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Browse our selection of franchise articles and features to help further your knowledge in opening and operating a franchise business. Our exclusive features cover the , , , , , , and site of the franchise business. Written by the editorial team that produces Franchise Update Magazine and Multi-Unit Franchisee Magazine, the franchise industries premier magazines.

Feature Story:

7 Tips To Make The Most Of The Dreaded "Summer Sales Slump" »

By Eliot Burdett

Since we were children, we've been programmed to believe that summer means time off (except for farmers). The quandary for those in sales is that this often leads to the dreaded summer sales slump.

As we head into the second half of summer, many senior sales executives nationwide may be paying the price for lenient policies such as Summer Fridays in the form of decreased productivity. Couple this with the fact that many potential prospects are traveling, on vacation, or otherwise unavailable for phone calls or emails, sales might be dwindling. We've identified 7 tips to avoid the dreaded summer sales slump.

Feature Story:

Shahid Hashmi Has His Eye On 100 Popeyes »

Multi-Unit Franchisee

"I wish I had started my career in franchising 10 years earlier," says Shahid Hashmi today.
But he's doing his best to make the most of his time now. The multi-unit franchisee, whose holdings in the Mid-Atlantic and Northeast regions include 45 Popeyes Louisiana Kitchens, 2 Burger Kings, 2 Retro Fitness gyms, and, most recently, ZIPS Dry Cleaners, has hatched an aggressive growth plan that he predicts will top $150 million in revenue in the next 10 years.
Armed with two MBAs and 20 years of financial experience in the telecom industry, Hashmi considered his initial foray into franchising an investment, when he opened a Popeyes store in Washington, D.C., in 1994. He soon would quit his day job after discovering he needed to be more than just a weekend boss...

Feature Story:

New Franchise Legislation Would Hamper Franchisee Rights »

Multi-Unit Franchisee

New legislation that seeks to enhance the rights of franchisees would in fact hurt them and their businesses, says the IFA. The franchise group has come out against the legislation purporting to be pro-franchisee as anti-opportunity and unnecessary considering the many franchisee protections already in place. The legislation was introduced by Representative Keith Ellison (D-Minn.).
"For five years running, franchising continues to outpace growth of the overall U.S. economy," said IFA President & CEO Steve Caldeira, CFE. "Representative Ellison's new legislation is a misguided attempt to 'protect' franchisees by burdening them with new regulations and restrictions on how they run their businesses. Franchising creates millions of jobs and small business ownership opportunities for Americans, including tens of thousands of veterans, minorities, and women...

Feature Story:

Q&A With Valerie Kinney - VP Of Marketing At CertaPro Painters »

By Philip St. Jacques

Valerie Kinney first became immersed in franchising in 2003 when she joined Auntie Anne's Pretzels. In September 2014, she became a regional marketing manager at CertaPro Painters and recently was promoted to vice president of marketing. And while she'll be the first to tell you that her favorite paint color is Sherwin-Williams' Fun Yellow (SW 6908), she's also thrilled to share some insights on the realities of franchising, how CertaPro fosters collaboration with its franchisees, and recent examples of the brand staying relevant with marketing strategies.

CMOO: Before joining CertaPro Painters, you were at Auntie Anne's. Can you tell us about your transition from a food retail brand to a home service brand?

Kinney: First off, I can't eat paint, so my waistline is thanking me every day! The customer journey, price point, and purchase frequency are a few examples of differences I've experienced during my transition...

Feature Story:

Social Media Roundup: July 28, 2015 »

By Daniel Lieberman

3 Free Photo Apps To Improve Your Social Media Marketing
Everybody loves photos in social media. Here are three free apps to help you work with them to attract and engage more of your target audience, fans, and prospective customers. Aviary is a full-featured, web-based photo editor that can handle just about anything you can throw at it: enhancements such as sharpening and brightening, applying filters, blemish removal, and much more. Bonus: Aviary allows sharing directly to Instagram, Facebook, Twitter, or email. Image Sizer solves the problem of getting pictures to fit into the Instagram square frame. It also lets you place multiple images into one frame, offers a choice of filters, and has sharing options. The new Google Photos app is attracting a lot of attention...

