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Feature Story:

IFA Battles Seattle's Minimum Wage Law »

Multi-Unit Franchisee

The International Franchise Association is appealing Seattle's minimum wage law all the way to the Supreme Court. Last week, the organization filed a Petition for a Writ of Certiorari, asking the United States Supreme Court to review the decision of the Ninth Circuit in the Seattle Case.
The association says the law's discriminatory provisions harm franchisees.
IFA and five Seattle franchisees sued the City of Seattle in June 2014, seeking to block portions of the city's law to increase the city's minimum wage to $15 an hour. The plaintiffs asked the court to enjoin the city from treating franchisees as large, national companies rather than the small, locally-owned businesses that they are.
"The controlling Supreme Court precedent and the conflict among the decisions of the federal circuit courts have proven that a Supreme Court review of the Ninth Circuit's decision is the appropriate next step," said IFA President & CEO Robert Cresanti...

Feature Story:

Trust And Teamwork Build Success »

By Loyd Rawls

Organizational productivity is dependent upon teamwork, which I describe as two or more people working together for a common goal. Team can be expressed or implied, conscious or unconscious, but regardless, organizational productivity depends upon the effectiveness of interdependent, collaborative effort.
Teamwork can be fair, good, or great, but there really is no such thing as bad teamwork. If you think about it, bad-teamwork is actually an oxymoron. To further this point, the English language doesn't have one single word to describe the opposite of teamwork. We generally associate "the opposite of teamwork" with uncooperativeness, inter-organizational competition, backbiting, and under productivity.
Partners or families endeavoring to develop, manage, or grow a multi-unit franchisee organization often struggle with building strong collaborative teams...

Feature Story:

What State Is Your Employee Handbook In? »

By Daniel Mormino

One size does not fit all in today's environment
This column looks into the use of employee handbooks by multi-unit franchisees, particularly those originally drafted by the franchisor or by a third party operating in a different state from the franchisee's territory.
I begin by exploring the definition of "employer of record"--and how it can help shape expectations for a multi-unit franchisee, specifically relating to employer liability in an evolving regulatory landscape. Second, I summarize the rationale for why employee handbooks should come directly from the employer of record. Third, I offer a recommendation that could help mitigate potential vicarious employer liability and minimize the risks of future claims that parties acted as joint employers...

Feature Story:

Recruit, Retain, Repeat: How To Find, Hire, And Keep The Best Employees »

By Helen Bond

When it comes to hiring, BrightStar Care franchisees Maureen and Peter Moore count on more than just credentials to get the job done. The Moores, BrightStar's 2014 franchisees of the year, estimate that for every 10 applicants, only half make the cut to interview for a position with their in-home care business that serves Norwalk, Bridgeport, and Southbury, Conn.
"Of those five, three get hired, and of those three at least one is gone within two weeks because they don't show the type of attitude in the field that we expect," says Peter Moore. Their company, with nearly 200 employees, practices a rigorous supervision schedule to oversee staffers in the field that exceeds franchise requirements.
Recruiting and retaining high-quality employees has always been a winning business formula, but these days the right hires--so crucial to the bottom line--are harder to find, despite the growth of job-finding websites...

Feature Story:

FRANdata Research ID's Threats Of NLRB Ruling »

Multi-Unit Franchisee

A recent ruling by the National Labor Relations Board (NLRB) jeopardizes the ability of franchise small business owners to hire, schedule, and set the salaries of their employees, says FRANdata in a newly issued report. At least 40,000 small businesses operating in more than 75,000 locations are at risk of failure, says the report.
The research also illustrates the manner in which the NLRB ruling threatens a large portion of the estimated 600,000 or more jobs to be created over the following two years. A dramatic loss in franchise small business owners' equity positions will ensue, with the significantly higher costs eroding operating margins and simultaneously risking profitability and, in many instances, survivability. Some of those expenses must inevitably be passed to consumers, making franchise small businesses less competitive...

Feature Story:

Talent Management System Pays Off »

By Steve Adams

Your people deliver the brand experience

For many years, our organization struggled to create a solid, stable team. We were guilty of hiring to fill spots rather than thinking of our people as guardians of our brand. We stepped back and decided to create a system. We started from scratch and asked, "What does the ideal employee look like?" Then we found a tool that profiles the work style of the employee.
The tool is not a personality test per se; it is an assessment of work style. We applied it to all our employees and found a consistent profile of our best employees. We were able to determine that when we were outside that profile, in general we had employees who did not fit well for us. In a sense, we were asking people who were "off profile" to work in a way that was inconsistent with who they were...

Feature Story:

Minimum Wage Protesters Miss The Point »

Multi-Unit Franchisee

Protests coordinated earlier this month by the Service Employees International Union (SEIU) were merely "political theater that does not help close the income inequality gap," according to a statement released by the International Franchise Association (IFA).
IFA President & CEO Robert Cresanti said, "The franchise industry is an American success story and an economic growth engine creating jobs and spawning vibrant new small businesses in local communities across the country." He went on to point out that the franchise business model is a "valuable playbook that provides a pathway to personal and professional success and business ownership for aspiring entrepreneurs. The protests put the future of these jobs and businesses in jeopardy...

