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People

Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

We spoke with three brands, Buffalo Wings & Ring, Moe's Southwest Grill, and Meineke Car Care Centers to see how they are using social media and digital technology for customer engagement and as a local marketing tool for their franchisees.
  • By Eddy Goldberg
  • 15,325    1
Pedro Giorgana loves being a home-based franchisee of A Buyer's Choice Home Inspections and iHandyMan. He has time for his family and personal life and still gets to work with and assist his customers daily. It's been a rewarding and successful blend for him.
  • Multi-Unit Franchisee
  • 28,012    4
Today, at 38, Garrard still works out every day, but he's not just pumping iron in his post-NFL career—he's pumping profits from his two Retro Fitness gyms.
  • By Kerry Pipes
  • 30,989    0
Rob Chinsky has been franchising since he was just 23 years old. Today he has 17 Indianapolis-area Penn Station East Coast Subs stores and will open his 18th location next year. He knows how to run a successful business and has been recognized with the brand's Franchisee of the Year award and served 10 years as president of the brand's Franchise Advisory Committee.
  • Multi-Unit Franchisee
  • 13,478    2
Dave Goebel has crammed several lifetimes into his 66 years.
  • By Debbie Selinsky
  • 14,877    0
Popeyes mega franchisee group, Parikh Network, purchases 18 formerly corporate-owned Arby's locations and signs deal to open another 50 Arby's units over the next 8 years.
  • Multi-Unit Franchisee
  • 22,398    0
Whether working to build up their business or improve the lives of children in their community, Papa Murphy's franchisee Todd Mulvahill and his wife Kelly love serving with a cause.
  • By Helen Bond
  • 31,769    0
What do two attorneys, a former Applebee's CEO, and a retired NFL quarterback have in common? They're four of the six multi-unit franchisees we've profiled in this issue.
  • By Kerry Pipes & Eddy Goldberg
  • 27,372    0
If you are looking to recruit and retain employees with strong values it is important to develop and shape programs to properly recruit on the front end, and build in programs to motivate and retain them on the back end.
  • By Kendall Rawls
  • 29,301    2
Longtime Wienerschnitzel franchisee signs on for an additional 10 units to open in California and Texas.
  • Multi-Unit Franchisee
  • 11,645    2
When a competitor set up shop too close to Michael Geiger's Moe's Southwest Grill, he and his partner John Iaquinta fired back with a volley of cheese dip.
  • By Helen Bond
  • 29,652    0
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Las Vegas, home of the high rollers, once again played host to the annual Multi-Unit Franchising Conference this spring at Caesars Palace.
  • By Kerry Pipes & Eddy Goldberg
  • 30,883    0
Franchise Update Media announces confirmed dates for the next 5 years for its Multi-Unit Franchising Conference. Registration for next year's event is now live.
  • Multi-Unit Franchisee
  • 21,416    2
Robert Schermer, Jr., left his career in corporate finance 18 years ago to join Meritage Hospitality Group in Grand Rapids, Mich. In 1998, the company operated 22 Wendy's restaurants in Michigan; today it operates 177 in 8 states and also has four original casual dining concepts.
  • 19,401    0
As chair of Arby's largest franchisee, Jeff Davis has led his family-owned business to new heights. Davis is quick to say the restaurant business is in his DNA...
  • By Helen Bond
  • 27,256    0
When he was 16, Ed Wolak perfected the art of baking hand-cut donuts on the night shift at Dunkin' Donuts. He's been a single-minded brand ambassador ever since.
  • By Helen Bond
  • 25,779    0
Investing in your people builds a strong foundation and helps sustain future growth of your business. It can also help you identify and motivate highly qualified team members who could be the key to your future succession.
  • By Kendall Rawls
  • 23,677    8
Mara Fortin has become a vocal advocate for franchising. In 2015, the IFA recognized the Nothing Bundt Cakes multi-unit franchisee for her work with its second annual Franchise Action Network "FAN of the Year" award, acknowledging her "consistent voice in speaking to the media and lawmakers about the recent NLRB joint employer ruling" and her work to "protect, promote, and enhance" franchising.
  • Multi-Unit Franchisee
  • 38,262    10
If you want to see the positive influence of Hardee's franchisee Dan Ponder at work, look no farther than his hometown of Donalsonville, population 3,000.
  • By Helen Bond
  • 29,425    9
JAE Restaurant Group acquires 97 additional locations from Wendy's corporate making the multi-unit franchisee company one of South Florida's largest employers with over 5,000 employees and 177 locations throughout Florida, Texas, and New Mexico.
  • Multi-Unit Franchisee
  • 12,617    169
Recently, I had the pleasure of working with Dave Ridley, who spent 27 years with Southwest Airlines as a senior executive in a variety of operational, commercial, and staffing roles.
  • By Jason Conrad
  • 18,123    0
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Parents are desperate for a fast and effective solution. Until now, the only options were pesticide-based products that require hours upon hours of tedious combing, along-side with cleaning and re-cleaning of their environment, sometimes for...
Popeyes Louisiana Kitchen multi-unit franchisee Ali Shahid Butt learned long ago that success in business depends on other people.
  • By Helen Bond
  • 18,414    1
Time and speed of service are critical to the customer experience. Everyone in the organization has to understand how valuable time is to the customer.
  • By John DiJulius
  • 16,571    14
For Sunny Ghai, the key to multi-brand franchisee success is creativity. The founder of family-owned Ghai Management Services operates 7 brands, including 60 Burger Kings in 4 states.
  • By Helen Bond
  • 20,406    0
Multi-Unit Franchising Conference Will Be Chaired By Guillermo Perales, the largest Latino franchise operator in the U.S.
  • Multi-Unit Franchisee
  • 19,958    140
Sibling Partnerships In Business Can Be Challenging And Even More Complicated When Trying To Draw Lines Between Personal And Business Relationships.
  • By Champ and Kendall Rawls
  • 17,268    0
One of the strategies multi-unit franchisees Brooke and Les Wilson practice to keep both their marriage and their business on track is to keep each in its proper place.
  • By Helen Bond
  • 19,379    20
New survey highlights how young consumers want food that is tasty and affordable, made with quality ingredients, and offered in a social environment.
  • Multi-Unit Franchisee
  • 11,741    9
Jesse and Charles Keyser are two brothers who operate franchise units for three brands--Little Caesars, Sport Clips, and Oxi Fresh Carpet Cleaning. They've built their business by leveraging Jesse's salesmanship and drive, Charles' operational skills and passion for food, and a dedicated approach to their business philosophy.
  • Multi-Unit Franchisee
  • 13,489    20
When an EF4 tornado ripped through the northeastern Dallas suburb of Rowlett the day after Christmas last year, the people at a McAlister's Deli a mile away knew just what to do.
  • By Helen Bond
  • 17,099    22
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