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Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

Franchisees work hard, provide jobs, help their communities, and inspire countless others to follow in the footsteps of their well-earned success. That's why we recognize the best of them each year with our Most Valuable Performer (MVP) Awards.
  • By Kerry Pipes & Eddy Goldberg
  • 12,589    0
Create long-term stability for your family business and lay the groundwork for future growth by defining a vision, providing opportunities, creating an exit plan, and using family governance policies, and other provisions to bring in the next generation
  • By Kendall Rawls
  • 12,869    0
Michael Geiger and his partner John Iaquinta operate 7 Moe's Southwest Grill locations in the Pittsburgh area. Their company is technologically savvy and focused on community service. They also understand the important role their employees play in providing top-shelf customer service. He believes "premium performance" requires a "premium wage."
  • Multi-Unit Franchisee
  • 10,539    21
Jeff Davis' United States Beef Corporation (US Beef) operates 333 restaurants in 8 states across the country's midsection (Oklahoma, Arkansas, Kansas, Missouri, Illinois, Colorado, Idaho, and Wyoming), providing employment and career path opportunities for more than 7,000 employees. The company has an aggressive expansion plan to add 70 new restaurants by 2022 and remodel 123 existing stores along the way.
  • Multi-Unit Franchisee
  • 14,386    8
The difference between being a leader and being an exceptional leader is admitting shortcomings and weaknesses. Avoid these common mistakes, take steps to create new habits, and gain more respect and followers.
  • By Dan Schneider
  • 12,697    12
Dan Ponder operates 36 Hardee's in three states and is an operations-focused franchisee who likes to own the building and land underneath. A dozen years ago, Ponder scrapped a formal mission statement for a focus on providing employees and various departments with the tools to be the "Best Franchise Group" within the Hardee's chain.
  • Multi-Unit Franchisee
  • 11,402    0
The Saxton Group, a Dallas-based McAlister's Deli franchisee with 67 locations, has built a culture around knowing when and how to respond in the communities where it does business.
  • Multi-Unit Franchisee
  • 9,931    10
They say everything's bigger in Texas. It's definitely bigger for Texan Michael Knobelock, whose Houston-based MSK Enterprises operates nearly 70 franchise locations spread across 4 different brands and 7 states.
  • By Kerry Pipes
  • 10,788    0
Seattle-based Papa Murphy's franchisee who is deeply involved in giving back to his community, also has a unique perspective on how to build great team leadership at his restaurants.
  • 10,475    0
As I'm sure you've noticed in your dealings with Millennials, there can be significant differences between their attitudes and those of the Baby Boomers.
  • By Jason Conrad
  • 11,613    11
Texas multi-unit franchisee and Multi-Unit Franchising Conference board member Bill Hall elected to serve as IFA's treasurer.
  • franchising, leadership, dairy queen, multi-unit franchisee, investing, ifa
  • 10,022    3
SPONSORED
Open a Red Mango Franchise
Based in Dallas and with more than 300 locations across the U.S., Mexico, El Salvador and Uruguay, Red Mango is a rapidly-expanding retailer of all-natural frozen yogurt, and healthier eating options.
Durham, North Carolina-based couple Brooke and Les Wilson have figured out how to be married, run a successful franchise business - and be successful at both.
  • Multi-Unit Franchisee
  • 9,871    21
In some ways, brothers Jesse and Charles Keyser, 39 and 35, are very different, and that's good. So are their three brands--Little Caesars, Sport Clips, and Oxi Fresh Carpet Cleaning--which also is good.
  • Multi-Unit Franchisee
  • 9,900    10
Millennials Are Looking For Jobs They Like, And Maybe More Importantly, Jobs With A Purpose.
  • Multi-Unit Franchisee
  • 8,714    21
Former corporate America exec Todd Mulvahill, and his wife and partner Kelly, have a unique way of hiring, training, and retaining employees at their Papa Murphy's locations.
  • Multi-Unit Franchisee
  • 7,843    0
California mega franchisee Sunny Ghai shares his insight on how he evaluates adding new brands.
  • Multi-Unit Franchisee
  • 9,342    0
Former NFL linebacker Bryan Scott has two things on his mind these days: 1) building a successful chain of Title Boxing Club franchises in the Atlanta area, and 2) overseeing the company he co-owns, Noene USA, which sells a line of high-tech, ultra shock-absorbing insoles.
  • By Kerry Pipes
  • 8,002    14
Bryan Scott spent a decade in the NFL backing up his defensive line. But when his playing time began to wind down he got prepared for life after football.
  • Multi-Unit Franchisee
  • 6,076    0
Americans Love Their Breakfast And The Morning Meal Market Is Expected To Pick Up The Pace, According To a Global Information Company.
  • Multi-Unit Franchisee
  • 5,340    21
When we last profiled Jerry Heath in 2010, the Michigan native was busy operating 11 Hungry Howie's pizza restaurants and had recently become involved with Jimmy John's, opening 5 units.
  • By Kerry Pipes
  • 5,269    10
Multi-Unit, Multi-State Huntington Learning Center Franchisee Named One Of CNBC's 'Top Franchisees in America'.
  • Multi-Unit Franchisee
  • 6,488    4
SPONSORED
Open a Wienerschnitzel Franchise
Wienerschnitzel wants you to join our franchise family. Why? As a prominent franchise of over 50 years we OWN the hot dog category, and want to share our business success with you.
Numbers and research notwithstanding, veteran franchisee Brian Smith chooses his brands using his gut instincts. "I like to go with things I believe in and know I can sell," says the Arkansas family man.
  • By Debbie Selinsky
  • 7,488    0
I think the two most powerful words employees need to have permeating through their consciousness are "compassion" and "empathy." When you genuinely serve with compassion and empathy, your customer service is on a completely different level.
  • By John DiJulius
  • 23,923    0
Arizona Sport Clips Multi-Unit Franchisees Are Selected For CNBC's 'Top Franchisees in America' Recognition and Their Brand's Own Highest Honor, The Logan Trophy.'
  • Multi-Unit Franchisee
  • 7,999    14
Mills Sinclair is a man living life on his terms. He's equally at home on the golf course at his Arizona home in Scottsdale, on the beach at his Mexican vacation home, or sitting in a corner of one of his restaurants on Sunday "watching families interact in ways they don't often do anymore."
  • By Debbie Selinsky
  • 8,672    0
Anyone who's operated a franchise business knows it takes a lot of hard work to attain (and maintain) a high level of success and profitability.
  • By Kerry Pipes & Eddy Goldberg
  • 9,103    12
Texas-Based Franchisee Awarded Newk's Eatery's Franchisee of the Year award and Recognized for Zero Leadership Turnover and Highest Overall Guest Response in the Chain's 12-Year History.
  • Multi-Unit Franchisee
  • 9,261    13
Brent Collier earns his bread and butter from tourism. His 16 restaurants from 7 different brands offer something for everyone--from a fun or romantic fondue dinner at The Melting Pot to Sunday afternoons for the family at Golden Corral.
  • By Debbie Selinsky
  • 9,756    0
Largest Buffalo Wild Wings Franchisee Opens 63rd location in Bradenton, Florida.
  • 14,630    0
When retired Air Force Lieutenant Colonel Tim Hershberger signed on as a franchisee with Dickey's Barbecue Pit in Florida, the 30-year military veteran was already focused on the customers he knew best. And his military ties have helped jump-start his first nongovernmental venture.
  • By Helen Bond
  • 12,665    0
Golden Corral
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