career Success Is Knowing Your 'Fascination Advantage' »

Multi-Unit Franchisee

"You don't want to change who you are," says Sally Hogshead. "You just want to become more of who you already are."
On the surface, this seems identical to the ethos often attached to Millennials, a generation accused of forsaking practical stuff (like, you know, making a living) in the quest to discover -- and then stay true to - their authentic selves.
But Hogshead isn't recommending that everyone quit their day jobs quite yet. "It's not a matter of woo, woo! Be yourself," she says. "You don't live on a desert island. It's about figuring out the specific aspects of who you are that are very valuable to people, and the ones that aren't."
Hogshead has built a career around coaching individuals to isolate what makes them both unique and valuable, what she calls their "fascination advantage," a term she coined during her time working as a creative director for brands such as Coca-Cola, BMW, Nike, and Mini Cooper...

Feature Story:

People Really Do Matter: Invest In Your People For Better Results »

By Nate DaPore

On a personal level, I bet 100 percent of you agree with me that people really do matter, but are you living it every day in your businesses? Based on a recent PeopleMatter Institute survey, 40 percent of businesses do not think they do a good job engaging their hourly workforce.
While managing the stress and logistical operations of a multiple location business, it can be easy to analyze and focus on productivity, efficiency, and sales to increase profits and remain successful. Streamlining processes, reducing overhead, and creating new marketing campaigns all can help you increase profits, but only to a degree. What truly separates the "good" from the "great" businesses is their people.

Your best untapped resource
Believing that your people really do matter in the workplace--and taking steps to show them how important they are to you and your business every day--will be a game changer for your company's success...

Feature Story:

Workplace Communication: Where Has All The Candor Gone?, Part 2 »

By Gregory Ciotti

Editor's note: Part 1 appeared in the previous issue of this newsletter. The original article appeared on the Help Scout blog.

Hudl, a sports video software company based in Lincoln, Neb., has a system for feedback they refer to as #RealTalk. Playing off the slang phrase "real talk" (curt honesty), the team uses the phrase to denote when a conversation has taken a serious turn. It's a half-joking phrase used to inspire genuine candor among the team:

RealTalk, one of six values read off at the start of each Hudl retreat, plays an important role in the company, from use in hiring to performance reviews to product updates. It's written in emails, said out loud before feedback is given ("All right, give me the real talk...

Feature Story:

Declaration Of Extreme Leadership: Create A Written Proclamation Of Who You Are And What You Believe  »

By Steve Farber

A declaration is a powerful thing.
By making a declaration, you not only announce something, you proclaim it to be a true and accurate representation of who you are and what you believe in. You make a vow to anyone who reads or listens that you will abide by and live up to the words. And they can count on you for it.
Here in the US, we celebrate Independence Day, which was codified for posterity (that's us) in the Declaration of Independence.
Wherever you are in the world, and whatever tradition or history you come from, I invite you to read another declaration-a Declaration of Extreme Leadership-which you can find below.
I don't mean to suggest that this declaration rivals the other, but you may find that these words resonate with you, inspire you, and compel you to change your piece of the world for the better...

Feature Story:

Mid-sized And Growing: A Stellar Leadership Team Can Take Your Operation To The Next Level »

By Robert Sher

Successfully operating a multi-unit franchise--typically generating millions of dollars in revenue from many locations--requires a keen awareness that leading multiple units is fundamentally different than leading a small operation. Unfortunately, too many multi-unit franchisees rely on the leadership approach they used when they were a small business, running the business themselves or promoting from within without the proper training. The result? Derailed profitability, stunted growth, and high management turnover.
The only way for mid-sized multi-unit franchisees to grow and prosper is to plan for and invest in a trustworthy and competent leadership team. As proven time and again, the bigger the investment in leadership, the bigger the potential return...

Feature Story:

Added Value: Is Your Leadership Personality Helping Or Hurting Your Business? »

By Sally Hogshead

As an entrepreneur, you're often the face of your company, and your ability to capture attention, to fascinate others--clients, employees, strategic partners, influencers--can make or break a business. Every time you communicate, you're doing one of two things:

Feature Story:

Implementing The Affordable Care Act »

By Benjamin Geyerhahn

What franchisees need to know about the ACA rollout

The Affordable Care Act (ACA) has introduced widespread changes to the healthcare landscape. It has increased the availability, quality, and affordability of health insurance for the general population, regardless of age, gender, or pre-existing medical conditions.
The ACA has also altered the guidelines for employer-sponsored insurance, which has thrown many small- and mid-sized businesses for a loop.
In 2015, the ACA employer mandate will require employers with 50 or more full-time employees (defined as an average of 30-plus hours per week) to offer a minimum coverage health plan at affordable rates (less than 9.5 percent of an employee's household income).
Additionally, companies with 200 or more employees are required to automatically enroll employees in employer-sponsored insurance with a waiting period of no more than 90 days...

Feature Story:

Emotional Rescue: Understanding Relationship Dynamics In The Family Business »

By Jeff Faulkner

Recently one of my partners and I were facilitating a meeting between a father and his daughter to work through some mismatched expectations between them in the family business. We had already had several prep meetings laying the groundwork for aligning their expectations, which were all positive and headed in the right direction. They were both excited that we were going to be able to help them get some things out on the table, as they typically would avoid one another and leave issues unresolved.
However, once the meeting started, the dad took the opportunity to unleash on his daughter with unanswerable questions and acted like a prosecuting attorney trying to corner the defendant into a guilty plea. My partner and I were completely unprepared for this, and of course, the daughter was equally caught off guard...

Feature Story:

Anger Management: Handling Irate Customers And Difficult Situations  »

By John Tschohl

It's a tough job but somebody's gotta do it.
Facing off with a screaming, unreasonable, irrational customer represents the ultimate test of any employee's service skills. It can take you to your breaking point if you are not aware and careful. Staying grounded and above the fray requires you to find inner strength, and persevere beyond the initial difficulties.
With many employees a screaming irate customer will ruin their day. It's hard to keep motivated when 20 minutes into your shift a customer lets you have it. The bad news is most employees have never been trained to successfully handle these customers. Their ego gets in the way. They call management for support. In some call centers the employee just hangs up thinking no one will know...



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