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Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

Building a sustainable multi-generational franchise business means knowing and understanding what is important to all generations of employees who will help you meet your goals and succeed.
  • By Dan Schneider
  • 10,329    0
As a kid growing up in New Orleans, Yaron Goldman dreamed of owning a restaurant. "I have always enjoyed cooking, ever since I was a child," says Goldman, who grew up to become the second largest franchisee of McAlister's Deli.
  • By Helen Bond
  • 9,527    2
Multi-Unit Franchisee Magazine to Honor Franchisee Excellence at the 2016 Multi-Unit Franchising Conference on April 28th at Caesars Palace, Las Vegas
  • Multi-Unit Franchisee
  • 8,528    0
Planet Fitness Franchisee Adds ZIPS Dry Cleaners To His Growing Portfolio.
  • Multi-Unit Franchisee
  • 7,980    2
Van Jakes played cornerback in the NFL for eight years, routinely pestering receivers up and down the field while playing for the Kansas City Chiefs, New Orleans Saints, and Green Bay Packers.
  • By Kerry Pipes
  • 7,940    0
Fast-Growing GPS Hospitality Adds Popeyes Louisiana Kitchen To Its Franchise Portfolio Expanding Presence In Georgia and West Virginia.
  • Multi-Unit Franchisee
  • 7,568    0
A conversation with John Metz invariably leads to all kinds of topics, peppered with opinions and pointed insights gleaned from his many, and diverse, business adventures.
  • By Kerry Pipes
  • 6,591    0
Former McDonald's Multi-Unit Franchisee Inks Deal with Pie Five Pizza To Open Multiple Locations in Pennsylvania and Ohio.
  • Multi-Unit Franchisee
  • 6,417    6
What makes a great company culture? Free food? Extra vacation time? Flexible hours? Employers spend more than $720 million on engagement every year, yet only 30 percent of the workforce is actively engaged.
  • By Julie Moreland
  • 6,071    0
As senior vice president and chief investment officer of Impact Properties, Shirin Kanji is in charge of all of the Tampa-based company's investment-related activities.
  • By Helen Bond
  • 6,654    8
World-class service companies have what I like to call a "customer bill of rights" that every person in that organization clearly knows and follows 100 percent of the time.
  • By John DiJulius
  • 5,644    0
SPONSORED
Open a Foot Solutions Franchise
Foot Solutions is the world’s largest specialty wellness franchise focused exclusively on helping people feel good from the feet up. We serve the growing market of people 40+ who are seeking pain relief, comfort, health, fitness and quality of life.
GPS Hospitality Promotes Founding Partner Brian Arnold To Chief Development Officer As It Continues Expanding Beyond Its 222 Burger King Locations.
  • Multi-Unit Franchisee
  • 5,264    1
Multi-unit franchisee Gary Moore has spent most of his life in the restaurant business, assuming nearly every available job title along the way.
  • By Helen Bond
  • 4,392    12
Yaron Goldman Has A Strategic Growth Plan That Includes A 2016 Revenue Projection In Excess Of $100 Million At His 59 Mcalister's Deli And 3 MOD Pizza Locations.
  • Multi-Unit Franchisee
  • 6,622    0
When we last visited with Dawn Lafreeda in mid-2012 she was operating 70 Denny's restaurants in six states and had been adding restaurants, even through the Great Recession.
  • By Kerry Pipes
  • 4,102    0
We kick off 2016 with our annual Mega 99 issue: a list of the largest U.S. franchisees ranked by total number of units--along with 7 profiles of multi-unit mega-operators.
  • 3,661    0
Bill Spae has spent four decades in franchising and is currently the second largest Dairy Queen franchisee in the system.
  • Multi-Unit Franchisee
  • 3,989    0
Mike Pietrzyk has always loved contributing to charitable causes. So it wasn't surprising that a decade ago the Firehouse Subs area representative came up with the idea of selling his restaurants' empty 5-gallon pickle buckets, rather than tossing them out.
  • By Kerry Pipes
  • 3,123    0
Innovation in non-traditional locations defines Gina Puente's approach to business. When we profiled her in 2010, she told us how her family business, Puente Enterprises, had created La Bodega Winery, a winery in an airport, in the mid-1990s.
  • By Kerry Pipes
  • 3,081    0
California multi-brand franchisee with 7-Eleven and Dickey's Barbecue locations signs development agreement to open more Dickey's restaurants.
  • Multi-Unit Franchisee
  • 3,097    0
Tom Garrett breaks down his 30 years with Arby's--first as an assistant manager, then as the brand's largest franchisee, and finally as CEO of the franchisor--this way: "I like to say that 25 of those years were great, 3 were mediocre, and 2 were miserable--in that order."
  • By Debbie Selinsky
  • 5,301    5
SPONSORED
Open a Massage Heights Franchise
Massage Heights is a leading provider of therapeutic massage and facial services in the United States. The company is dedicated to making professional and affordable therapeutic massage services convenient so consumers can achieve a balanced...
Baskin-Robbins Grows And Launches New Development Option For Franchisees.
  • 3,071    0
Sun Capital private equity group acquires largest HuHot Mongolian Grill Franchisee.
  • Multi-Unit Franchisee
  • 3,026    0
Franchising is full of creative entrepreneurs and marketers. With creativity, however, comes the desire to explain franchising in terminology that differentiates a brand from its peers.
  • By Paul Wilbur
  • 3,491    0
Former NFL Cornerback "Retires" To Franchising And Now Shows Other Pro Athletes How They Can Do It, Too.
  • Multi-Unit Franchisee
  • 5,933    0
IFA Appeal Seattle's Minimum Wage Law All The Way To Supreme Court.
  • Multi-Unit Franchisee
  • 4,418    0
Jason Fry won $47 million in the 2008 Florida lottery. He splurged a little but also made some smart business investments with his winnings, like purchasing a Batteries Plus Bulbs franchise.
  • Multi-Unit Franchisee
  • 5,684    11
Annie Aggarwal, whose parents Renu and Bharat Aggarwal moved to Texas from India in 1989, recalls her extended family's surprise in 1997 when her mother decided to use her savings to purchase a Subway franchise in Houston.
  • By Debbie Selinsky
  • 4,057    0
Scott Richburg, a former U.S. Army National Guard officer and owner of an engineering consulting firm, smiles when he recalls the learning curve he faced when he bought his first Sport Clips franchise in 2003.
  • By Debbie Selinsky
  • 3,736    0
Cambridge Franchise Holdings acquires 42 more Burger King restaurants and 5 convenience stores in Tennessee, Mississippi, and Arkansas.
  • Multi-Unit Franchisee
  • 6,711    0
Golden Corral
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