RSS Subscribe
People

Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

Feature Story:

Two New Franchisees Sign On With DreamMaker Bath & Kitchen »

Multi-Unit Franchisee

The DreamMaker Bath & Kitchen remodeling franchise has just added two new franchisees to its roster. Jay Nutting and Michael Pinkerton completed their training at the Waco, Texas, headquarters in December and are taking over their new territories.
Nutting's franchise is in Kenosha, Wisconsin, and will be known as DreamMaker Bath & Kitchen of the Southern Lakes. Meanwhile Pinkerton purchased the Colorado Springs, Colorado, franchise from Mark and Deb Witte.
The two new franchisees are the first since the brand launched "major system improvements with our franchise marketing support, EMT2, expanded coaching department and updated sales and productions system," according to a company statement.
Nutting is a Wisconsin native with a corporate America background...

Feature Story:

Women In Franchising Facts »

Multi-Unit Franchisee

Franchise Business Review routinely collects franchise market research and data covering areas such as franchisee satisfaction and franchise buyer experiences. They have a wide array of data and insight into the world of franchising. We asked them to provide some general research and statistics on women in franchising.

How female franchisees view themselves overall and within specific sectors

Feature Story:

Mover And Shaker: John Judson Grows With The Brand »

By Debbie Selinsky

John Judson and his partners have grown their Two Men and a Truck franchises in St. Louis, Chicago, Salt Lake City, and Boston into a 15-franchise operation that brought in $16 million in revenue last year.
They could just enjoy the ride as the largest franchisee for the popular moving company, but Judson, who earned this year's Single Brand Leadership MVP Award, says that's not the way they roll. "The folks at Two Men and a Truck are a really close group of good-hearted people, so we're happy to have them use us as a pre-sale, have us talk to potential franchisees, and get them pumped up by sharing our stories."
Judson bought a single franchise in St. Louis in 1994. In 2001, he brought in his brother Jason, who had been working with him, as a partner...

Feature Story:

Famous Dave's Refranchising In Chicago »

Multi-Unit Franchisee

Elliott Baum is preparing to grow even bigger with the Famous Dave's brand. The franchisee just signed a new development agreement and has taken over seven Famous Dave's locations in a refranchising deal just inked in the Chicago market.
Famous Dave's announced the sale of its seven Chicago locations to Baum's Windy City Restaurant holdings. The sale includes the Illinois Famous Dave's locations in Addison, Algonquin, Bolingbrook, Evergreen Park, North Riverside, Orland Park, and Oswego.
Baum, who has been a franchisee since 2003, is the owner and operator of six Famous Dave's franchises in the Ohio and Michigan markets. He said, "I am excited about Famous Dave's, the company's future, and the opportunity for market growth. I look forward to working with the existing restaurant team in Chicago and serving award-winning barbecue to our guests...

Feature Story:

Tutoring Ninja: Jon-Anthony Lui Is Passionate About Making A Difference »

By Debbie Selinsky

When Jon-Anthony Lui was growing up, he watched closely as his father achieved success in franchising, selling products such as real estate and insurance. But the bright young entrepreneur found his niche when he began working for Tutor Doctor, which offers one-on-one tutoring to children in the home.
"Making a difference with young ones has always been a passion of mine. We all remember who made an impact on our lives at some point--a teacher, friend, relative, or mentor--and I liked the idea of capturing that magic and releasing it upon the masses in an organized, structured way. That's a beautiful thing," says Lui, who owns 10 Tutor Doctors, whose 350 tutors serve 850 families in 10 territories in Greater Toronto.
Lui, whose parents died when he was 21, opened his first franchise territory, Tutor Doctor Vaughan, in 2009...

Feature Story:

A Family Business Success Story »

Multi-Unit Franchisee

Renu Aggarwal bought her first Subway in Houston in 1997 with money she had saved.
Renu, who'd been a full-time homemaker, had saved funds from selling 22-karat gold jewelry from India wholesale to upscale jewelers in Houston and Dallas. She heard about Subway and franchising and decided that being a franchisee would be "lower-risk" than selling jewelry - a "golden ticket" sure to take care of their family in the future.
Despite her husband's initial hesitance, the mother of two, who had minimal English and some basic Spanish, went ahead with her plans. Today, she owns 55 Subways in Texas and New York and recently acquired another brand, Wing Zone, in Houston in order to diversify.
Her husband, who soon quit his job to join her in the business, is now a proud believer in her business acumen...