Feature Story:

Partners And Friends: 30-year Relationship Blossoms In Perennial Success »

By Helen Bond

Partners and Friends: 30-year Relationship Blossoms in Perennial Success

By Helen Bond

Franchisees looking for insights into succeeding with a partner can learn a thing or two from multi-brand franchisees Judy Ewing-Lonetti and Sandy Dunn. Mutual respect is the cornerstone of their 30-year business relationship. They know they wouldn't be where they are today without one another.
Their company, Charlotte-based Ewing-Dunn, is a mainstay at North Carolina's Charlotte Douglas International Airport, where they operate coveted food franchise locations under three different brands: Brioche Dorée, Cinnabon, and TCBY. In the coming months, they will add an Auntie Anne's and at least one additional food franchise when construction is completed on a new concourse at the airport, which set an all-time record in 2014 with more than 44 million travelers...

Feature Story:

Fund-Amental Change?: Is Aziz Hashim's New Fund For Franchisees A Game-Changer? »

By Eddy Goldberg

Tired of paying royalties? How would you like to get in on collecting them? That's one of the reasons--among many--behind an innovative fund created to allow multi-unit franchisees to own or invest in franchise brands.
"If you're in franchising as a multi-unit franchisee and have built your enterprise by paying royalties, it's a very natural hedge to have an investment in an entity that's in the business of collecting royalties," says Aziz Hashim, founder and general partner of the new fund, called NRD Partners.
Hashim, who has made a career operating restaurant franchises, says he has been preparing for this new role all his franchising life. "I've entered and exited 14 brands in my career. So in a way I've been practicing as a little mini-private equity or fund anyway...

Feature Story:

Meineke Car Care Exceeds Fundraising Goal At Annual Charity Golf Tournament »

Multi-Unit Franchisee

Earlier this summer, Driven Brands 17th Annual Charity Golf Tournament was held to support the Driven Brands Charitable Foundation. Driven Brands' Meineke Car Care brand raised $72,000 for The Children's Miracle Network. The donation will help support the hospital network that treats children who require care, whether they are battling cancer, suffering from a traumatic injury, or are living with a genetic disease.
As part of a multi-million dollar fundraising commitment benefitting the 170 Children's Miracle Network Hospitals (CMN Hospitals) across the United States and Canada, Meineke asked its vendors, franchisees, and friends to participate in a golf tournament that benefits Children dealing with illnesses and other afflictions...

Feature Story:

IFA Criticizes Department Of Labor's "Administrative Guidance" On Contractors »

Multi-Unit Franchisee

The International Franchise Association (IFA) is speaking up for franchisees and small businesses everywhere in response to new "administrative guidance" from the Department of Labor (DOL). The guidance applies an "economic realities" test to decide whether a worker can be an independent contractor or must instead be classified as an employee. The IFA says the guidance is unnecessarily intrusive and called it yet another in a long list of Obama Administration directives that will make it harder for millions of small businesses to operate and grow.
"Franchise business owners are simply exhausted and frustrated by the Obama Administration's death by a thousand cuts' attempt to transform the workforce and ignore the concerns of the small business community...

Feature Story:

Are You Selling Your Marketing Expertise To Candidates? »

By Jim Bender

Many of us have been in the franchise business longer than... well, a long time. At Franchise System Builders we have had the fortunate experience to work with many companies and to become intimately involved with their franchise offering, franchise development processes, and resulting successful operations.

Earlier this year, as we worked with our clients to update their disclosures for 2015, our review of several FDDs again brought to our attention a selling opportunity overlooked for years by franchise development teams. This opportunity runs through your website, collateral materials, phone conferences, discovery day meetings, and even your FDD. It is an opportunity to highlight a critical expertise of your brand and establish another point of differentiation...

Feature Story:

10 Most Common HR Issues For Franchises - And How To Address Them »

By XpertHR

These days, even experienced franchise owners can be overwhelmed by human resource demands and compliance challenges. In a new report, XpertHR identified the 10 most common HR dilemmas faced by franchises and offered guidance on how to address them. The white paper can help franchises - franchisors and franchisees alike - deal with issues such as joint employer liability, employee leave, reasonable accommodation requests, paid sick leave, employee classification, overtime requirements, finding and hiring the right employees, onboarding and training, protected activity, and more.

