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Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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How do you stack up among the 6 crucial categories of customer experience?
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Improve your customer service from good to excellent in 2021 using these 6 steps
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5 tips for small businesses to improve or keep their momentum going in 2021.
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How to make it easier for customers to provide feedback - positive or negative, it all helps to improve your customer service
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How 3 Brands Have Implemented New Programs And Services To Assist Their Franchisees And Customers During Covid-19.
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What your customers experience beats your marketing every time.
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Here's a handy, helpful list of conversational "Nevers & Always" tips for building better relationships.
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Customer complaints can be your brand's best friend - if you respond quickly, make it right, and fix the problem.
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Customer service guru John DiJulius has collected his 26 best customer service quotes - and wants to hear yours!
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