Feature Story:

Top Dog: From Part-Time Janitor To Largest Franchisee »

By Debbie Selinsky

When Farouk Diab walks into one of his 18 Wienerschnitzel restaurants wearing a uniform, same as the other workers there, he's making a statement. The Israeli immigrant--and winner of the 2015 Spirit of Franchising MVP Award--is owner and president of a multi-million dollar business, but he doesn't wear a power suit.
"When I came to the United States in 1975 at the age of 18, I got a job as a janitor at a Wienerschnitzel in San Jose, California," he says. "I learned every job there and worked my way up. Then I was given the opportunity to become a franchisee."
This year, he celebrates 40 years with Wienerschnitzel and 38 years as a franchisee. Wienerschnitzel's leading franchisee for nearly 20 years, Diab operates the most franchised units in the system...

Feature Story:

Brand Smitten: Dedicated Homemaker Becomes Dominator Franchisee »

By Debbie Selinsky

At the age of 39, Becky Finger, a full-time homemaker and mother of three from Cincinnati, went with a friend to visit a Once Upon A Child store in Columbus, a couple of hours away. She had seen franchise founder Lynn Blum on the cover of Entrepreneur magazine in 1992 and thought her concept was brilliant.
"Lynn has such a passion for resale and for recycling, which you didn't hear as much about 25 years ago," says Finger, now 64 and the owner of nine Once Upon A Child and seven Plato's Closet stores. "Recycling clothes is what she was doing, and that was an added bonus to me."
Finger, who had never run a business, was smitten as soon as she visited the Columbus store. "I liked it because it was clean, organized, and bright. It smelled fresh, everything was gently used, there was a great variety of brands, and it was a family operation, which appealed to me," she says...

Feature Story:

Jon-Anthony Lui Making A Difference In Lives »

By Debbie Selinsky

Jon-Anthony Lui came from an entrepreneurial family. His father had been a successful businessman and the younger Lui was destined to follow in his footsteps. He found his niche - and his passion - when he began working for Tutor Doctor, the brand that offers one-on-one tutoring to children in the home.
"Making a difference with young ones has always been a passion of mine. We all remember who made an impact on our lives at some point--a teacher, friend, relative, or mentor--and I liked the idea of capturing that magic and releasing it upon the masses in an organized, structured way. That's a beautiful thing," says Lui, who owns 10 Tutor Doctors, whose 350 tutors serve 850 families in 10 territories in Greater Toronto.
Lui, whose parents died when he was 21, opened his first franchise territory, Tutor Doctor Vaughan, in 2009...

Feature Story:

FRANdata Research ID's Threats Of NLRB Ruling »

Multi-Unit Franchisee

A recent ruling by the National Labor Relations Board (NLRB) jeopardizes the ability of franchise small business owners to hire, schedule, and set the salaries of their employees, says FRANdata in a newly issued report. At least 40,000 small businesses operating in more than 75,000 locations are at risk of failure, says the report.
The research also illustrates the manner in which the NLRB ruling threatens a large portion of the estimated 600,000 or more jobs to be created over the following two years. A dramatic loss in franchise small business owners' equity positions will ensue, with the significantly higher costs eroding operating margins and simultaneously risking profitability and, in many instances, survivability. Some of those expenses must inevitably be passed to consumers, making franchise small businesses less competitive...

Feature Story:

Up From Poverty »

By Debbie Selinsky

Eric Holm wants to eliminate hunger in the U.S.
Eric Holm may own 31 successful Golden Corral restaurants in Florida and Georgia and run a $150 million business, but his thoughts never stray far from the poverty in which he grew up. That's why he's been found every Thanksgiving for the past 22 years, alongside 1,200 volunteers, serving up to 25,000 free meals at the local Salvation Army.
He also is a member of the National Advisory Board of the Salvation Army, serving as chairman of the Finance and Development Committee and aiming this year--the Salvation Army's 150th anniversary year--to start raising the $220 million needed to do what he calls "changing the dynamics of intergenerational poverty."
Holm, who has been Franchisee of the Year for Golden Corral many times, well remembers when the Salvation Army fed his family on Thanksgiving and Christmas when he was growing up, and he continues to pay that kindness forward...

