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Best Practices

New survey highlights how young consumers want food that is tasty and affordable, made with quality ingredients, and offered in a social environment.
  • Multi-Unit Franchisee
  • 12,171
Attracting customers in 2016 takes many forms--and platforms--sometimes all at the same time. Here are a few tactics franchise brands are using to drive customers into their stores, keep them there, and reward them.
  • By Eddy Goldberg
  • 1,313
Successful strategic business planning involves having the right ideas, the right people, the right plan, and the flexibility to adapt.
  • By Dan Schneider
  • 13,306
Create long-term stability for your family business and lay the groundwork for future growth by defining a vision, providing opportunities, creating an exit plan, and using family governance policies, and other provisions to bring in the next generation
  • By Kendall Rawls
  • 13,496
Multi-unit franchisees working together with their brands, and on their own at the local level, can rely on certain tools and strategies to help build their success.
  • By Alex Vaccaro
  • 13,684
How financing and site selection strategies play a significant role in multi-unit franchisee expansion.
  • By John T. Hewitt
  • 14,349
7 tips to increase your franchise sales, find the best candidates for your brand, and improve the performance of your sales team.
  • By Steve Olson
  • 2,044
A couple of years ago we worked with a really big search engine client to help them better understand and approach the franchise community.
  • By Darrell Johnson
  • 12,872
The difference between being a leader and being an exceptional leader is admitting shortcomings and weaknesses. Avoid these common mistakes, take steps to create new habits, and gain more respect and followers.
  • By Dan Schneider
  • 13,589
Do you know the seven drivers of gross margin? More important, do you know how to actually manage them in your business?
  • By Rod Bristol
  • 12,405
After an extended period of complacency, markets have whipsawed in 2016. Will this level of heightened volatility continue?
  • By Carol Schleif
  • 11,565
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SMS can be a powerful tool for building the customer relationship. Targeted messages, exclusive deals, and helpful reminders via smartphone can all help improve customer satisfaction and create loyal fans.
  • Multi-Unit Franchisee
  • 13,863
How you can reassure your employees in light of the Department of Labor's new overtime rules.
  • By Dan Schneider
  • 12,221
As I'm sure you've noticed in your dealings with Millennials, there can be significant differences between their attitudes and those of the Baby Boomers.
  • By Jason Conrad
  • 12,161
In the world of multi-unit franchisees, the big keep getting bigger. In our Multi-Brand 50 rankings, which we began publishing in 2008, the number of units operated by both the top 5 and top 10 franchisees has climbed steadily since 2010, following a post-recession drop-off when franchisees retreated from growth and instead focused on operational efficiency and selling or closing under-performing units.
  • By Eddy Goldberg
  • 10,652
Millennials Are Looking For Jobs They Like, And Maybe More Importantly, Jobs With A Purpose.
  • Multi-Unit Franchisee
  • 9,164
Franchisees of all sizes are increasingly discovering that business goes better with outside help. Many have found the key to bottom-line success is to focus on what they do best and find the right fit to outsource the rest.
  • By Helen Bond
  • 8,570
Whether It's Through Succession In A Family Business Or Taking Over An Existing Business, You Need To Know These Things In Order To Be An Effective And Successful Owner.'
  • By Champ Rawl
  • 6,804
Consolidation is perhaps the single most significant trend we have seen in the restaurant industry over the past decade. It is easy to understand why franchisees and investors have chosen this direction.
  • By Dean Zuccarello
  • 6,044
Department Of Labor Overtime Rule Ignores Concerns of Franchised Businesses and Will Also Effectively Demote Thousands of Working Americans.
  • Multi-Unit Franchisee
  • 9,437
I think the two most powerful words employees need to have permeating through their consciousness are "compassion" and "empathy." When you genuinely serve with compassion and empathy, your customer service is on a completely different level.
  • By John DiJulius
  • 25,074
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Communication, commitment, recognition, and growth are requirements for helping turn employees into leaders, regardless of age and generational differences.
  • By Jeff Bannon
  • 8,732
Top 500 Chain Restaurant Report Points to Limited-Service Segment as Big Winner While Quick-Service Giants Show Improved Performanc
  • Multi-Unit Franchisee
  • 14,908
As the Pizza Category Grows, Demand is Increasing for Unique and Better-For-You Varieties.
  • Multi-Unit Franchisee
  • 12,804
Franchising is evolving much faster than most brands can respond. But franchisees that master team, tools, and transparency will be able to adapt, build customer loyalty, and outgrow the competition.
  • By Chris Taylor
  • 11,671
Building a sustainable multi-generational franchise business means knowing and understanding what is important to all generations of employees who will help you meet your goals and succeed.
  • By Dan Schneider
  • 11,000
The usual reason for forming an independent franchisee association is to address problems with the franchisor or other conflicts within the system.
  • By Eddy Goldberg
  • 7,942
Indiana Moves Forward With Its Own Bill To Provide Definition of An Employee and In Effort to Fight Back Against Federal Government.
  • Multi-Unit Franchisee
  • 6,751
Iraq Vet Business Owner Testifies Before House Small Business Subcommittee Of Risk Due To Overreach Of NLRB.
  • 5,327
An exit strategy doesn't have to represent the fear of letting go but can actually give you more control and put you in the driver's seat of your business.
  • By Dan Schneider
  • 7,253
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