Feature Story:

Building Success Through Culture »

Multi-Unit Franchisee

Culture is something that can't be measured by Google analytics. But it has inherent value and it makes a tangible difference. Creating, implementing, and maintaining a strong culture that reflects your values and beliefs can pay off in employee and customer satisfaction - not to mention the bottom line at your franchise locations. Creating a culture is just what Brent Collier has done.
He operates 14 restaurants from 6 different franchise brands along a 25-mile stretch in the tourist mecca of Pigeon Forge, Tenn., and faces a nice kind of problem: his restaurants compete for the same customers. But that's not really a problem, since the area draws more than 11 million tourists a year.
The way he figures it, most visit for an average of three days, which he translates into "nine meal opportunities...

Feature Story:

What's Your Service Aptitude? »

By John DiJulius

It's your job to teach employees how to treat customers

Companies don't engage emotionally with their customers--their employees do. If you want to create a memorable company, you must fill your company with memorable people. The level and quality of your organization's customer service comes down to one thing and one thing only: the Service Aptitude of every employee. From the CEO to the account executive, sales clerk, call center, receptionist, corporate office support team, to every front-line employee--the most critical component in building a world-class customer experience culture is the Service Aptitude of every individual in your company.

What is Service Aptitude?
Service Aptitude is a person's ability to recognize opportunities to exceed customers' expectations, regardless of the circumstances...

Feature Story:

Industry Groups Join To Oppose Overtime Regulations »

Multi-Unit Franchisee

A united front of 15 franchisee associations and the International Franchise Association (IFA) are working together to fight the government's proposed changes to overtime regulations. Together, the groups submitted comments last week declaring the Department of Labor's (DOL) proposed changes to overtime regulations are "fundamentally flawed and bad for employers and employees," according to a statement issued. The IFA also accused the DOL of "failing to extend the comment period on the radical changes that will severely hamper job growth in the small business sector."
"The proposed change to the overtime rule is another action by the Obama Administration that dramatically alters how small businesses operate," said IFA President & CEO Steve Caldeira, CFE...

Feature Story:

IFA Claims Labor Department Conducting Franchise "Witch Hunt" »

Multi-Unit Franchisee

Last week, the International Franchise Association (IFA) filed a Freedom of Information Act request with the Department of Labor's (DOL) Occupational Safety & Health Administration (OSHA) asking for the rationale behind questions OSHA inspectors are asking franchise owners, which appear specifically designed to presume a joint employer relationship between brand companies and local franchise small business owners. The group also wants to see correspondence between DOL and OSHA officials and the National Labor Relations Board (NLRB) and Service Employees International Union (SEIU), which is engaged in a three year, $50 million corporate campaign to destroy the legal separation between franchise businesses and grow union membership.
"The Labor Department is conducting a witch hunt that, at a minimum, exceeds the statutory authority afforded to the OSHA by Congress...

Feature Story:

Now Hiring!: Recruiting And Retaining The Best Millennials »

By Adam Pierno

So, you're hiring again. You have positions open and want to make sure the employees you bring in will meet your goals--or exceed them. No matter what position you're trying to fill, your hiring pool probably consists of those aged 18 to 34, otherwise known as Millennials. As the Millennial group matures, we have seen that they have a unique outlook on work and corporate life, but can be great employees when properly motivated and understood, based on a few key insights.

1) Transparency
The job market has not exactly been great for Millennials as they graduated college and joined the workforce. This has had a few different effects on their perspective on jobs and careers. One is that they have become less trustful of corporations, meaning they're less likely to take things at face value...

Feature Story:

New Franchise Legislation Would Hamper Franchisee Rights »

Multi-Unit Franchisee

New legislation that seeks to enhance the rights of franchisees would in fact hurt them and their businesses, says the IFA. The franchise group has come out against the legislation purporting to be pro-franchisee as anti-opportunity and unnecessary considering the many franchisee protections already in place. The legislation was introduced by Representative Keith Ellison (D-Minn.).
"For five years running, franchising continues to outpace growth of the overall U.S. economy," said IFA President & CEO Steve Caldeira, CFE. "Representative Ellison's new legislation is a misguided attempt to 'protect' franchisees by burdening them with new regulations and restrictions on how they run their businesses. Franchising creates millions of jobs and small business ownership opportunities for Americans, including tens of thousands of veterans, minorities, and women...

Feature Story:

IFA Criticizes Department Of Labor's "Administrative Guidance" On Contractors »

Multi-Unit Franchisee

The International Franchise Association (IFA) is speaking up for franchisees and small businesses everywhere in response to new "administrative guidance" from the Department of Labor (DOL). The guidance applies an "economic realities" test to decide whether a worker can be an independent contractor or must instead be classified as an employee. The IFA says the guidance is unnecessarily intrusive and called it yet another in a long list of Obama Administration directives that will make it harder for millions of small businesses to operate and grow.
"Franchise business owners are simply exhausted and frustrated by the Obama Administration's death by a thousand cuts' attempt to transform the workforce and ignore the concerns of the small business community...

