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Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

Famous Dave's Announces Refranchising Deal for 7 Locations in Chicago Area Market.
  • Multi-Unit Franchisee
  • 3,829    0
When Jon-Anthony Lui was growing up, he watched closely as his father achieved success in franchising, selling products such as real estate and insurance. But the bright young entrepreneur found his niche when he began working for Tutor Doctor, which offers one-on-one tutoring to children in the home.
  • By Debbie Selinsky
  • 3,489    0
Full-time homemaker started with one Subway in 1997 and today operates 55 Subways and 1 Wing Zone.
  • Multi-Unit Franchisee
  • 6,317    0
When Farouk Diab walks into one of his 18 Wienerschnitzel restaurants wearing a uniform, same as the other workers there, he's making a statement.
  • By Debbie Selinsky
  • 3,684    0
At the age of 39, Becky Finger, a full-time homemaker and mother of three from Cincinnati, went with a friend to visit a Once Upon A Child store in Columbus, a couple of hours away.
  • By Debbie Selinsky
  • 3,753    0
Jon-Anthony Lui was Tutor Doctor's first franchisee to reach $1 million in sales, and in 2014, he became the brand's largest franchisee, and was named Franchisee of the Year.
  • By Debbie Selinsky
  • 3,746    0
New research illustrates how joint-employer ruling jeopardizes franchise businesses, risking business failure and hundreds of thousands of jobs.
  • Multi-Unit Franchisee
  • 3,367    0
Eric Holm may own 31 successful Golden Corral restaurants in Florida and Georgia and run a $150 million business, but his thoughts never stray far from the poverty in which he grew up.
  • By Debbie Selinsky
  • 3,555    2
Largest Hispanic franchisee Guillermo Perales earns IFA's Entrepreneur of the Year award through hard work, success, and community involvement.
  • Multi-Unit Franchisee
  • 5,291    0
On May 20, 2013, when strong tornadoes tore through Moore, Okla., Brandon Boozer and his family were lucky. Their home wasn't damaged, though some of their closest neighbors lost everything.
  • By Debbie Selinsky
  • 3,203    0
During this season of thanksgiving Golden Corral franchisee Eric Holm will be giving back to the community and remembering where he came from.
  • Multi-Unit Franchisee
  • 3,721    0
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Some people are born with a deep desire to win. They are passionate, determined, aggressive, and persistent. We've come to label these multi-unit franchisees "Dominators."
  • By Kerry Pipes
  • 3,043    0
When Aslam Khan was a youngster growing up in a poor mountain village in Pakistan, his world didn't include knowledge of luxury cars, homes, designer apparel, or the other trappings of money.
  • By Debbie Selinsky
  • 6,044    20
Jamba Juice Nears Completion of Refranchising Efforts with 16-Store California Bay Area Deal
  • Multi-Unit Franchisee
  • 3,917    0
Great culture can boost the bottom line, create more satisfied customers, lower employee turnover, and improve overall system growth.
  • Multi-Unit Franchisee
  • 2,957    0
You can say this about William Bruce: he's not afraid of change or embracing new challenges.
  • By Kerry Pipes
  • 4,032    18
Amin Dhanani didn't have to look far for a business role model: his father came from Pakistan 37 years ago with 11 children and $50 in his pocket.
  • By Debbie Selinsky
  • 7,377    13
Mother of three with no previous business experience goes from homemaker to successful multi-unit franchisee with passion and hard work.
  • Multi-Unit Franchisee
  • 5,994    5
A case study of a multi-unit franchisee who introduces culture into his operations as an intangible that gets results.
  • Multi-Unit Franchisee
  • 5,034    0
The way Steven Taylor and Chris Smith see it, operating multiple brands just makes their business better.
  • By Helen Bond
  • 3,836    0
Was I wrong when I said you should offer a price match guarantee? This question was inspired by reading Jeff Shore's article on Entrepreneur.com, "Don't Wage a Price War. Win Sales by Eliminating Your Competition."
  • By John DiJulius
  • 3,925    0
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Jackson Hewitt Honors Jann Birt as its Franchise of the Year at Annual Convention.
  • Multi-Unit Franchisee
  • 4,002    0
IFA Names 2016 Officers. Multi-Unit Franchisee David Barr will serve as secretary for the group in 2016.
  • Multi-Unit Franchisee
  • 4,116    0
After working her way through college waiting tables, Tracy Balen told her mother at her graduation from Ohio State University, "I'll never work in another restaurant!"
  • By Debbie Selinsky
  • 3,234    0
Sonic's 2015 Troy Smith Hall of Fame Award goes to long-time Louisiana franchisee Ted Kergen.
  • Multi-Unit Franchisee
  • 3,403    0
Dickey's Barbecue Pit Inks 5-store deal with veteran Carl's Jr. operators in Washington state. The barbecue chain currently has 20 locations in the state with plans to open five more.
  • Multi-Unit Franchisee
  • 2,727    0
Harsh Ghai's northern California-based multi-brand business may be rooted in food and family, but aggressive growth and smart development are the cornerstones of the company's success.
  • By Helen Bond
  • 3,475    1
Every spring, Multi-Unit Franchisee magazine recognizes the winners of its prestigious Most Valuable Performer (MVP) Awards, which honor franchisee excellence and highlight outstanding performance in growing both their organization and their brand(s).
  • By Kerry Pipes & Eddy Goldberg
  • 3,019    0
Tulsa franchise owner recognized for outstanding contributions to franchising and named Franchisee of the Year by IFA.
  • Multi-Unit Franchisee
  • 3,118    0
Robert Cresanti spent a year as the IFA's executive vice president of government relations and public policy. Now he takes over as the new president and CEO of the organization.
  • Multi-Unit Franchisee
  • 3,313    0
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Dominators!    

Multi-Unit Franchisee Magazine

Issue IV, 2016

Multi-Unit Buyers Guide    

2016 Multi-Unit Buyers Guide

Special Edition

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