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Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

Arizona Sport Clips Multi-Unit Franchisees Are Selected For CNBC's 'Top Franchisees in America' Recognition and Their Brand's Own Highest Honor, The Logan Trophy.'
  • Multi-Unit Franchisee
  • 7,833    0
Mills Sinclair is a man living life on his terms. He's equally at home on the golf course at his Arizona home in Scottsdale, on the beach at his Mexican vacation home, or sitting in a corner of one of his restaurants on Sunday "watching families interact in ways they don't often do anymore."
  • By Debbie Selinsky
  • 8,347    0
Anyone who's operated a franchise business knows it takes a lot of hard work to attain (and maintain) a high level of success and profitability.
  • By Kerry Pipes & Eddy Goldberg
  • 8,924    0
Texas-Based Franchisee Awarded Newk's Eatery's Franchisee of the Year award and Recognized for Zero Leadership Turnover and Highest Overall Guest Response in the Chain's 12-Year History.
  • Multi-Unit Franchisee
  • 9,107    13
Brent Collier earns his bread and butter from tourism. His 16 restaurants from 7 different brands offer something for everyone--from a fun or romantic fondue dinner at The Melting Pot to Sunday afternoons for the family at Golden Corral.
  • By Debbie Selinsky
  • 9,518    0
Largest Buffalo Wild Wings Franchisee Opens 63rd location in Bradenton, Florida.
  • 14,331    0
When retired Air Force Lieutenant Colonel Tim Hershberger signed on as a franchisee with Dickey's Barbecue Pit in Florida, the 30-year military veteran was already focused on the customers he knew best. And his military ties have helped jump-start his first nongovernmental venture.
  • By Helen Bond
  • 12,453    0
Dairy Queen and Huddle House Multi-Brand Franchisee Adds Second Huddle House As He Takes Over An Existing South Carolina Location.
  • 11,264    0
Building a sustainable multi-generational franchise business means knowing and understanding what is important to all generations of employees who will help you meet your goals and succeed.
  • By Dan Schneider
  • 9,971    5
As a kid growing up in New Orleans, Yaron Goldman dreamed of owning a restaurant. "I have always enjoyed cooking, ever since I was a child," says Goldman, who grew up to become the second largest franchisee of McAlister's Deli.
  • By Helen Bond
  • 9,272    0
Multi-Unit Franchisee Magazine to Honor Franchisee Excellence at the 2016 Multi-Unit Franchising Conference on April 28th at Caesars Palace, Las Vegas
  • Multi-Unit Franchisee
  • 8,200    0
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Open a Tony Roma's Franchise
After two decades of fast-paced international expansion, we are introducing a new generation of domestic customers to the Tony Roma’s experience. Our brand is stronger than ever, and there’s never been a better time to invest in a Tony Roma's.
Planet Fitness Franchisee Adds ZIPS Dry Cleaners To His Growing Portfolio.
  • Multi-Unit Franchisee
  • 7,740    0
Van Jakes played cornerback in the NFL for eight years, routinely pestering receivers up and down the field while playing for the Kansas City Chiefs, New Orleans Saints, and Green Bay Packers.
  • By Kerry Pipes
  • 7,699    0
Fast-Growing GPS Hospitality Adds Popeyes Louisiana Kitchen To Its Franchise Portfolio Expanding Presence In Georgia and West Virginia.
  • Multi-Unit Franchisee
  • 7,302    0
A conversation with John Metz invariably leads to all kinds of topics, peppered with opinions and pointed insights gleaned from his many, and diverse, business adventures.
  • By Kerry Pipes
  • 6,404    0
Former McDonald's Multi-Unit Franchisee Inks Deal with Pie Five Pizza To Open Multiple Locations in Pennsylvania and Ohio.
  • Multi-Unit Franchisee
  • 6,205    6
What makes a great company culture? Free food? Extra vacation time? Flexible hours? Employers spend more than $720 million on engagement every year, yet only 30 percent of the workforce is actively engaged.
  • By Julie Moreland
  • 5,849    0
As senior vice president and chief investment officer of Impact Properties, Shirin Kanji is in charge of all of the Tampa-based company's investment-related activities.
  • By Helen Bond
  • 6,295    8
World-class service companies have what I like to call a "customer bill of rights" that every person in that organization clearly knows and follows 100 percent of the time.
  • By John DiJulius
  • 5,372    0
GPS Hospitality Promotes Founding Partner Brian Arnold To Chief Development Officer As It Continues Expanding Beyond Its 222 Burger King Locations.
  • Multi-Unit Franchisee
  • 5,042    1
Multi-unit franchisee Gary Moore has spent most of his life in the restaurant business, assuming nearly every available job title along the way.
  • By Helen Bond
  • 4,046    12
SPONSORED
Open a Taco Bueno Franchise
At Taco Bueno, we continue to make Tex-Mex the right way. We prepare our signature refried beans the traditional way – taking more than 30 hours to cook, chill and re-fry our beans from scratch.
Yaron Goldman Has A Strategic Growth Plan That Includes A 2016 Revenue Projection In Excess Of $100 Million At His 59 Mcalister's Deli And 3 MOD Pizza Locations.
  • Multi-Unit Franchisee
  • 6,027    3
When we last visited with Dawn Lafreeda in mid-2012 she was operating 70 Denny's restaurants in six states and had been adding restaurants, even through the Great Recession.
  • By Kerry Pipes
  • 3,895    0
We kick off 2016 with our annual Mega 99 issue: a list of the largest U.S. franchisees ranked by total number of units--along with 7 profiles of multi-unit mega-operators.
  • 3,434    4
Bill Spae has spent four decades in franchising and is currently the second largest Dairy Queen franchisee in the system.
  • Multi-Unit Franchisee
  • 3,608    0
Mike Pietrzyk has always loved contributing to charitable causes. So it wasn't surprising that a decade ago the Firehouse Subs area representative came up with the idea of selling his restaurants' empty 5-gallon pickle buckets, rather than tossing them out.
  • By Kerry Pipes
  • 2,852    0
Innovation in non-traditional locations defines Gina Puente's approach to business. When we profiled her in 2010, she told us how her family business, Puente Enterprises, had created La Bodega Winery, a winery in an airport, in the mid-1990s.
  • By Kerry Pipes
  • 2,885    0
California multi-brand franchisee with 7-Eleven and Dickey's Barbecue locations signs development agreement to open more Dickey's restaurants.
  • Multi-Unit Franchisee
  • 2,847    0
Tom Garrett breaks down his 30 years with Arby's--first as an assistant manager, then as the brand's largest franchisee, and finally as CEO of the franchisor--this way: "I like to say that 25 of those years were great, 3 were mediocre, and 2 were miserable--in that order."
  • By Debbie Selinsky
  • 5,048    5
Baskin-Robbins Grows And Launches New Development Option For Franchisees.
  • 2,898    0
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Dominators!    

Multi-Unit Franchisee Magazine

Issue IV, 2016

Multi-Unit Buyers Guide    

2016 Multi-Unit Buyers Guide

Special Edition

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