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Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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Published quarterly, Multi-Unit Franchisee Magazine is dedicated exclusively to Multi-Unit Franchisees. It delivers vital information and business solutions multi-unit franchisees seek to help strengthen their franchise systems and grow their brands
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Hungry Howie's Pizza
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Hungry Howie's Pizza
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Hungry Howie's Pizza
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By testing service aptitude, you can boost your employees' ability to serve customers.
  • John DiJulius
  • 1,620 Reads
Franchisee Greg Thomas innovatively promotes Great Clips, distinguishing it from competitors with engaging experiences, NASCAR sponsorships, and unique promotions
  • M. Scott Morris
  • 1,361 Reads
Successful franchisees keep looking for ways to serve their customers' current and future needs.
  • M. Scott Morris
  • 1,874 Reads 6 Shares
How United Franchise Group's focus on the customer experience and its 11 brands drives franchisee profits
  • Franchise Update Media
  • 1,455 Reads 24 Shares
Team members need to know they're in position to affect the choices customers make.
  • M. Scott Morris
  • 2,719 Reads 42 Shares
6 ways to become a top customer service company in 2024
  • John DiJulius
  • 1,688 Reads 3 Shares
Our February roundup of consumer experience news and trends
  • Eddy Goldberg
  • 2,011 Reads
Exceptional customer service is the least-expensive tool you have to grow your business.
  • John Tschohl
  • 1,567 Reads 3 Shares
Suitable candidates will appreciate knowing that your screening process ensures a “jerk-free” environment.
  • John DiJulius
  • 1,356 Reads 2 Shares
BKIFG transforms customer and employee engagement with a unique FORD allowance program, encouraging personalized gestures and positive experiences, fostering a strong company culture and exceptional growth.
  • John DiJulius
  • 2,333 Reads 1 Shares
Our January roundup of consumer experience news and trends
  • Eddy Goldberg
  • 1,573 Reads
The Human Bean
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The Human Bean
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The Human Bean
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Food brands are using AI in their drive-thrus to better meet customer expectations
  • Annie Oeth
  • 1,717 Reads 16 Shares
6 tips for managing customer expectations
  • Jeff Mowatt
  • 2,027 Reads 7 Shares
To improve your customer service and staff morale in 2024, try these 3 things on for size
  • John Tschohl
  • 1,852 Reads 4 Shares
When you provide awesome customer service, you will drive your business to great heights.
  • John Tschohl
  • 1,912 Reads 3 Shares
6 steps to building a customer journey that creates brand loyalty, satisfaction, and trust
  • Franchise Update Media
  • 2,700 Reads 8 Shares
Our December roundup of consumer experience news and trends
  • Eddy Goldberg
  • 2,304 Reads
Qualtric’s 4th annual Consumer Trends Report looks ahead to 2024 with stats, opinions, and advice for consumer marketers worldwide
  • Eddy Goldberg
  • 2,795 Reads 33 Shares
Are you creating a “signature brand experience”? Measure your success against these 6 steps for delivering your optimal customer experience on a consistent basis
  • Cal DiJulius
  • 2,613 Reads 2 Shares
To provide superior service, your employees need a solid understanding of your organization’s underlying purpose.
  • John DiJulius
  • 2,434 Reads 1 Shares
CEOs looking to better understand their brand’s customer experience (and that of their customer-facing workers) are spending time on the front line
  • John DiJulius
  • 1,931 Reads 1 Shares
Hot Dish Advertising
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Hot Dish Advertising
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Hot Dish Advertising
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A genuine smile can help you connect with customers and improve your long-term health.
  • John Tschohl
  • 3,116 Reads 7 Shares
When a crisis hits, it’s imperative to have a plan ready. Here’s how Premium Service Brands is prepared to manage a potential crisis.
  • Franchise Update Media
  • 3,427 Reads 37 Shares
4 ways to use a digital content strategy to connect with customers
  • Annie Oeth
  • 2,192 Reads 3 Shares
Focus on your needs as well as the customer's
  • John Tschohl
  • 2,416 Reads 29 Shares
Does your organization understand the power of the service strategy?
  • John Tschohl
  • 1,847 Reads 3 Shares
Customer experience experts suggest organizations need to break down their silos and share data for the best CX results.
  • M. Scott Morris
  • 2,219 Reads 11 Shares
Our August roundup of consumer experience news and trends
  • Eddy Goldberg
  • 1,635 Reads
Frontline workers often get the recognition, but those working behind the scenes also need to know the real and meaningful effects they have on customers.
  • John DiJulius
  • 2,351 Reads
6 steps for service recovery when faced with an irate customer
  • John Tschohl
  • 2,341 Reads
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