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Bain & Company asked leaders of 362 companies if they felt their companies delivered superior customer service. Eighty percent believed that the service they provided was indeed superior.
  • John DiJulius
  • 863
Relationships, lending, operations, and leadership are the key performance indicators that are essential to the success of your operation.
  • Kendall Rawls
  • 1,133
Multi-unit and multi-brand operators continue to grow in both numbers and size--and so does attendance at the Multi-Unit Franchising Conference.
  • Eddy Goldberg
  • 1,590
Aaron's Buys Back Stores From Its Largest Franchisee In $140 Million Cash Transaction.
  • Multi-Unit Franchisee
  • 1,993
Remodeling Is An Investment That Can Generate More Traffic and Increased Sales Say Multi-Unit Franchisees.
  • Multi-Unit Franchisee
  • 1,288
Leaders love to talk about revenue streams by showing graphs and charts with the breakdown of sales categories. It is important to know the percentage of sales generated by products or services and to monitor trends, especially the growth and decline of your business revenue.
  • John DiJulius
  • 4,785
New Study by Technomic Reveals the Latest Trends and Data Outlining Consumers’ Shifting Behaviors and Attitudes Toward Burgers.
  • Multi-Unit Franchisee
  • 1,288
Qdoba franchisees are banding together to protect the $250 million they have invested in the Mexican food brand by forming the Qdoba Franchisee Association.
  • Multi-Unit Franchisee
  • 2,107
So you want to build your business by adding another brand? Maybe two? While the ROI must make sense, seasoned multi-brand franchisees say the key to franchise happiness begins with finding the right fit, from values and culture to matching personal and financial goals with the brand’s.
  • Helen Bond
  • 1,898
Franchisees and investors say the economy is trending up and that regulatory relief and tax reform could provide further benefit for business operators.
  • Multi-Unit Franchisee
  • 2,035
Franchising has proven to be a successful business model across a wide spectrum of industries using multi-unit retail distribution.
  • Dean Zuccarello and Dan Collins
  • 2,009
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Report finds franchise brands disclosing financial information more than ever, providing greater transparency and greater access to capital from lenders.
  • Multi-Unit Franchisee
  • 2,309
Will 2018 be a year for optimism, pessimism, or anxiety? Every year has its opportunities and challenges.
  • Darrell Johnson
  • 2,134
Study Finds Millennials Give High Marks To Brands Like Five Guys, The Cheesecake Factory, Ben & Jerry's, and Starbucks.
  • Multi-Unit Franchisee
  • 3,192
Multi-Unit Franchisee Mark Molina Acquires His Fourth Orangetheory Fitness Studio In Connecticut. The Award-Winning Franchisee Is Helping The Brand Double the State's Studio Count This Year.
  • Multi-Unit Franchisee
  • 2,770
Famous Dave's of America Ramps Up Refranchising With New Strategy To Sell All 33 Company-Owned Locations in the Next 2 Years.
  • Multi-Unit Franchisee
  • 2,581
Creating a Leadership Style and Legacy That Encourages and Empowers Employees and Leads Your Business to a Brighter Future.
  • Kendall Rawls
  • 2,329
After 25 years in the restaurant business, Mike Richey knows that an offer of a dollar more per hour from a competitor can be too much for an employee to refuse.
  • Sara Wykes
  • 2,531
Bloomin' Brands' largest franchisee, Cerca Trova, expands with refranchising acquisition of 45 Outback Steakhouse locations out west.
  • Multi-Unit Franchisee
  • 2,781
New consumer survey finds decline in consumers dining out and highlights restaurant industry challenges and opportunities in technology, delivery and labor costs, and growth.
  • Multi-Unit Franchisee
  • 2,213
One of the economic truths for the U.S. economy is that we have recessions, and the next one is coming. Maybe not in the next month or even the next year, but it is coming.
  • By Darrell Johnson
  • 10,172
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Open a Lightbridge Academy Franchise
Lightbridge Academy has a way of making parents and children feel like they’re special. Here, they are surrounded by a Circle of Care that’s more than a philosophy.
Cousins Subs is expanding through an ongoing rebranding and growth initiative. The company has just announced three new multi-unit deals in Wisconsin and Illinois.
  • Multi-Unit Franchisee
  • 11,013
A new Franchise Business Review franchisee satisfaction report highlights what today's typical multi-unit franchisee looks like.
  • Multi-Unit Franchisee
  • 12,110
"If you always do what you've always done..." You know the ending to this old saw, and when it comes to your company's financial results it is absolutely true.
  • By Rod Bristol
  • 12,748
Consolidation arguably has been one of the largest and most important trends in the franchise sector in the past few years, and it's not hard to see why.
  • By Dean Zuccarello
  • 21,229
La Madeleine Turning to Refranchising and Looking for Multi-Unit Operators to Spur Rapid Growth in an Effort to Double the Brand's Size in 5 Years.
  • Multi-Unit Franchisee
  • 23,593
Marco's Pizza Teams Up With Multi-Unit Franchisee and Area Representative To Ramp Up the Brand's Growth in Montana.
  • Multi-Unit Franchisee
  • 24,007
We often hear about the wage gap. But one emerging reality from the trend of the flexible economy is a tax classification gap.
  • By Jocelyn Mangan
  • 26,408
Control and project a positive image in the communities where you operate franchise locations. Generating respect can make you a "local hero" and boost your business.
  • By Dan Schneider
  • 29,187
Senator files regulatory reform bills in an effort to counter numerous regulations that burden franchisees and other small business operators.
  • Multi-Unit Franchisee
  • 26,857
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