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Best Practices

If you are willing to invest your time and capital in the proper areas, the challenges are reduced, risks minimized, and growth and the sustainability of your business can be greatly enhanced.
  • By Kendall Rawls
  • 20,073    9
Social media review sites such as Yelp can provide challenges and opportunities for savvy multi-unit operators to take their business reviews and online image into their own hands.
  • By Jenna Oltersdorf
  • 16,701    48
Recently, I had the pleasure of working with Dave Ridley, who spent 27 years with Southwest Airlines as a senior executive in a variety of operational, commercial, and staffing roles.
  • By Jason Conrad
  • 18,284    11
New Technomic Study Finds That Consumers Blame Restaurants For Third-party Delivery Service Mistakes
  • Multi-Unit Franchisee
  • 15,390    14
Staying On Top Of Technology Is Key To Recruiting And Retaining Top Talent And Building An Organization That Lasts.
  • By Dan Schneider
  • 18,326    14
Time and speed of service are critical to the customer experience. Everyone in the organization has to understand how valuable time is to the customer.
  • By John DiJulius
  • 16,683    14
New Study Finds That Multi-Unit Franchisees Have More Satisfaction And Enjoy Operating Their Business More Than Single Unit Operators. And Because They Have More Invested, They Have Higher Expectations For Their Franchisor
  • Multi-Unit Franchisee
  • 18,457    37
Sibling Partnerships In Business Can Be Challenging And Even More Complicated When Trying To Draw Lines Between Personal And Business Relationships.
  • By Champ and Kendall Rawls
  • 17,478    8
New survey highlights how young consumers want food that is tasty and affordable, made with quality ingredients, and offered in a social environment.
  • Multi-Unit Franchisee
  • 11,885    9
Attracting customers in 2016 takes many forms--and platforms--sometimes all at the same time. Here are a few tactics franchise brands are using to drive customers into their stores, keep them there, and reward them.
  • By Eddy Goldberg
  • 972    7
Successful strategic business planning involves having the right ideas, the right people, the right plan, and the flexibility to adapt.
  • By Dan Schneider
  • 13,005    7
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Create long-term stability for your family business and lay the groundwork for future growth by defining a vision, providing opportunities, creating an exit plan, and using family governance policies, and other provisions to bring in the next generation
  • By Kendall Rawls
  • 13,118    11
Multi-unit franchisees working together with their brands, and on their own at the local level, can rely on certain tools and strategies to help build their success.
  • By Alex Vaccaro
  • 13,292    42
How financing and site selection strategies play a significant role in multi-unit franchisee expansion.
  • By John T. Hewitt
  • 13,716    30
7 tips to increase your franchise sales, find the best candidates for your brand, and improve the performance of your sales team.
  • By Steve Olson
  • 1,830    22
A couple of years ago we worked with a really big search engine client to help them better understand and approach the franchise community.
  • By Darrell Johnson
  • 12,610    12
The difference between being a leader and being an exceptional leader is admitting shortcomings and weaknesses. Avoid these common mistakes, take steps to create new habits, and gain more respect and followers.
  • By Dan Schneider
  • 13,012    28
Do you know the seven drivers of gross margin? More important, do you know how to actually manage them in your business?
  • By Rod Bristol
  • 11,994    5
After an extended period of complacency, markets have whipsawed in 2016. Will this level of heightened volatility continue?
  • By Carol Schleif
  • 11,403    0
SMS can be a powerful tool for building the customer relationship. Targeted messages, exclusive deals, and helpful reminders via smartphone can all help improve customer satisfaction and create loyal fans.
  • Multi-Unit Franchisee
  • 13,465    30
How you can reassure your employees in light of the Department of Labor's new overtime rules.
  • By Dan Schneider
  • 11,967    18
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As I'm sure you've noticed in your dealings with Millennials, there can be significant differences between their attitudes and those of the Baby Boomers.
  • By Jason Conrad
  • 11,892    11
In the world of multi-unit franchisees, the big keep getting bigger. In our Multi-Brand 50 rankings, which we began publishing in 2008, the number of units operated by both the top 5 and top 10 franchisees has climbed steadily since 2010, following a post-recession drop-off when franchisees retreated from growth and instead focused on operational efficiency and selling or closing under-performing units.
  • By Eddy Goldberg
  • 10,342    15
Millennials Are Looking For Jobs They Like, And Maybe More Importantly, Jobs With A Purpose.
  • Multi-Unit Franchisee
  • 8,974    21
Franchisees of all sizes are increasingly discovering that business goes better with outside help. Many have found the key to bottom-line success is to focus on what they do best and find the right fit to outsource the rest.
  • By Helen Bond
  • 8,310    15
Whether It's Through Succession In A Family Business Or Taking Over An Existing Business, You Need To Know These Things In Order To Be An Effective And Successful Owner.'
  • By Champ Rawl
  • 6,527    15
Consolidation is perhaps the single most significant trend we have seen in the restaurant industry over the past decade. It is easy to understand why franchisees and investors have chosen this direction.
  • By Dean Zuccarello
  • 5,838    48
Department Of Labor Overtime Rule Ignores Concerns of Franchised Businesses and Will Also Effectively Demote Thousands of Working Americans.
  • Multi-Unit Franchisee
  • 9,261    57
I think the two most powerful words employees need to have permeating through their consciousness are "compassion" and "empathy." When you genuinely serve with compassion and empathy, your customer service is on a completely different level.
  • By John DiJulius
  • 24,337    35
Communication, commitment, recognition, and growth are requirements for helping turn employees into leaders, regardless of age and generational differences.
  • By Jeff Bannon
  • 8,426    16
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