Feature Story:

Arizona Says No To Wage Discrimination »

Multi-Unit Franchisee

The state of Arizona stands with the IFA and has filed an amicus brief with the Ninth Circuit Court of Appeals in support of IFA's effort to halt discrimination against franchisees by the city of Seattle. Last year, Seattle approved an increase in the minimum wage that classifies franchisees as large corporations rather than the small, locally owned businesses that they are. The IFA says this artificial distinction that will force franchise businesses to boost their workers' wages faster than other small businesses.
In his brief, Arizona Solicitor General John R. Lopez, IV says that the Seattle ordinance is discriminatory and directly burdens 13 franchisors based in Arizona and their 54 franchise units operating in Seattle. The brief also asserts that the ordinance violates the U...

Feature Story:

IFA Says New Overtime Regulation "Unnecessarily Meddling" »

Multi-Unit Franchisee

The International Franchise Association (IFA) is condemning a proposed overtime regulation rule from the Department of Labor that it says would dramatically increase the threshold for overtime pay and ultimately force thousands of employers to shift the pay status of their workers from salaried to hourly.

"This change is likely to have the opposite of its intended effect and will clearly harm more workers than it helps," said IFA Executive Vice President of Government Relations & Public Policy Robert Cresanti. "Millions of salaried workers will now become hourly and lose out on key benefits such as workplace flexibility and long term advancement opportunities. This is just the latest example of the Obama Administration unnecessarily meddling in the everyday management of small businesses...

Feature Story:

Groups Unite To Battle Discriminatory Wage Hike Efforts In New York »

Multi-Unit Franchisee

The Coalition to Save New York Restaurants is a brand new organization that joins the International Franchise Association (IFA), the National Restaurant Association (NRA), and the New York State Restaurant Association (NYSRA) in a concerted effort to fight discriminatory and mandated wage hikes throughout the state. A statement issued during the recent IFE Convention in New York says the Coalition was established to combat discrimination against the quick-service food industry in New York State, which is considering mandating a minimum wage increase for quick-serve food restaurants only.

"The Coalition to Save New York Restaurants will aggressively fight Governor Cuomo's politically-motivated decision to discriminate against local franchise small business owners for a wage hike, simply to satisfy the request of the Service Employees International Union (SEIU)," said IFA President & CEO Steve Caldeira, CFE...

Feature Story:

Franchise Businesses Set The Pace »

Multi-Unit Franchisee

Franchising businesses continue to outpace the rest of the economy, according to the mid-year forecast update of The Franchise Business Economic Outlook: 2015. The report released last week by the International Franchise Association Educational Foundation and IHS Economics, finds franchising remains on track to outperform the U.S. economy for the fifth consecutive year.
While the forecast of U.S. GDP has been revised downward and now shows growth of only 3.4 percent increase in nominal dollars in 2015 for the overall economy, IHS expects the Gross Domestic Product of the franchise sector in nominal dollars to increase by 5.2 percent to $521 billion in 2015.
"Local franchise small businesses continue to grow at a faster pace, creating more jobs for Americans and producing higher sales growth than other businesses," said IFA President & CEO Steve Caldeira...

Feature Story:

Report Says Overtime Rules Would Hurt Businesses »

Multi-Unit Franchisee

Retailers like franchisees could be saddled with millions of dollars in added costs if federal overtime regulations are revised, according to a new report by the National Retail Federation (NRF). What's more, the rules could also adversely affect working Americans.
The report, Rethinking Overtime, finds the Obama Administration's plan to revise federal overtime regulations would likely "hollow out" low- and mid-level management positions in the restaurant and retail industries and result in a shift toward more hourly and part-time workers. The report says that the proposal could cost retailers millions of dollars in added costs and would disproportionally impact retailers operating in rural states.
"This is a workplace regulation with massive hidden costs," says NRF Senior Vice President for Government Relations David French...

Feature Story:

Executives Caution New York About Discriminatory Wage Increase »

Multi-Unit Franchisee

Three pro-business group representatives have spoken out about New York Governor Andrew Cuomo's push to raise minimum wage in the state. The governor has said that he will ask the state labor commissioner to convene a panel to decide whether fast-food workers' wages should be raised.
But Melissa Fleischut, president and chief executive of the New York State Restaurant Association, and Ken Pokalsky, vice president of the Business Council of New York State, told The New York Times the move was ill advised.
"Singling out a sector of one industry to have a higher minimum wage than all other occupations is unfair and arbitrary. The minimum wage is rightfully set by the Legislature and should affect all businesses equally," said Fleischut...


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2016 Mega 99    

Multi-Unit Franchisee Magazine

Issue I, 2016

Multi-Unit Buyers Guide    

2015 Multi-Unit Buyers Guide

Special Edition

Top Opportunities »

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