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People

Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

Mark H. Friedman has 25 years of management consultant experience crafting high-end, multi-million-dollar turnaround strategies for large companies.
  • Helen Bond
  • 32,667
Married Couple Open Second Massage Heights Location with Additional Units Planned for the Next Two Years.
  • Multi-Unit Franchisee
  • 31,599
I've been fortunate over the years to consistently think about and work on the intersection of people's experiences and how technology can help make them better.
  • Jocelyn Mangan
  • 30,055
Start the New Year off by ensuring that you focus on all areas of the business including your leadership style and the example you are setting with your people.
  • Kendall Rawls
  • 26,276
Albert Tadevosyan was an MMA (Mixed Martial Arts) fighter with a professional fight record of 7 wins, 1 loss, and 1 draw.
  • Kerry Pipes
  • 22,189
Arby's Named One Of The 2017 Best Workplaces For Diversity By Great Place to Work and Fortune.
  • Multi-Unit Franchisee
  • 15,897
Kevin Kelly, a decorated fighter pilot, credits his 25 years of active duty for his strategic focus on the big picture in his multi-unit franchise business.
  • Helen Bond
  • 5,935
It takes commitment, self-discipline, and a positive mindset to build a healthy and productive family business.
  • Loyd H. Rawls
  • 4,776
Consider these four fundamental questions when looking for a trustworthy business partner and you can achieve peace of mind and build a sound business.
  • Marc Collopy
  • 2,512
In a world characterized by devastating and tragic events, multi-unit franchisees should look for ways to be lasting and positive influences throughout communities.
  • Kendall Rawls
  • 1,721
Not only is Ben & Jerry's franchisee Karen Morse a veteran of serving up the brand's mantra of peace, love, and ice cream, she strives to scoop it forward.
  • Helen Bond
  • 2,024
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Open a IceBorn Water and Ice Vending Franchise
IceBorn was developed to be the premier consumer water and ice vending brand.
John Ponczoch believes there is always a way to make someone's day. Ponczoch, senior vice president of food operations and marketing for TravelCenters of America (TA-Petro) since 2010.
  • Helen Bond
  • 2,576
Wages are important to employees, but so are schedule flexibility and development opportunities. Use these motivators to drive culture, improve retention, and be more competitive.
  • Mike Zorn
  • 4,079
This issue’s six profiles of multi-unit franchisees include immigrants from three different countries (India, Pakistan, and Armenia), all living the American Dream in their own way.
  • Eddy Goldberg
  • 3,582
Larry Lavigne has learned a few things about being successful in franchising during the past 25 years. He operates Tropical Smoothie Café and Jet's Pizza locations in his home state of Tennessee.
  • Multi-Unit Franchisee
  • 4,127
If there is a way to see or hear the Sport Clips name, Johnny Weber will make it happen. Weber, the brand's largest franchisee with 56 stores, and recipient of the 2017 MVP Single Brand Leadership Award, is all about spreading the word on the brand--all day, every day, in every way.
  • Helen Bond
  • 3,563
Two Multi-Brand Franchisees Bringing 25 More Arby's Locations to the Chicago area.
  • Multi-Unit Franchisee
  • 3,538
KBP Foods Snaps Up Another 78 KFC Restaurants and Now Tops 500 Locations in 20 States.
  • Multi-Unit Franchisee
  • 3,410
John Ponczoch believes there is always a way to make someone's day.
  • Helen Bond
  • 2,776
Wendy's Hall of Fame franchisee Eddie Rodriguez is all about mega growth--one restaurant at a time.
  • Helen Bond
  • 2,009
Multi-Unit Chicken Salad Chick Franchisee Adding Another Location To His Portfolio In Louisiana With Store Opening This Week.
  • Multi-Unit Franchisee
  • 1,602
SPONSORED
Open a Fantastic Sams Franchise
Fantastic Sams® is one of the most recognized brands in the hair care industry with nearly 1,200 full-service salons in North America and 40 years...
With new regulatory and legal hurdles, a newly confirmed Labor Secretary under a new administration, and revolutionary consumer technology developments popping up everywhere, all signs point to the continued disruption of the hourly workforce
  • Jocelyn Mangan
  • 1,409
Great company culture leads to great customer service, which then leads to happy customers.
  • Marc Collopy
  • 3,866
What's necessary to lead a family business out of the current generation and through the next generation successfully.
  • Dan Iosue
  • 1,514
When Bret Stewart was growing up, he dreamed of being a doctor so he could help people. Life may have led him down a different path, but his desire to positively influence the lives of those around him is realized every day.
  • Helen Bond
  • 1,709
Dickey's Barbecue Pit multi-unit operator opens location at Arrowhead Stadium in Kansas City.
  • Multi-Unit Franchisee
  • 1,744
Multi-Unit Operator Takes Over Atlanta La Madeleine Locations as Part of Brand’s Refranchising Program and Plans to Open 15 More Units In Atlanta and North Carolina.
  • Multi-Unit Franchisee
  • 1,918
Todd and Audra Fetter, winners of the 2017 MVP Influencer Award for a Husband & Wife Team, have always had a team approach to marriage, but the decision to become hands-on franchisees has changed the playing field for communicating as a couple.
  • Helen Bond
  • 3,169
Relationships With Franchisors, Customers, And The Community Are One Of The Most Important Aspects Of Success And Critical To Driving Long-Term Value.
  • Kendall Rawls
  • 3,663
When it comes to making his mark and doing good, Brendon Ayanbadejo, recipient of this year's Pro Athlete Influencer MVP Award, wants you to know he is just getting started.
  • Helen Bond
  • 5,091
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