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Best Practices

World-class service companies have what I like to call a "customer bill of rights" that every person in that organization clearly knows and follows 100 percent of the time.
  • By John DiJulius
  • 6,291
Utah The Latest State To Challenge NLRB Ruling With New Bill Establishing Franchisees As Sole Employers Of Their Workers.
  • Multi-Unit Franchisee
  • 4,795
Cici's Pizza is no more. Long live Cicis! CEO Darren Harris explains the brand's stem-to-stern overhaul and why the 30-year-old pizza buffet concept knew it was time for a change.
  • By Darin Harris
  • 1,068
Wisconsin Pushes Back Against NLRB Overreach With Passage Of New Law Affirming The Separation of Franchisor and Franchisee Employees.
  • Multi-Unit Franchisee
  • 4,970
Franchising is full of creative entrepreneurs and marketers. With creativity, however, comes the desire to explain franchising in terminology that differentiates a brand from its peers.
  • By Paul Wilbur
  • 3,827
Effective teamwork and organizational productivity are built on creating a strong culture of trust.
  • By Loyd Rawls
  • 5,261
This column looks into the use of employee handbooks by multi-unit franchisees, particularly those originally drafted by the franchisor or by a third party operating in a different state from the franchisee's territory.
  • By Daniel Mormino
  • 5,002
Food Service Industry Making A Difference In Childhood Hunger - And Has The Stats To Prove It.
  • Multi-Unit Franchisee
  • 3,646
Don't just tell your employees to be present or to provide genuine hospitality without telling them <how.> Make it black-and-white, and make it measurable.
  • By John DiJulius
  • 7,796
New Spending Package From Congress Supports Small Business, But Ignores Threat Posed By Labor Board.
  • Multi-Unit Franchisee
  • 3,667
Key managers are essential to success. Here's how to 'build a bench' that will make sure your organization stays on top.
  • By Dan Schneider
  • 4,932
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There are many misconceptions about how to go about valuing your business. In general, most business owners have a value in their mind that is usually several times more than the actual value a sophisticated, competent buyer ultimately pays.
  • By Rod Bristol
  • 9,921
Making adjustments to your vision and preparing a strategic action plan are sure ways to build even greater success in the coming year.
  • By Sherry B. Jordan
  • 4,396
For many years, our organization struggled to create a solid, stable team. We were guilty of hiring to fill spots rather than thinking of our people as guardians of our brand.
  • By Steve Adams
  • 4,948
A strong social media presence will help build your brand recognition, brand loyalty, customer traffic, and purchases. Here's what you need to know about the tools.
  • By Zach Wilson
  • 6,564
Choosing additional brands to grow with is serious business. Your chances of success increase when you identify a brand that collaborates with its franchisees in order to build a strong culture based on trust.
  • By Eric Stites
  • 5,688
A case study of a multi-unit franchisee who introduces culture into his operations as an intangible that gets results.
  • Multi-Unit Franchisee
  • 6,436
Was I wrong when I said you should offer a price match guarantee? This question was inspired by reading Jeff Shore's article on Entrepreneur.com, "Don't Wage a Price War. Win Sales by Eliminating Your Competition."
  • By John DiJulius
  • 4,528
7 keys to successful brand growth and scalability from Neal Dennis, COO at Hwy 55 Burgers, Shakes and Fries.
  • By Neal Dennis
  • 2,289
Throughout my career I have observed that a strong alignment of interests between two business parties usually leads to good outcomes for both.
  • By Darrell Johnson
  • 5,795
Franchisees move into Washington, D.C. this week to meet with members of Congress and make their case for protecting the future of the franchising business.
  • Multi-Unit Franchisee
  • 3,746
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Customer service expert John Tschohl offers 6 customer service principles that empower employees and build better businesses.
  • Multi-Unit Franchisee
  • 8,118
What franchisees want from corporate field support is pretty straightforward. Basic expectations include great products, marketing and brand support, ongoing training, site selection, purchasing power for goods and services, and participation in product and program testing.
  • By Debbie Selinsky
  • 4,547
Captain D's joins forces with Share Our Strength's Dine Out for No Kid Hungry campaign to help to put an end to childhood hunger in America.
  • 3,239
15 franchisee associations team up with IFA to oppose Department of Labor's proposed changes to overtime regulations.
  • Multi-Unit Franchisee
  • 5,618
Newk's Eatery looks to raise awareness of ovarian cancer and fundraising for the disease by growing its "Newk's Cares" initiative during Cancer Awareness month in September.
  • Multi-Unit Franchisee
  • 5,457
Jamba, Inc. Continues Towards Its Goal of Becoming an Asset-Light Model and Nears Completion of its Refranchising Initiative.
  • Multi-Unit Franchisee
  • 6,342
Tired of paying royalties? How would you like to get in on collecting them? That's one of the reasons--among many--behind an innovative fund created to allow multi-unit franchisees to own or invest in franchise brands.
  • By Eddy Goldberg
  • 5,517
Arizona Files Brief In Support Of IFA Lawsuit Seeking To Stop Franchise Wage Discrimination In Seattle.
  • Multi-Unit Franchisee
  • 4,598
IFA says millions of salaried workers would lose out on key benefits such as workplace flexibility and long term advancement opportunities under new overtime regulation rule.
  • Multi-Unit Franchisee
  • 4,502
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