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Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

They say everything's bigger in Texas. It's definitely bigger for Texan Michael Knobelock, whose Houston-based MSK Enterprises operates nearly 70 franchise locations spread across 4 different brands and 7 states.
  • By Kerry Pipes
  • 10,714    44
Seattle-based Papa Murphy's franchisee who is deeply involved in giving back to his community, also has a unique perspective on how to build great team leadership at his restaurants.
  • 10,432    7
As I'm sure you've noticed in your dealings with Millennials, there can be significant differences between their attitudes and those of the Baby Boomers.
  • By Jason Conrad
  • 11,541    0
Texas multi-unit franchisee and Multi-Unit Franchising Conference board member Bill Hall elected to serve as IFA's treasurer.
  • franchising, leadership, dairy queen, multi-unit franchisee, investing, ifa
  • 9,945    3
Durham, North Carolina-based couple Brooke and Les Wilson have figured out how to be married, run a successful franchise business - and be successful at both.
  • Multi-Unit Franchisee
  • 9,814    21
In some ways, brothers Jesse and Charles Keyser, 39 and 35, are very different, and that's good. So are their three brands--Little Caesars, Sport Clips, and Oxi Fresh Carpet Cleaning--which also is good.
  • Multi-Unit Franchisee
  • 9,835    10
Millennials Are Looking For Jobs They Like, And Maybe More Importantly, Jobs With A Purpose.
  • Multi-Unit Franchisee
  • 8,662    21
Former corporate America exec Todd Mulvahill, and his wife and partner Kelly, have a unique way of hiring, training, and retaining employees at their Papa Murphy's locations.
  • Multi-Unit Franchisee
  • 7,775    2
California mega franchisee Sunny Ghai shares his insight on how he evaluates adding new brands.
  • Multi-Unit Franchisee
  • 9,267    17
Former NFL linebacker Bryan Scott has two things on his mind these days: 1) building a successful chain of Title Boxing Club franchises in the Atlanta area, and 2) overseeing the company he co-owns, Noene USA, which sells a line of high-tech, ultra shock-absorbing insoles.
  • By Kerry Pipes
  • 7,956    0
Bryan Scott spent a decade in the NFL backing up his defensive line. But when his playing time began to wind down he got prepared for life after football.
  • Multi-Unit Franchisee
  • 6,010    177
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Americans Love Their Breakfast And The Morning Meal Market Is Expected To Pick Up The Pace, According To a Global Information Company.
  • Multi-Unit Franchisee
  • 5,274    0
When we last profiled Jerry Heath in 2010, the Michigan native was busy operating 11 Hungry Howie's pizza restaurants and had recently become involved with Jimmy John's, opening 5 units.
  • By Kerry Pipes
  • 5,221    10
Multi-Unit, Multi-State Huntington Learning Center Franchisee Named One Of CNBC's 'Top Franchisees in America'.
  • Multi-Unit Franchisee
  • 6,405    4
Numbers and research notwithstanding, veteran franchisee Brian Smith chooses his brands using his gut instincts. "I like to go with things I believe in and know I can sell," says the Arkansas family man.
  • By Debbie Selinsky
  • 7,363    23
I think the two most powerful words employees need to have permeating through their consciousness are "compassion" and "empathy." When you genuinely serve with compassion and empathy, your customer service is on a completely different level.
  • By John DiJulius
  • 23,813    35
Arizona Sport Clips Multi-Unit Franchisees Are Selected For CNBC's 'Top Franchisees in America' Recognition and Their Brand's Own Highest Honor, The Logan Trophy.'
  • Multi-Unit Franchisee
  • 7,956    0
Mills Sinclair is a man living life on his terms. He's equally at home on the golf course at his Arizona home in Scottsdale, on the beach at his Mexican vacation home, or sitting in a corner of one of his restaurants on Sunday "watching families interact in ways they don't often do anymore."
  • By Debbie Selinsky
  • 8,552    11
Anyone who's operated a franchise business knows it takes a lot of hard work to attain (and maintain) a high level of success and profitability.
  • By Kerry Pipes & Eddy Goldberg
  • 9,045    12
Texas-Based Franchisee Awarded Newk's Eatery's Franchisee of the Year award and Recognized for Zero Leadership Turnover and Highest Overall Guest Response in the Chain's 12-Year History.
  • Multi-Unit Franchisee
  • 9,221    0
Brent Collier earns his bread and butter from tourism. His 16 restaurants from 7 different brands offer something for everyone--from a fun or romantic fondue dinner at The Melting Pot to Sunday afternoons for the family at Golden Corral.
  • By Debbie Selinsky
  • 9,707    0
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Open a ZIPS Dry Cleaners Franchise
ZIPS, since 1996, began as eight dry cleaners in the Baltimore-Washington, D.C., metro area and has grown to more than 40 stores. Find out more.
Largest Buffalo Wild Wings Franchisee Opens 63rd location in Bradenton, Florida.
  • 14,544    0
When retired Air Force Lieutenant Colonel Tim Hershberger signed on as a franchisee with Dickey's Barbecue Pit in Florida, the 30-year military veteran was already focused on the customers he knew best. And his military ties have helped jump-start his first nongovernmental venture.
  • By Helen Bond
  • 12,607    0
Dairy Queen and Huddle House Multi-Brand Franchisee Adds Second Huddle House As He Takes Over An Existing South Carolina Location.
  • 11,370    0
Building a sustainable multi-generational franchise business means knowing and understanding what is important to all generations of employees who will help you meet your goals and succeed.
  • By Dan Schneider
  • 10,229    5
As a kid growing up in New Orleans, Yaron Goldman dreamed of owning a restaurant. "I have always enjoyed cooking, ever since I was a child," says Goldman, who grew up to become the second largest franchisee of McAlister's Deli.
  • By Helen Bond
  • 9,461    2
Multi-Unit Franchisee Magazine to Honor Franchisee Excellence at the 2016 Multi-Unit Franchising Conference on April 28th at Caesars Palace, Las Vegas
  • Multi-Unit Franchisee
  • 8,463    0
Planet Fitness Franchisee Adds ZIPS Dry Cleaners To His Growing Portfolio.
  • Multi-Unit Franchisee
  • 7,927    2
Van Jakes played cornerback in the NFL for eight years, routinely pestering receivers up and down the field while playing for the Kansas City Chiefs, New Orleans Saints, and Green Bay Packers.
  • By Kerry Pipes
  • 7,888    17
Fast-Growing GPS Hospitality Adds Popeyes Louisiana Kitchen To Its Franchise Portfolio Expanding Presence In Georgia and West Virginia.
  • Multi-Unit Franchisee
  • 7,513    0
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