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People

Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

GPS Hospitality Promotes Founding Partner Brian Arnold To Chief Development Officer As It Continues Expanding Beyond Its 222 Burger King Locations.
  • Multi-Unit Franchisee
  • 5,116    1
Multi-unit franchisee Gary Moore has spent most of his life in the restaurant business, assuming nearly every available job title along the way.
  • By Helen Bond
  • 4,194    12
Yaron Goldman Has A Strategic Growth Plan That Includes A 2016 Revenue Projection In Excess Of $100 Million At His 59 Mcalister's Deli And 3 MOD Pizza Locations.
  • Multi-Unit Franchisee
  • 6,282    3
When we last visited with Dawn Lafreeda in mid-2012 she was operating 70 Denny's restaurants in six states and had been adding restaurants, even through the Great Recession.
  • By Kerry Pipes
  • 3,979    0
We kick off 2016 with our annual Mega 99 issue: a list of the largest U.S. franchisees ranked by total number of units--along with 7 profiles of multi-unit mega-operators.
  • 3,547    4
Bill Spae has spent four decades in franchising and is currently the second largest Dairy Queen franchisee in the system.
  • Multi-Unit Franchisee
  • 3,760    0
Mike Pietrzyk has always loved contributing to charitable causes. So it wasn't surprising that a decade ago the Firehouse Subs area representative came up with the idea of selling his restaurants' empty 5-gallon pickle buckets, rather than tossing them out.
  • By Kerry Pipes
  • 2,973    0
Innovation in non-traditional locations defines Gina Puente's approach to business. When we profiled her in 2010, she told us how her family business, Puente Enterprises, had created La Bodega Winery, a winery in an airport, in the mid-1990s.
  • By Kerry Pipes
  • 2,955    0
California multi-brand franchisee with 7-Eleven and Dickey's Barbecue locations signs development agreement to open more Dickey's restaurants.
  • Multi-Unit Franchisee
  • 2,935    0
Tom Garrett breaks down his 30 years with Arby's--first as an assistant manager, then as the brand's largest franchisee, and finally as CEO of the franchisor--this way: "I like to say that 25 of those years were great, 3 were mediocre, and 2 were miserable--in that order."
  • By Debbie Selinsky
  • 5,148    5
Baskin-Robbins Grows And Launches New Development Option For Franchisees.
  • 2,963    0
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Sun Capital private equity group acquires largest HuHot Mongolian Grill Franchisee.
  • Multi-Unit Franchisee
  • 2,906    0
Franchising is full of creative entrepreneurs and marketers. With creativity, however, comes the desire to explain franchising in terminology that differentiates a brand from its peers.
  • By Paul Wilbur
  • 3,362    0
Former NFL Cornerback "Retires" To Franchising And Now Shows Other Pro Athletes How They Can Do It, Too.
  • Multi-Unit Franchisee
  • 5,532    15
IFA Appeal Seattle's Minimum Wage Law All The Way To Supreme Court.
  • Multi-Unit Franchisee
  • 4,295    2
Jason Fry won $47 million in the 2008 Florida lottery. He splurged a little but also made some smart business investments with his winnings, like purchasing a Batteries Plus Bulbs franchise.
  • Multi-Unit Franchisee
  • 5,406    11
Annie Aggarwal, whose parents Renu and Bharat Aggarwal moved to Texas from India in 1989, recalls her extended family's surprise in 1997 when her mother decided to use her savings to purchase a Subway franchise in Houston.
  • By Debbie Selinsky
  • 3,936    0
Scott Richburg, a former U.S. Army National Guard officer and owner of an engineering consulting firm, smiles when he recalls the learning curve he faced when he bought his first Sport Clips franchise in 2003.
  • By Debbie Selinsky
  • 3,637    0
Cambridge Franchise Holdings acquires 42 more Burger King restaurants and 5 convenience stores in Tennessee, Mississippi, and Arkansas.
  • Multi-Unit Franchisee
  • 6,061    2
This column looks into the use of employee handbooks by multi-unit franchisees, particularly those originally drafted by the franchisor or by a third party operating in a different state from the franchisee's territory.
  • By Daniel Mormino
  • 4,201    3
Mary and Ferrel Freer often finish each other's sentences. That's most likely because the Flagstaff, Ariz., couple have been married 49 years--and for most of that time have worked together as franchisees for brands including Sizzler, Del Taco, and Hampton Inn & Suites.
  • By Debbie Selinsky
  • 3,504    6
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Gina Puente creates success non-traditionally through unique brands and airport locations.
  • By Kerry Pipes
  • 4,056    0
During the 10 years Kevin Herman worked as a physical therapist providing home care in the Philadelphia area, he heard plenty of stories from patients about the kinds of assistance they needed--and their difficulty in finding those services.
  • By Debbie Selinsky
  • 3,422    0
When it comes to hiring, BrightStar Care franchisees Maureen and Peter Moore count on more than just credentials to get the job done.
  • By Helen Bond
  • 5,047    1
After Being Arby's largest franchisee - then its CEO - Tom Garrett Is Back In The Franchisee World Again As A Burger King Franchisee Nearing 200 Units.
  • Multi-Unit Franchisee
  • 6,000    0
Don't just tell your employees to be present or to provide genuine hospitality without telling them <how.> Make it black-and-white, and make it measurable.
  • By John DiJulius
  • 6,062    16
Two New DreamMakers Franchisees Join the Brand to Build Their Futures and Their Customers' Remodeling Dreams.
  • Multi-Unit Franchisee
  • 3,844    0
Franchise Business Review Provides Data and Insight on Women in Franchising
  • Multi-Unit Franchisee
  • 4,725    0
John Judson and his partners have grown their Two Men and a Truck franchises in St. Louis, Chicago, Salt Lake City, and Boston into a 15-franchise operation that brought in $16 million in revenue last year.
  • By Debbie Selinsky
  • 3,591    0
Famous Dave's Announces Refranchising Deal for 7 Locations in Chicago Area Market.
  • Multi-Unit Franchisee
  • 3,824    0
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