RESCUECOM’s 2013 Q2 Computer Reliability Report released; including tablets!

The results are in for RESCUECOM’s 2013 Q2 Computer Reliability Report; Samsung continues a significant lead, while Apple shows impressive gains in computer reliability scores.

August 21, 2013 // // SYRACUSE, N.Y.  - "Apple’s performance in computer reliability demonstrated the greatest improvement over the first quarter of this year," stated David Milman, CEO of RESCUECOM. "While Apple’s computer market share has remained relatively unchanged from the first quarter, accounting for about 26%, Apple’s reliability score has nearly doubled." The number of Tech Support requests received by RESCUECOM’s Level 3 Certified technicians for Apple computers has been reduced by more than half during the second quarter of 2013.

The computer reliability report scores for 2013 Q2 are:

1. Samsung (874)
2. Apple (503)
3. Lenovo/IBM (230)
4. ASUS (191)
5. Dell (56)
6. HP (53)
7. Toshiba (41)
9. Acer (21)

Samsung still is the top performer in computer reliability with a repair share of only slightly more than one percent. Samsung remains ahead of the next nearest manufacturer by a wide margin.

Lenovo/IBM, a long-time top performer in computer reliability, has only dropped as low as third place in recent quarterly reports. Over the past two years, Lenovo/IBM has made small market share gains, fluctuating between five and eight percent, yet holding very strong in computer reliability.

HP and Dell have consistently ranked in the mid-range of top performers in computer reliability, but HP has always been positioned ahead of Dell. For the first time in the history of RESCUECOM computer reliability studies, Dell has overtaken HP!

ASUS pushed through to second in computer reliability for the second half of 2012. In the first two quarters of 2013, ASUS still maintains fourth position, above other leading manufacturers.

RESCUECOM determines the manufacturer’s reliability by comparing their market share of shipped computers in a given time period to the percentage of computer repair calls RESCUECOM’s Level-3 Certified Technicians handle for the same manufacturer.

The most reliable computer manufacturers (order of reliability), along with the data used to calculate reliability scores are as follows:

Manufacturer U.S. Computer Market Share1, 3
(Percentage of Share computers shipped)
RESCUECOM Computer Repair Share1, 2
(Percentage of service calls to 1-800-RESCUE-PC)
Computer Reliability Score1, 2
SAMSUNG 9.7% 1.1% 874
APPLE 26.3% 5.2% 503
LENOVO/IBM 6.6% 2.8% 230
ASUS 4.2% 2.2% 191
DELL 15.2% 27.4% 56
HP 16.2% 30.5% 53
TOSHIBA 3.4% 8.4% 41
ACER 4.0% 18.8% 21

1 - Computer repair share percentages and computer reliability scores include tablets.

2 - The computer reliability report does not include "other" manufacturers. "Other" is defined as all manufacturers that have below 1.0% market share.

3 - Market share numbers are provided by IDC.


RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit or call 1-800-RESCUE-PC.



David Milman



Social Reach:

Viewer Response:

comments powered by Disqus


RESCUECOM services everything from home computers to super computers, wireless Internet to global networks, hardware to software, e-mail to enterprise resource planning (ERP)


  1. Business Overview
  2. Franchise News

Franchise News Room »

News By Industry »

Hot Opportunities

Batteries Plus Bulbs Franchise Opportunity

Batteries Plus Bulbs
Whether you're an existing multi-unit operator with a non-competing brand...

Kids 'R' Kids Franchise Opportunity

Kids 'R' Kids
Kids 'R' Kids Learning Academies is a pioneer in the early childhood...

Taco Bueno Franchise Opportunity

Taco Bueno
At Taco Bueno, we continue to make Tex-Mex the right way. We prepare our...

Nestle Toll House Cafe by Chip Franchise Opportunity

Nestle Toll House Cafe by Chip
Nestlé Toll House Café by Chip is the only major, national dessert café...

Kitchen Solvers Franchise Opportunity

Kitchen Solvers
As a Kitchen Solvers franchisee you will not need any prior remodeling or...

Jimmy's Egg Franchise Opportunity

Jimmy's Egg
Jimmy's Egg is now offering a unique opportunity to a select number of...

Earl of Sandwich Franchise Opportunity

Earl of Sandwich
Earl of Sandwich is a café franchise that was founded in 1762 by John...

Midas Franchise Opportunity

Midas, a recognized brand throughout the world and highly renowned name in...

A Franchise Update Media Group Production
Franchise Update Media | P.O. Box 20547 // San Jose, CA 95160 // PH. (408) 402-5681
Copyright © 2001 - 2016. All Rights Reserved. Site Hosting Provided By: wishVPS on FUMG3

In Loving Memory Of Timothy Gardner (1987-2014)