Feature Story:

Guillermo Perales Named 2015 Entrepreneur Of The Year »

Multi-Unit Franchisee

Guillermo Perales is no stranger to franchising or winning awards. The eighth largest franchisee, and largest Hispanic franchisee, in the country has been recognized no less than four times by Latino Leaders Magazine's annual "101 List," which identifies the most influential Latinos in the U.S. He's received the Entrepreneur of the Year from Asociacion de Empresarios Mexicanos, and earned numerous other awards and accolades over the past two decades. Now he can add the IFA's 2015 Entrepreneur of the Year award to his list.
Perales, president and CEO of Sun Holdings, Inc., is a multi-unit franchisee who operates 280 Burger King Restaurants, 100 Popeye's, 68 Arby's restaurants, 36 Cici's Pizza, 24 Golden Corral restaurants, 15 Krispy Kreme, 89 T-Mobile locations, as well 10 restaurants in various airports, employing thousands and routinely giving back to his community...

Feature Story:

Bright Light: People Love Doing Business With Their Friends »

By Debbie Selinsky

On May 20, 2013, when strong tornadoes tore through Moore, Okla., Brandon Boozer and his family were lucky. Their home wasn't damaged, though some of their closest neighbors lost everything.
Boozer, owner of six Batteries Plus Bulbs in the Oklahoma City area, kicked into high gear, driving truckloads of batteries and flashlights to people searching the ruins of their homes or who had lost power. His church, First Baptist Church of Moore, became headquarters for survivors to pick up water, fruit, clothing, and other necessities.
"While we were trying to figure things out at church, corporate and I discussed what was happening and they sent down a half truckload of work supplies, batteries, flashlights, and even kid flashlights," he says...

Feature Story:

Golden Corral Zee To Serve 20,000 Meals Thanksgiving Day »

Multi-Unit Franchisee

Eric Holm knows what it's like to get a Thanksgiving meal from the Salvation Army. He recalls the experience while growing up in a single-parent family and working to help support his mother as a busboy in a restaurant where she was a waitress. Now a successful multi-unit franchise operator with 32 Golden Corrals, Holm serves free meals to others on Thanksgiving Day. He's done it for 23 consecutive years as part of the annual "Helpings from the Heart" program. The event is expected to serve more than 20,000 meals to deserving residents in Central Florida on Thanksgiving Day.
"Golden Corral takes great pride in feeding the community every day of the year in its restaurants, and we see Thanksgiving as a way of helping Central Florida by providing for those in need," says Holm...

Feature Story:

A Dominating Presence »

By Kerry Pipes


These franchisees "own" their markets

Some people are born with a deep desire to win. They are passionate, determined, aggressive, and persistent. We've come to label these multi-unit franchisees "Dominators." Some have many locations concentrated in one area, while others have units--and brands--spread across many states.
We interviewed six such Dominators to learn what drives them, what motivates them, and what satisfies them. Each has traced a different path to success, but all are characterized by dedication, hard work, and a never-say-die attitude, no matter what challenges come their way--and each story ends at the same place: success.
This year we introduce four new Dominators and have reconnected with two from previous issues...

Feature Story:

American Dreamer: Aslam Khan Wants To Reach $1 Billion By 2020 »

By Debbie Selinsky

When Aslam Khan was a youngster growing up in a poor mountain village in Pakistan, his world didn't include knowledge of luxury cars, homes, designer apparel, or the other trappings of money. His dreams at that point were a bit nebulous, but the bright, outgoing Khan knew there was something better in store for him and he began to educate himself and prepare to find it.
Khan immigrated to the United States in 1987 with $20 in his pocket and started as a dishwasher earning $3 an hour in a California Church's Chicken before working his way up through the business. By 1999, he'd bought 97 Church's restaurants and become CEO of his own company, Falcon Holdings. Today he is the largest franchisee in the Church's system and also operates franchises for Long John Silver's, A&W, Hardee's, and Piccadilly Cafeteria--300 in all...

