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Best Practices

Engaging in the strategic planning process and developing covenants will help protect your multi-unit franchising organization, the future growth goals of the business, and your personal financial goals.
  • By Kendall Rawls
  • 23,884
Unit-level economics (ULE) is the latest fancy phrase for the fundamental concept of franchisee profitability. The old-school franchise concept of caring only about a monthly sales report and a royalty check and, if the franchisee was not profitable, reselling the territory in 18 months is dead.
  • By Rod Bristol
  • 17,638
Four existing franchise groups will bring 65 new Dunkin' Donuts Restaurants to the Dallas-Fort Worth Area, Including Several Multi-Brand Locations With Baskin-Robbins.
  • Multi-Unit Franchisee
  • 25,966
Rob Branca successfully operates 88 Dunkin' Donuts franchise locations. And that's just what he plans to continue doing long into the future. He says it's imperative that industry leaders stand up and fight for the rights of franchisees as they face a continuing barrage of government overreach and regulation.
  • Multi-Unit Franchisee
  • 16,937
For Wanda Sieber, what began as an ordinary phone call became a wake-up call. The person who answered the phone told Sieber that the owner of the business she'd called had died unexpectedly, adding "We don't even know if we're going to have jobs tomorrow."
  • By Helen Bond
  • 32,234
Pokémon GO, the hot new augmented reality (AR) game is not just another fad or trending game on the market—it is a cultural phenomenon.
  • By John DiJulius
  • 14,449
Addressing entitlement and the negative effects it can have on your business operation. How to take charge and set the tone of equality in your franchise business.
  • By Kendall Rawls
  • 27,218
We spoke with three brands, Buffalo Wings & Ring, Moe's Southwest Grill, and Meineke Car Care Centers to see how they are using social media and digital technology for customer engagement and as a local marketing tool for their franchisees.
  • By Eddy Goldberg
  • 16,538
Are your real estate commission dollars working as hard as you are? You can put your commission dollars to work by aligning your interests with those of your real estate broker. Take control of the commission process and base compensation on results.
  • By Randy Airst and Susan Airst
  • 29,434
Choosing the best social media platform or channel to reach your target audience can be challenging, as both the technologies and your customers continue to evolve.
  • By Tammy Cancela
  • 24,084
Private equity can provide a great growth or exit strategy for your franchise operation, but it is critical to consider and understand the rules of engagement. Make sure you know how to form the appropriate partnership with respect to your goals, and understand what you get and what you give up.
  • By Champ Rawls
  • 15,292
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Is your franchise development presentation full of holes? Jim Bender, who reviews them for a living, challenges you to "read it like you bought it."
  • By Jim Bender
  • 1,059
In nearly 30 years since founding The Cypress Group, I have encountered a multitude of client types on both the buy and sell sides. While the unique circumstances of each deal can vary significantly, a number of common threads can make or break a divestiture or acquisition.
  • By Dean Zuccarello
  • 13,720
Technology can reduce operating costs, streamline operations, build customer loyalty, enhance quality, and create more personalized experiences for customers.
  • By Rick Thompson
  • 31,338
If you are looking to recruit and retain employees with strong values it is important to develop and shape programs to properly recruit on the front end, and build in programs to motivate and retain them on the back end.
  • By Kendall Rawls
  • 29,796
Las Vegas, home of the high rollers, once again played host to the annual Multi-Unit Franchising Conference this spring at Caesars Palace.
  • By Kerry Pipes & Eddy Goldberg
  • 31,694
Does it bother you when customers walk into your stores with no intention of buying anything? John DiJulius strongly suggests adjusting your attitude.
  • By John DiJulius
  • 912
Investing in your people builds a strong foundation and helps sustain future growth of your business. It can also help you identify and motivate highly qualified team members who could be the key to your future succession.
  • By Kendall Rawls
  • 24,185
Congress brings small business relief by passing legislation to delay DOL overtime regulations for 6 months. America's 730,000-plus franchise establishments employing nearly 7.6 million workers now have until June 1, 2017 before implantation of overtime rule. 
  • Multi-Unit Franchisee
  • 10,418
Technology can offer multi-unit franchisees many cost-saving and streamlining opportunities but best practices must be weighed against each franchisee's needs and specific business challenges.
  • By Rick Thompson
  • 23,220
Since the turn of the century, I would highlight three fundamental trends within the franchise business model. The first is adaptability, which has a wonderful positive attribute but a dark side as well.
  • By Darrell Johnson
  • 22,143
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Open a Roy Rogers Family Restaurants Franchise
There is no single factor that accounts for the powerful appeal of the Roy Rogers concept.
What to look for in a business lender, and why it's important to find the best lender and not just the best rate.
  • Multi-Unit Franchisee
  • 17,788
If you are willing to invest your time and capital in the proper areas, the challenges are reduced, risks minimized, and growth and the sustainability of your business can be greatly enhanced.
  • By Kendall Rawls
  • 20,421
Social media review sites such as Yelp can provide challenges and opportunities for savvy multi-unit operators to take their business reviews and online image into their own hands.
  • By Jenna Oltersdorf
  • 17,080
Recently, I had the pleasure of working with Dave Ridley, who spent 27 years with Southwest Airlines as a senior executive in a variety of operational, commercial, and staffing roles.
  • By Jason Conrad
  • 18,517
New Technomic Study Finds That Consumers Blame Restaurants For Third-party Delivery Service Mistakes
  • Multi-Unit Franchisee
  • 15,608
Staying On Top Of Technology Is Key To Recruiting And Retaining Top Talent And Building An Organization That Lasts.
  • By Dan Schneider
  • 18,576
Time and speed of service are critical to the customer experience. Everyone in the organization has to understand how valuable time is to the customer.
  • By John DiJulius
  • 16,912
New Study Finds That Multi-Unit Franchisees Have More Satisfaction And Enjoy Operating Their Business More Than Single Unit Operators. And Because They Have More Invested, They Have Higher Expectations For Their Franchisor
  • Multi-Unit Franchisee
  • 18,704
Sibling Partnerships In Business Can Be Challenging And Even More Complicated When Trying To Draw Lines Between Personal And Business Relationships.
  • By Champ and Kendall Rawls
  • 17,817
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