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Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

Scott Richburg, a former U.S. Army National Guard officer and owner of an engineering consulting firm, smiles when he recalls the learning curve he faced when he bought his first Sport Clips franchise in 2003.
  • By Debbie Selinsky
  • 3,745    0
Cambridge Franchise Holdings acquires 42 more Burger King restaurants and 5 convenience stores in Tennessee, Mississippi, and Arkansas.
  • Multi-Unit Franchisee
  • 6,766    2
This column looks into the use of employee handbooks by multi-unit franchisees, particularly those originally drafted by the franchisor or by a third party operating in a different state from the franchisee's territory.
  • By Daniel Mormino
  • 4,387    0
Mary and Ferrel Freer often finish each other's sentences. That's most likely because the Flagstaff, Ariz., couple have been married 49 years--and for most of that time have worked together as franchisees for brands including Sizzler, Del Taco, and Hampton Inn & Suites.
  • By Debbie Selinsky
  • 3,646    6
Gina Puente creates success non-traditionally through unique brands and airport locations.
  • By Kerry Pipes
  • 4,266    0
During the 10 years Kevin Herman worked as a physical therapist providing home care in the Philadelphia area, he heard plenty of stories from patients about the kinds of assistance they needed--and their difficulty in finding those services.
  • By Debbie Selinsky
  • 3,537    0
When it comes to hiring, BrightStar Care franchisees Maureen and Peter Moore count on more than just credentials to get the job done.
  • By Helen Bond
  • 5,297    0
After Being Arby's largest franchisee - then its CEO - Tom Garrett Is Back In The Franchisee World Again As A Burger King Franchisee Nearing 200 Units.
  • Multi-Unit Franchisee
  • 6,384    2
Don't just tell your employees to be present or to provide genuine hospitality without telling them <how.> Make it black-and-white, and make it measurable.
  • By John DiJulius
  • 6,446    16
Two New DreamMakers Franchisees Join the Brand to Build Their Futures and Their Customers' Remodeling Dreams.
  • Multi-Unit Franchisee
  • 3,988    0
Franchise Business Review Provides Data and Insight on Women in Franchising
  • Multi-Unit Franchisee
  • 5,027    3
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John Judson and his partners have grown their Two Men and a Truck franchises in St. Louis, Chicago, Salt Lake City, and Boston into a 15-franchise operation that brought in $16 million in revenue last year.
  • By Debbie Selinsky
  • 3,721    0
Famous Dave's Announces Refranchising Deal for 7 Locations in Chicago Area Market.
  • Multi-Unit Franchisee
  • 3,960    0
When Jon-Anthony Lui was growing up, he watched closely as his father achieved success in franchising, selling products such as real estate and insurance. But the bright young entrepreneur found his niche when he began working for Tutor Doctor, which offers one-on-one tutoring to children in the home.
  • By Debbie Selinsky
  • 3,593    0
Full-time homemaker started with one Subway in 1997 and today operates 55 Subways and 1 Wing Zone.
  • Multi-Unit Franchisee
  • 6,724    0
When Farouk Diab walks into one of his 18 Wienerschnitzel restaurants wearing a uniform, same as the other workers there, he's making a statement.
  • By Debbie Selinsky
  • 3,842    0
At the age of 39, Becky Finger, a full-time homemaker and mother of three from Cincinnati, went with a friend to visit a Once Upon A Child store in Columbus, a couple of hours away.
  • By Debbie Selinsky
  • 3,895    0
Jon-Anthony Lui was Tutor Doctor's first franchisee to reach $1 million in sales, and in 2014, he became the brand's largest franchisee, and was named Franchisee of the Year.
  • By Debbie Selinsky
  • 3,910    0
New research illustrates how joint-employer ruling jeopardizes franchise businesses, risking business failure and hundreds of thousands of jobs.
  • Multi-Unit Franchisee
  • 3,482    0
Eric Holm may own 31 successful Golden Corral restaurants in Florida and Georgia and run a $150 million business, but his thoughts never stray far from the poverty in which he grew up.
  • By Debbie Selinsky
  • 3,691    0
Largest Hispanic franchisee Guillermo Perales earns IFA's Entrepreneur of the Year award through hard work, success, and community involvement.
  • Multi-Unit Franchisee
  • 5,477    8
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On May 20, 2013, when strong tornadoes tore through Moore, Okla., Brandon Boozer and his family were lucky. Their home wasn't damaged, though some of their closest neighbors lost everything.
  • By Debbie Selinsky
  • 3,340    0
During this season of thanksgiving Golden Corral franchisee Eric Holm will be giving back to the community and remembering where he came from.
  • Multi-Unit Franchisee
  • 3,887    0
Some people are born with a deep desire to win. They are passionate, determined, aggressive, and persistent. We've come to label these multi-unit franchisees "Dominators."
  • By Kerry Pipes
  • 3,129    0
When Aslam Khan was a youngster growing up in a poor mountain village in Pakistan, his world didn't include knowledge of luxury cars, homes, designer apparel, or the other trappings of money.
  • By Debbie Selinsky
  • 6,245    0
Jamba Juice Nears Completion of Refranchising Efforts with 16-Store California Bay Area Deal
  • Multi-Unit Franchisee
  • 4,143    0
Great culture can boost the bottom line, create more satisfied customers, lower employee turnover, and improve overall system growth.
  • Multi-Unit Franchisee
  • 3,079    0
You can say this about William Bruce: he's not afraid of change or embracing new challenges.
  • By Kerry Pipes
  • 4,158    0
Amin Dhanani didn't have to look far for a business role model: his father came from Pakistan 37 years ago with 11 children and $50 in his pocket.
  • By Debbie Selinsky
  • 8,482    13
Mother of three with no previous business experience goes from homemaker to successful multi-unit franchisee with passion and hard work.
  • Multi-Unit Franchisee
  • 6,228    5
Golden Corral
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