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Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

Bain & Company asked leaders of 362 companies if they felt their companies delivered superior customer service. Eighty percent believed that the service they provided was indeed superior.
  • John DiJulius
  • 457
Anand D. (Andy) Patel is the recipient of the 2017 American Dream MVP Award for achieving remarkable success in the U.S. with multiple brands.
  • Helen Bond
  • 1,604
North Carolina-based franchise group acquire 64 Sonic locations in Alabama, Tennessee, Virginia, and Georgia.
  • Multi-Unit Franchisee
  • 6,188
Multi-unit and multi-brand operators continue to grow in both numbers and size--and so does attendance at the Multi-Unit Franchising Conference.
  • Eddy Goldberg
  • 1,483
Three successful multi-unit franchisees talk about how they spot, measure, and retain great employees.
  • Multi-Unit Franchisee
  • 1,492
Contracts between parties have existed for centuries. Before contracts - there were agreements, or what we also call, covenants.
  • Doug Howe
  • 1,410
Chelsea Segura signed her first franchise agreement with The Little Gym two months before she graduated from Louisiana State University with a degree in kinesiology.
  • Debbie Selinsky
  • 4,171
George Tinsley has been a part of Kentucky Fried Chicken/KFC for more than three decades, so long that he had the opportunity to work alongside the brand's now-legendary founder, Harland "Colonel" Sanders, for three years.
  • Kerry Pipes
  • 1,952
How "soft skills" relate to "real" leadership skills and the personal leadership development of successors and teams that ensure business growth into future generations.
  • Doug Howe
  • 2,380
Multi-Unit Franchisee magazine honored franchisee excellence at the annual Most Valuable Performer (MVP) Awards ceremony at this year's Multi-Unit Franchising Conference, April 23–26 at Caesars Palace in Las Vegas.
  • Multi-Unit Franchisee
  • 2,394
How a coaching approach with your employees can work to eliminate the negative and draining emotions of accountability.
  • Kendall Rawls
  • 2,100
SPONSORED
Open a AAMCO Transmissions and Total Car Care Franchise
AAMCO franchisees benefit from joining a brand that has been in business for over 50 years. Our iconic, Double A, Beep Beep, M-C-O mnemonic brings instant recognition & trust from the American consumer.
Bob Middleton heard or read something years ago that stuck with him: Wealth is built by focusing on one thing and doing it well; wealth is preserved by diversifying.
  • Debbie Selinsky
  • 3,472
Veteran Denny's multi-unit franchisee Glenn Beattie learned early in his franchise career to keep his eye on the prize: the paying customer.
  • Helen Bond
  • 5,371
Creating a Leadership Style and Legacy That Encourages and Empowers Employees and Leads Your Business to a Brighter Future.
  • Kendall Rawls
  • 2,311
After 25 years in the restaurant business, Mike Richey knows that an offer of a dollar more per hour from a competitor can be too much for an employee to refuse.
  • Sara Wykes
  • 2,519
Matt Rusconi, who recently added a hot new tech franchise to his two restaurant brands, has a refreshing attitude toward work: he loves it.
  • Debbie Selinsky
  • 3,868
Franchising is a tough business. There's competition, overhead, rising costs, changing consumer tastes, social media, and now legislative and regulatory threats to deal with--while you're busy hiring and training employees, updating your menu, remodeling your stores, and dealing with insurance, taxes, and suppliers.
  • By Kerry Pipes & Eddy Goldberg
  • 2,854
When multi-unit franchisee Rahul Marwah opened New York City's first-ever Denny's on the bottom floor of a high-end condo building in August 2014, the diner made headlines for its swanky décor, craft cocktails, and a $300 Grand "Cru" Slam breakfast for two, paired with a pricey bottle of Dom Perignon.
  • By Helen Bond
  • 2,821
Treating people with dignity and respect produces a "dependability" attitude among employees who commit to meeting your expectations and going above and beyond to avoid disappointing you. It's is the difference between ineffective and effective leadership.
  • By Dan Schneider
  • 2,120
Cousins Subs is expanding through an ongoing rebranding and growth initiative. The company has just announced three new multi-unit deals in Wisconsin and Illinois.
  • Multi-Unit Franchisee
  • 10,997
2017's Most Valuable Performer (MVP) Award winners to be feted at the annual Multi-Unit Franchising Conference, April 23-26 in Las Vegas.
  • By Franchise Update Media
  • 23,273
SPONSORED
Open a Chronic Tacos Franchise
Chronic Tacos is a California inspired authentic Mexican grill that celebrates the individuality of our customers. We have developed restaurants that are warm and inviting with a style that reflects our uniqueness.
Husband and wife area developers for Tropical Smoothie Café in Michigan and Ohio are now on the grow in Colorado. They already have 58 locations in their markets and 39 more cafes in development.
  • Multi-Unit Franchisee
  • 26,067
Veronica Jordan was determined to trade in her 9-to-5 desk job for something more creative and profitable. In 2012, after searching for 3 years, she came across a Facebook ad that inspired her to unleash her inner entrepreneur.
  • By Danielle Buenrostro
  • 25,188
I have had the good fortune to experience and witness many professionals who truly know how to serve. However, one person in particular consistently blows me away by how he builds rapport instantly with strangers and learns so much about them in only a short conversation.
  • By John (and Bo) DiJulius
  • 26,269
Harry Rose, founder and chairman of The Rose Group, is a winner. In 2016, for the second year in a row, Applebee's named Rose its Franchisee of the Year.
  • By Danielle Buenrostro
  • 27,706
We often hear about the wage gap. But one emerging reality from the trend of the flexible economy is a tax classification gap.
  • By Jocelyn Mangan
  • 26,402
Eddie Rodriguez, one of the 10 largest Wendy's franchisees, says he has never worked a day in his life. After 43 years in franchising, Rodriguez continues his relentless dedication to growing a brand he believes in--and in expanding it beyond his company's 179 Wendy's locations in Florida, New Mexico, and Texas.
  • By Danielle Buenrostro
  • 29,998
Al Bhakta is proof that friends can be successful in business together. As managing director of the Dallas-based Chalak Mitra Group of Companies, Bhakta is one of seven longtime friends who have made wise business decisions together through the years.
  • By Danielle Buenrostro
  • 33,066
K'Zell "Zelly" Wesson took his pro basketball career global more than 17 years ago. He currently plays in Turkey as a forward for Afyonkarahisar Belediyespor, a team in the Turkish Basketball League. But the 6-foot-7-inch Wesson is also making sure he's got game as he nears the end of his playing days--by investing in and growing a chain of Workout Anytime fitness gyms in the USA.
  • By Kerry Pipes
  • 33,827
CFA Day Forum will feature pro-business Congresswoman Virginia Foxx as keynote speaker. The event will also offer franchisees the opportunity to walk the halls of Congress and meet with representatives.
  • Multi-Unit Franchisee
  • 30,802
Golden Corral
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