Feature Story:

Bay Area Franchisee Takes On 16 Jamba Juice Units »

Multi-Unit Franchisee

A new 16-store refranchising deal in the Bay Area is nearing completion. Jamba Juice franchisee Dwayne Redmond, who operates Valley Juice, LLC, will take over locations in San Francisco, Berkeley, Oakland, and other key Bay Area markets.
"We are very excited to join the Jamba team with this acquisition of 16 new stores," said Dwayne Redmond, president of Valley Juice, LLC. "We look forward to long-term success with this fantastic brand."
The freshly-squeezed juice brand is nearing completion of its current refranchising efforts with 90 percent of stores now franchise owned and operated.
Jamba announced the refranchising initiative at the end of 2014, with a stated goal of refranchising "up to 114" stores during 2015. The company has significantly exceeded its initial goal as the new deal will bring the total stores refranchised in 2015 to 179, with plans to close an additional deal before by the end of the year...

Feature Story:

Savvy Franchisees Know That A Strong, Healthy Culture Pays Dividends »

Multi-Unit Franchisee

Rick Nussle had spent more than three decades in the commercial printing business and was looking for a change. Then he started handling the printing for SafeWay Driving.
He got to know Brad Coleman, a former NASCAR driver who, along with a group of former SafeWay students, bought the brand from the founders four years ago.
Nussle had been thinking about franchising, and Safeway offered him the chance to "do some good for the kids and make some money too," he says. Having done the brand's printing for the better part of two years, he'd performed an informal due diligence. And as soon as franchises were available, Nussle bought up all seven school zones (territories) in Katy, Texas.
His attitude? "Let's go do this thing, I believe in it so much," he says...

Feature Story:

Right Time, Right Place: William Bruce Does Well By Doing Good »

By Kerry Pipes

You can say this about William Bruce: he's not afraid of change or embracing new challenges. He's proven both since we profiled him in 2012 and named him our MVP Noble Cause Award winner in 2013.
In early 2014, he left Abundant Brands, where he had spent a half-dozen years, and as COO was overseeing more than 250 Subway locations and more than a dozen Costa Vida Mexican Grill restaurants, as well as three other brands.
"I felt like rather than just maintaining what the company had, that I'd like to really get back to a more active building and developing approach," he says. That's when serendipity struck. His name had been floated to some executives with a Dallas-based commercial real estate company, Encore Enterprises. The $2 billion company had a restaurant arm, Encore Restaurants, and approached Bruce about doing some consulting for them...

Feature Story:

Driving Ambition: 38-Year-Old Operates 125 Popeyes In 4 States »

By Debbie Selinsky

Amin Dhanani didn't have to look far for a business role model: his father came from Pakistan 37 years ago with 11 children and $50 in his pocket. Although his father didn't speak English, he became a successful entrepreneur with convenience stores and gas stations. His work ethic still wows his children.
Apparently, the apple didn't fall far from the tree: Dhanani, just 38, recently was named Franchisee of the Year by Popeyes Louisiana Kitchen. He was also recognized with the Mega-Growth Leadership MVP award for expanding his Popeyes franchise to 125 restaurants (40 of them new builds) in just 5 years.
"I think this kind of drive and ambition is part of our family's way of doing business," says the owner and president of Sugar Land, Tex...


Learn More

Multi-Brand 50    

Multi-Unit Franchisee Magazine

Issue II, 2016

Multi-Unit Buyers Guide    

2015 Multi-Unit Buyers Guide

Special Edition

Top Opportunities »

A Franchise Update Media Group Production
Franchise Update Media | P.O. Box 20547 // San Jose, CA 95160 // PH. (408) 402-5681
Copyright © 2001 - 2016. All Rights Reserved. Site Hosting Provided By: wishVPS on FUMG3

In Loving Memory Of Timothy Gardner (1987-2014)