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Feature Story:

Brand Champion: Veteran Supercuts Franchisee Reflects On 35 Years »

By Eddy Goldberg

Brand Champion: Veteran Supercuts Franchisee Reflects on 35 Years

By Eddy Goldberg

Gary Grace's life in franchising has been marked by several major achievements and milestones, including the following:

Feature Story:

Community Come Together »

Multi-Unit Franchisee

There are two Checkers franchisees who believe that operating a business means being involved and giving back to the community. That's what partners Bruce Keehn and Andrew Lynn have been doing for years.
In 1996, when race riots ensued after a white police officer shot a 28-year-old black man in Paterson, N.J., news footage showed Checkers bags atop police cars, where Keehn and his people had placed them. In 2012, when Hurricane Sandy struck New Jersey, their staff could be found everywhere giving away free Checkers food, even though one of their own restaurants had been hit hard.
"Everything that has happened in this area in the past 20 years, we've been there," says Keehn, who spent years at Burger King corporate before becoming a Checkers franchisee...

Feature Story:

Dominators Rule!: These Multi-Unit Operators Get It Done »

By Kerry Pipes

To celebrate and recognize the achievements of multi-unit and multi-brand franchisees, we again turn our annual focus to multi-unit franchisees we like to call "Dominators." They are determined to succeed and know how to get it done. They take on markets, competition, and the economy and keep on growing. They are fiercely competitive, want to be the best at what they do, and want the same for their management team and employees.
We've identified some great, savvy operators and are excited to bring their stories to you. We asked what drives them, what makes them tick, and what ticks them off. Each shares a unique tale of how they've traveled the rocky road to success, but all are united by hard work, hard knocks, and ultimate triumph.
This year's behind-the-scenes look at a group of thriving franchise owners tells us how--and why--they've made their business choices, how they've adapted to growth, and where they see themselves headed...

Feature Story:

Giving Back, Big-Time: Former Police Officer Still Assists Those In Need »

By Debbie Selinsky

Sam Anabi's time as a police officer in La Verne, Calif., laid the foundation for his business focus of helping those in need. He bought his first gas station in 1991, while still in training at the L.A. Sheriff's Academy. Injured in the line of duty, in 2001 Anabi left the force to focus on his gasoline retailing business. Today he operates more than 200 Shell stations in California, along with 10 Del Tacos and 13 Subways.
Anabi says his experience as a police officer has greatly influenced how he operates his business. "Being a police officer for so many years allowed me to become very keen and intuitive toward different circumstances of people," he says. "I believe that it is our responsibility to reach out and help those around us in need...

Feature Story:

Making The Cut »

Multi-Unit Franchisee

Bobby and Lori Forrest came well-prepared for their second careers as multi-unit franchisees for Sport Clips. The couple grew up in Texas and met at Texas A&M University, where he graduated with a degree in engineering technology and she earned her master's in land economics and real estate.
As they approached 50 and decided to begin building their own business, they looked no further than the place where he gets his haircuts. "I was a customer and I liked the concept," he says. "We also liked their conservative approach of having franchisees continue to work their regular jobs until the shop was up and running. It took the pressure off the first couple of years while we were learning."
So after 27 years in sales and management with electronic components distributor, Bobby retired and joined forces with Lori, a commercial real estate appraiser, to buy two corporate Sport Clips salons and open a third...

Feature Story:

People Centered: Guests And Staff Both Reap The Rewards »

By Debbie Selinsky

Craig Joy, who works side by side with employees on the sandwich line at his Checkers restaurants in Florida, is known for his people-driven approach to business and the high retention rate of what he calls his "incredible team."
"We're lucky to have him," says Checkers Vice President for Franchise Development Jennifer Durham. "Crew members look to him as an inspirational leader. He gives them an opportunity to grow more than the average fast-food job. He cares about his people and really gives them an opportunity to grow professionally."
And it's clear that Joy, Checkers' 2013 Franchisee of the Year, takes pleasure in new, more efficient ways to operate his six restaurants in the Tampa area. For example, Checkers has a "Peak 150" strategy, meaning the time between order and food delivery is 150 seconds...

Feature Story:

Leading By Example: Partners Care For Employees And Community »

By Debbie Selinsky

Checkers co-franchisees Bruce Keehn and Andrew Lynn don't seek photo ops or newspaper articles about all the good they do in their communities. But their actions speak volumes.
In 1996, when race riots ensued after a white police officer shot a 28-year-old black man in Paterson, N.J., news footage showed Checkers bags atop police cars, where Keehn and his people had placed them. In 2012, when Hurricane Sandy struck New Jersey, their staff could be found everywhere giving away free Checkers food, even though one of their own restaurants had been hit hard.
"Everything that has happened in this area in the past 20 years, we've been there," says Keehn, who spent years at Burger King corporate before becoming a Checkers franchisee...

