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Best Practices

Bain & Company asked leaders of 362 companies if they felt their companies delivered superior customer service. Eighty percent believed that the service they provided was indeed superior.
  • John DiJulius
  • 112
Relationships, lending, operations, and leadership are the key performance indicators that are essential to the success of your operation.
  • Kendall Rawls
  • 1,041
Multi-unit and multi-brand operators continue to grow in both numbers and size--and so does attendance at the Multi-Unit Franchising Conference.
  • Eddy Goldberg
  • 1,433
Aaron's Buys Back Stores From Its Largest Franchisee In $140 Million Cash Transaction.
  • Multi-Unit Franchisee
  • 1,885
Remodeling Is An Investment That Can Generate More Traffic and Increased Sales Say Multi-Unit Franchisees.
  • Multi-Unit Franchisee
  • 1,196
Leaders love to talk about revenue streams by showing graphs and charts with the breakdown of sales categories. It is important to know the percentage of sales generated by products or services and to monitor trends, especially the growth and decline of your business revenue.
  • John DiJulius
  • 4,727
Three successful multi-unit franchisees talk about how they spot, measure, and retain great employees.
  • Multi-Unit Franchisee
  • 1,481
NRD Capital Management Closes its Second Fund. The New $100 Million Fund Will Invest in Restaurant Concepts as Well as New and Emerging Markets Like Healthcare Franchising.
  • Multi-Unit Franchisee
  • 1,611
Qdoba franchisees are banding together to protect the $250 million they have invested in the Mexican food brand by forming the Qdoba Franchisee Association.
  • Multi-Unit Franchisee
  • 2,080
We've all had this experience: We see a store or restaurant we'd hoped to visit, but before we commit to going into the building, we're struck by an uneasy feeling.
  • Marc Collopy
  • 2,132
So you want to build your business by adding another brand? Maybe two? While the ROI must make sense, seasoned multi-brand franchisees say the key to franchise happiness begins with finding the right fit, from values and culture to matching personal and financial goals with the brand’s.
  • Helen Bond
  • 1,880
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Open a Lice Clinics of America Franchise
Parents are desperate for a fast and effective solution. Until now, the only options were pesticide-based products that require hours upon hours of tedious combing, along-side with cleaning and re-cleaning of their environment, sometimes for...
Irish Beef, Inc., buys 8 Arby's Restaurants and Signs a Development Agreement to Open 4 More Restaurants in the Tucson Market in the Next 3 Years.
  • Multi-Unit Franchisee
  • 1,948
10 Ways To Solve the Puzzle of Building Enterprise Value and Long-term Sustainable Success for Your Business.
  • Doug Howe
  • 1,754
Buffalo Wild Wings' largest franchisee opens newest location in Florida and now operates 65 restaurants across five states.
  • Multi-Unit Franchisee
  • 1,412
Franchising has proven to be a successful business model across a wide spectrum of industries using multi-unit retail distribution.
  • Dean Zuccarello and Dan Collins
  • 1,967
GPS Hospitality To Acquire 11 More Popeyes Louisiana Kitchen Restaurants in Georgia. The Burger King and Popeyes Franchisee Is Nearing 400 Locations.
  • Multi-Unit Franchisee
  • 2,865
Report finds franchise brands disclosing financial information more than ever, providing greater transparency and greater access to capital from lenders.
  • Multi-Unit Franchisee
  • 2,256
Will 2018 be a year for optimism, pessimism, or anxiety? Every year has its opportunities and challenges.
  • Darrell Johnson
  • 2,085
Study Finds Millennials Give High Marks To Brands Like Five Guys, The Cheesecake Factory, Ben & Jerry's, and Starbucks.
  • Multi-Unit Franchisee
  • 3,144
Famous Dave's of America Ramps Up Refranchising With New Strategy To Sell All 33 Company-Owned Locations in the Next 2 Years.
  • Multi-Unit Franchisee
  • 2,566
Creating a Leadership Style and Legacy That Encourages and Empowers Employees and Leads Your Business to a Brighter Future.
  • Kendall Rawls
  • 2,307
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Open a FASTSIGNS Franchise
Signage has never been more important. Right now, businesses are looking for new and better ways to compete.
After 25 years in the restaurant business, Mike Richey knows that an offer of a dollar more per hour from a competitor can be too much for an employee to refuse.
  • Sara Wykes
  • 2,511
Bloomin' Brands' largest franchisee, Cerca Trova, expands with refranchising acquisition of 45 Outback Steakhouse locations out west.
  • Multi-Unit Franchisee
  • 2,761
Treating people with dignity and respect produces a "dependability" attitude among employees who commit to meeting your expectations and going above and beyond to avoid disappointing you. It's is the difference between ineffective and effective leadership.
  • By Dan Schneider
  • 2,108
New consumer survey finds decline in consumers dining out and highlights restaurant industry challenges and opportunities in technology, delivery and labor costs, and growth.
  • Multi-Unit Franchisee
  • 2,196
Multi-unit franchisee brings new Taco John's location to Virginia, expanding his company to include 7 locations throughout 5 states.
  • Multi-Unit Franchisee
  • 1,993
"If you always do what you've always done..." You know the ending to this old saw, and when it comes to your company's financial results it is absolutely true.
  • By Rod Bristol
  • 12,725
I have had the good fortune to experience and witness many professionals who truly know how to serve. However, one person in particular consistently blows me away by how he builds rapport instantly with strangers and learns so much about them in only a short conversation.
  • By John (and Bo) DiJulius
  • 26,264
La Madeleine Turning to Refranchising and Looking for Multi-Unit Operators to Spur Rapid Growth in an Effort to Double the Brand's Size in 5 Years.
  • Multi-Unit Franchisee
  • 23,580
Marco's Pizza Teams Up With Multi-Unit Franchisee and Area Representative To Ramp Up the Brand's Growth in Montana.
  • Multi-Unit Franchisee
  • 23,998
Golden Corral
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