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Feature Story:

The Secret To Getting Things Done »

By Rowdy McLean

What's the difference between those that do and those that don't?
After decades of asking myself and thousands of others that same question, I have come to the conclusion that your success comes down to just one thing.
Whether you're trying to lose weight, save money, climb mountains, win a grand final, run a marathon, get a promotion, pretty much anything! One thing sets the winners apart from the losers, the achievers from the underachievers, the successful from the unsuccessful.
I have watched thousands of documentaries, read thousands of stories, and interviewed thousands of people and in every single case it's the same.
It's not having a positive mindset (although that helps), it's not having a secret formula (although having a plan helps), it's not where you were born or where you went to school, and it's not who your friends are or how much money you have...

Feature Story:

4 Top Leadership Myths »

Multi-Unit Franchisee

Leadership author, speaker, and consultant Roxi Hewertson has compiled a list of 4 leadership myths that when fully understood can change the way you do business and your bottom line. Here they are:

1. If you are a star performer in your field or discipline, you will surely be a star leader of others. From the day we were born, all the applause has been about "what I have done well," not "what we have done well." The exception is teamwork within or outside your family. The skills, attributes, and even motivations required to lead people successfully are entirely opposite from those required to be a successful individual contributor. Consider this: if the roles and skills weren't so opposite, it would be a walk in the park for someone to move seamlessly from being a great violin player to being a great conductor...

Feature Story:

The Difference Between Leadership And Management »

By John Tschohl

"Before you are a leader, success is all about growing yourself. When you become
a leader it's all about growing others."-- Jack Welch.

Everyone who has a job has a boss or manager, but does everyone have a leader? You never hear people complain about leaders, but every day someone somewhere complains about their boss or manager. Firstly, leadership is action, not position. Just because someone is in a role of control does not mean the person is a leader. According to John Tschohl, best-selling author and customer service strategist, "the best leaders are typically poor managers and the best managers are typically poor leaders. All managers have to do some leading and all leaders have to do some managing. Finding the right balance for the job is what is really important...

Feature Story:

Coping With Difficult Coworkers »

Multi-Unit Franchisee

Coworkers must work together to be as productive as possible. It can be difficult at times. Here, Geoffrey James, author of Business Without the Bullsh*t: 49 Secrets and Shortcuts You Need to Know, outlines 10 different types of coworkers and explains how they can keep the peace and work better together "It's not difficult once you've spotted the behaviors," he explains.
Here are 10 of the most difficult coworkers and how to deal with them:

Feature Story:

Employees Show Customers They Care »

Multi-Unit Franchisee

Caring about customers is one of the best ways to differentiate your business and gain long-term consumer loyalty. But how can employers operationalize such a "soft" skill?
"Your best strategy is to teach your employees what caring about customers looks like in action," says Jon Gordon, best-selling author and speaker. "Suggest specific tactics they can employ. When they see how good it feels to care--and how good caring is for business--you'll receive your team's buy-in and continued participation."
Gordon notes that most of the tips he shares can also apply internally.
"Employees can apply these principles to their interactions with each other, too," he says. "How you treat your coworkers is how you'll treat customers--you can't separate the two!"
Here, Gordon shares 11 strategies employees can use to show customers (and each other) that they care:

Be present...

Feature Story:

Create Your Personal Tagline: The Secret To Career Success Is Knowing Your 'Fascination Advantage' »

Multi-Unit Franchisee

"You don't want to change who you are," says Sally Hogshead. "You just want to become more of who you already are."
On the surface, this seems identical to the ethos often attached to Millennials, a generation accused of forsaking practical stuff (like, you know, making a living) in the quest to discover -- and then stay true to - their authentic selves.
But Hogshead isn't recommending that everyone quit their day jobs quite yet. "It's not a matter of woo, woo! Be yourself," she says. "You don't live on a desert island. It's about figuring out the specific aspects of who you are that are very valuable to people, and the ones that aren't."
Hogshead has built a career around coaching individuals to isolate what makes them both unique and valuable, what she calls their "fascination advantage," a term she coined during her time working as a creative director for brands such as Coca-Cola, BMW, Nike, and Mini Cooper...

Feature Story:

People Really Do Matter: Invest In Your People For Better Results »

By Nate DaPore

On a personal level, I bet 100 percent of you agree with me that people really do matter, but are you living it every day in your businesses? Based on a recent PeopleMatter Institute survey, 40 percent of businesses do not think they do a good job engaging their hourly workforce.
While managing the stress and logistical operations of a multiple location business, it can be easy to analyze and focus on productivity, efficiency, and sales to increase profits and remain successful. Streamlining processes, reducing overhead, and creating new marketing campaigns all can help you increase profits, but only to a degree. What truly separates the "good" from the "great" businesses is their people.

Your best untapped resource
Believing that your people really do matter in the workplace--and taking steps to show them how important they are to you and your business every day--will be a game changer for your company's success...

Feature Story:

Workplace Communication: Where Has All The Candor Gone?, Part 2 »

By Gregory Ciotti

Editor's note: Part 1 appeared in the previous issue of this newsletter. The original article appeared on the Help Scout blog.

Hudl, a sports video software company based in Lincoln, Neb., has a system for feedback they refer to as #RealTalk. Playing off the slang phrase "real talk" (curt honesty), the team uses the phrase to denote when a conversation has taken a serious turn. It's a half-joking phrase used to inspire genuine candor among the team:

RealTalk, one of six values read off at the start of each Hudl retreat, plays an important role in the company, from use in hiring to performance reviews to product updates. It's written in emails, said out loud before feedback is given ("All right, give me the real talk...

Feature Story:

Declaration Of Extreme Leadership: Create A Written Proclamation Of Who You Are And What You Believe  »

By Steve Farber

A declaration is a powerful thing.
By making a declaration, you not only announce something, you proclaim it to be a true and accurate representation of who you are and what you believe in. You make a vow to anyone who reads or listens that you will abide by and live up to the words. And they can count on you for it.
Here in the US, we celebrate Independence Day, which was codified for posterity (that's us) in the Declaration of Independence.
Wherever you are in the world, and whatever tradition or history you come from, I invite you to read another declaration-a Declaration of Extreme Leadership-which you can find below.
I don't mean to suggest that this declaration rivals the other, but you may find that these words resonate with you, inspire you, and compel you to change your piece of the world for the better...

Feature Story:

Mid-sized And Growing: A Stellar Leadership Team Can Take Your Operation To The Next Level »

By Robert Sher

Successfully operating a multi-unit franchise--typically generating millions of dollars in revenue from many locations--requires a keen awareness that leading multiple units is fundamentally different than leading a small operation. Unfortunately, too many multi-unit franchisees rely on the leadership approach they used when they were a small business, running the business themselves or promoting from within without the proper training. The result? Derailed profitability, stunted growth, and high management turnover.
The only way for mid-sized multi-unit franchisees to grow and prosper is to plan for and invest in a trustworthy and competent leadership team. As proven time and again, the bigger the investment in leadership, the bigger the potential return...


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