Feature Story:

Doing Well By Doing Good: Meeting Community Needs Pays Off In Houston  »

By Debbie Selinsky

Chris Moore, a multi-unit Watermill Express franchisee, is in the enviable position of knowing exactly who his customers are, what they want, and why—and where—they want it. This has allowed him not only to become a successful franchisee with 92 water purification vending kiosks across the Houston area, but also to contribute to the community in an unusual way.
“Our freestanding structures, often in the middle of a parking lot at a shopping center, allow people to get purified water gallons at a time and 24 hours a day. This works especially well in Sun Belt states, like Texas, Florida, and California,” he says.
“Our primary customer is a person from another country who didn’t trust the water system where they grew up and so always had to drink purified water...

Feature Story:

Multi-Unit Master Franchisee Bill Sole »

Multi-Unit Franchisee

Bill Sole has been an Anago Cleaning Systems master franchisee for nine years. He opened his first franchise in 2005 in the Bay Area of Northern California, and today his commercial cleaning operation consists of 70 unit franchisees servicing more than 350 facilities in the Bay Area. The Anago Cleaning Systems is a commercial cleaning franchise brand that supports more than 35 master franchises and 2,400 unit franchisees throughout the U.S. and internationally.

Sole has just become the master franchisee for the Inland Empire area where he will service the counties of Riverside, San Bernardino, and Ontario. His blend of strong business acumen and years of running successful Anago Master Franchises in San Jose and Greater Oakland in the Bay Area have created the foundation to drive new business ventures in this market...

Feature Story:

He Likes To Teach: U.S. Army Vet Prefers A Hands-On Approach »

By Debbie Selinsky

Jim Lager doesn't talk about himself a lot, but will allow that he's "pretty good at taking lousy businesses and turning them into something." Also, he says, "I'm not a 'maintain' kind of guy--I hire people to maintain. But helping people succeed is something I want to be remembered for."
Lager, a U.S. Army veteran and natural entrepreneur, knew he wanted to start his own business and work in a hands-on environment after his military stint in Germany. Back home, he earned an MBA from the University of Minnesota through the GI Bill, then signed on as Snap-On Tools franchisee in Plano, Tex.
As he grew his Snap-On business, Lager noticed the similarities between Snap-On and Pirtek USA, a mobile hydraulic and pneumatic hose repair brand...

Feature Story:

American Dreamer: Sharing The Wealth With Employees And Community »

By Debbie Selinsky

Nachhattar Chandi is not exaggerating when he describes his story as one that began with "colossal odds" and resulted in "triumph."
From walking 3 miles to school on India's dirt roads to founding and running a multimillion dollar business in his new country, Chandi believes his life embodies the American Dream. He came to the U.S. in 1991 and became a manager at a small gas station in Coachella, Calif. Three years later he owned the station and converted it into his first ARCO am/pm franchise.
Since then, Chandi, with his wife Susana and four children, has continued to build the business, creating hundreds of jobs in his Southern California communities. Today, the 43-year-old operates 17 ARCO am/pm locations, 3 Del Tacos, 6 Express Tunnel Car Washes, and one Subway...

Feature Story:

A Valued Leader: Craig Joy Takes Care Of Guests And His Employees »

Multi-Unit Franchisee

You'll find Craig Joy with his sleeves rolled up working alongside his employees at his Checkers restaurants in Florida. The multi-unit franchisee takes a people-driven approach to running his business and, as a result, maintains a very high retention rate for his employees.
His franchisor loves him too. "We're lucky to have him," says Checkers Vice President for Franchise Development Jennifer Durham. "Crew members look to him as an inspirational leader. He gives them an opportunity to grow more than the average fast-food job. He cares about his people and really gives them an opportunity to grow professionally."
And it's clear that Joy, Checkers' 2013 Franchisee of the Year, takes pleasure in new, more efficient ways to operate his six restaurants in the Tampa area...

Feature Story:

Second Time Around: Husband-and-Wife Team Join Forces As Sport Clips Franchisees »

By Debbie Selinsky

Bobby and Lori Forrest came well-prepared for their second careers as multi-unit franchisees for Sport Clips. The couple grew up in Texas and met at Texas A&M University, where he graduated with a degree in engineering technology and she earned her master's in land economics and real estate.
As they approached 50 and decided to begin building their own business, they looked no further than the place where he gets his haircuts. "I was a customer and I liked the concept," he says. "We also liked their conservative approach of having franchisees continue to work their regular jobs until the shop was up and running. It took the pressure off the first couple of years while we were learning."
So after 27 years in sales and management with electronic components distributor, Bobby retired and joined forces with Lori, a commercial real estate appraiser, to buy two corporate Sport Clips salons and open a third...

Feature Story:

Franchise Development: Larry Lee Grows His McAlister's Restaurants From Texas Into New Mexico »

Multi-Unit Franchisee

Larry Lee knows a great location when he sees one. After all, he was in real estate and shopping center development before he became a franchisee.
"Great locations will offset everything else," says the Texan, who has 16 McAlister's deli locations open, with plans to add two dozen more by 2015 as he expands beyond his base in Texas and New Mexico. Lee first ate in a McAlister's at one of his San Antonio shopping centers. "No matter how great your marketing is, you can't market your way out of a bad location," he says.
Lee says his learning curve as he entered franchising was relatively easy. "Franchising was a little new, but I knew about the real estate, of course, and the financing requirements. Dealing with a franchisor was a little different but that's gone well, too," he says...

Feature Story:

Man Of Many Hats: Former NFL Pro Thrives With Lots Of Balls In The Air »

By Debbie Selinsky

When you look at the life and career of multi-unit franchisee Don Davey, you'll notice a pattern. From professional football (he was an NFL defensive tackle for 10 years) to his 20-unit ownership of Firehouse Subs franchises to the six Ironman competitions he's completed, everything requires discipline, tenacity, focus, and a competitive nature.
Sound tough? Not to Davey, who was named the 2013 IFA's Franchisee of the Year. In fact, he eats it up. "As an entrepreneur, I love being completely responsible for both our successes and our failures. It's stressful, but extremely rewarding," he says.
"Some people look at my life as hectic and chaotic," says Davey, who earned bachelor and master's degrees in mechanical engineering at the University of Wisconsin-Madison...

Feature Story:

Flight Path: Air Force Couple Splits Time Between Flying And Operating Mosquito Joe Franchise »

Multi-Unit Franchisee

Jeff Deiters, 50, is a Chicago-native who has been flying planes for as long as he can remember and spends a bulk of his time up in the sky. He and his wife, Annette, met at the Air Force Academy in Colorado Springs, CO, and are both veterans. After 22 years of flying for the United States Air Force out of Andrews Air Force base in Maryland - including flying Air Force One and many senator and cabinet members - Jeff is now a corporate pilot, flying for brands such as Under Armour and Choice Hotels. Annette flies Boeing 767s internationally out of Washington-Dulles airport for United Airlines.
While the couple still flies extensively, they wanted to fill their time on the ground with a supplemental business opportunity and started exploring new ventures for ownership...

Feature Story:

Brand Builder: Big Expansion Plans Ahead For Multi-State Operator »

By Debbie Selinsky

Larry Lee had a built-in advantage when he leveraged his career in real estate and shopping center development to include franchising.
"Great locations will offset everything else," says the Texan, who has 16 McAlister's deli locations open, with plans to add two dozen more by 2015 as he expands beyond his base in Texas and New Mexico. Lee first ate in a McAlister's at one of his San Antonio shopping centers. "No matter how great your marketing is, you can't market your way out of a bad location," he says.
Lee says his learning curve as he entered franchising was relatively easy. "Franchising was a little new, but I knew about the real estate, of course, and the financing requirements. Dealing with a franchisor was a little different but that's gone well, too," he says...

Feature Story:

Cleaning Up: Joe Weiss Craves And Finds New Challenge In Chem-Dry Franchise »

Multi-Unit Franchisee

Joe Weiss is another one of those successful people who got started in the corporate world and did well. But there was something different he was seeking. So he began exploring opportunities in franchising and after 5 years working in the corporate arena for Verizon Wireless, he took the plunge and bought his first Chem-Dry franchise. That was in 2005. He now has 11 territories in Michigan where he's excelling in business and enjoying life with his wife and two children.


Name: Joe Weiss
Title: Owner
Company: Chem-Dry of Washtenaw, Chem-Dry of Livingston, and Chem-Dry of Northwest Wayne County
No. of units by brand: 11
Age: 40 years old
Family: Married to Elizabeth Weiss with two children, 7 and 4...

Feature Story:

Del Taco Man: Franchisee, Franchisor, Family Man, Innovator »

By Debbie Selinsky

If Del Taco were a sports team, Paul Hitzelberger would not only be its MVP, he'd also be the GM and coach. For the past three decades, he's been on both sides of the business, as franchisor and franchisee, playing a leading role in helping the brand grow to more than 540 restaurants in 17 states.
After serving 15 years as chief marketing officer for Del Taco, he retired, but it didn't stick. In 2001, the Chicago-born entrepreneur started a new career as a franchisee, buying eight Del Taco locations in Utah. "The only partner I have now is my wife," he says, adding that he has an "outstanding" relationship with Del Taco and loves the product.
A former senior officer with General Mills and franchisor at Coast to Coast stores, Hitzelberger has earned franchisee accolades over the years, regularly posting the highest average volume within the Del Taco system...

Feature Story:

Against The Odds: ServiceMaster Franchisee Sets Records And Sails To Success »

Multi-Unit Franchisee

Dan Fry entered the world of franchising knowing very little about the business. He was warned of the odds of succeeding in a new business but he didn't let that stop him or hold him back in anyway. He excelled first as a ServiceMaster franchisee and became one of the brand's top 200 franchisees after only one year in business. He's maintained that growth rate over the last 12 years and has earned numerous franchise growth and excellence awards. His newest business venture is as a Furniture Medic franchisee and he's excelling again. He has already set a record for the highest first year revenue of any new franchisee and been recognized with the brand's Rookie of the Year Award.


Name: Dan Fry
Title: Owner/Partner
Company: ServiceMaster Advanced Restorations, LP
(Also: Furniture Medic by Wood Restore, LLC)
Location/Territory: Dallas/Fort Worth
No...



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