While all franchises face similar issues, smaller franchisees, typically focused on running their business and putting out fires, generally focus on day-to-day employment challenges and struggle to stay current with legal and workplace trends...

Feature Story:

Arooga's Grille House & Sports Bar Coming To New York »

Multi-Unit Franchisee

JGJO Development Co. LLC, has signed an agreement that will bring at least 10 Arooga's Grille House & Sports Bar locations to Long Island (Nassau/Suffolk Counties) and Queens areas of New York. This marks the brand's fourth multi-unit franchise agreement and its sixth state.
The JGJO agreement, under the direction of Joseph A. Alagna, Jr. and Stephan A. Stein, gives the Arooga's brand a total of 44 units, 10 corporate and 34 franchise locations, either built or under contract. Alagna and Stein are the principals of Joseph Gunnar & Co., the Wall Street brokerage and investment banking firm, and the general partners of Buttonwood, a private equity venture capital fund.
Alagna, chairman and CEO said, "We are thrilled to partner with Arooga's and are anxious to bring the exciting Arooga's experience to the Long Island, New York marketplace...

Feature Story:

5 Consumer Marketing Publications You Can Learn From »

By Eddy Goldberg

Vendors and suppliers are continually producing white papers, reports, studies, surveys, and other "vendor-neutral" publications, aimed at informing potential customers about a technology or trend, and touting their own subject matter expertise in the process. Here are five such publications (all free) to consider as you seek to continually improve your consumer marketing efforts, strategies, and campaigns. Edited overview descriptions are taken directly from each publication. (This list does not imply an endorsement of the companies or their respective points of view.)
Title: The 7-Minute Buyer's Guide to Choosing Your Customer Support Solution
Source: AcquireSoftware
Pages: 9
Overview: This guide will take you through a three-step process for assessing your operations, determining the kind of customer support solution you need, and finding a vendor who can supply the perfect software...

Feature Story:

Arizona Says No To Wage Discrimination »

Multi-Unit Franchisee

The state of Arizona stands with the IFA and has filed an amicus brief with the Ninth Circuit Court of Appeals in support of IFA's effort to halt discrimination against franchisees by the city of Seattle. Last year, Seattle approved an increase in the minimum wage that classifies franchisees as large corporations rather than the small, locally owned businesses that they are. The IFA says this artificial distinction that will force franchise businesses to boost their workers' wages faster than other small businesses.
In his brief, Arizona Solicitor General John R. Lopez, IV says that the Seattle ordinance is discriminatory and directly burdens 13 franchisors based in Arizona and their 54 franchise units operating in Seattle. The brief also asserts that the ordinance violates the U...

Feature Story:

Social Media Roundup: July 14, 2015 »

By Daniel Lieberman

LinkedIn: Who Do You Not Know... but Want To?
The old-fashioned way of getting started on LinkedIn went something like this: a colleague, college friend, or business acquaintance invites you to join LinkedIn. You let the invitation sit in your Inbox for a couple of weeks. Then you join, fill in about 60% of your profile, and connect with four people you know. Then you get laid off or quit your job and realize that LinkedIn is the place to be for professional purposes, so you start getting serious about it. However, many LinkedIn users don't take full advantage of the dominant business-oriented social media network, because they connect only with people they already know. Instead, writes Des Walsh (business coach, certified social media strategist and LinkedIn expert), decide who you need to know next to reach your professional goals and concentrate on adding those individuals to your network...

Feature Story:

KBP Foods Adds Two Dozen Restaurants In Three States »

Multi-Unit Franchisee

Overland Park, Kan-based KBP Foods, LLC, is making news again. The group has just inked a deal that adds 24 more units to its portfolio, bringing its total quick serve restaurant count to 247 units across 10 states.

The new deal includes 24 restaurants in Kansas, Missouri, and Florida that were acquired from D-Carr Investments and related entities. The acquired units include all three restaurants under YUM! Brands, as well as Long John Silver's franchises. The move means KBP Foods now operates franchise locations in Florida, Georgia, Illinois, Iowa, Kansas, Missouri, Nebraska, North Carolina, Texas, and Virginia.

"KBP's success by growth-through-acquisition strategy has been incredibly successful, and this acquisition is right in line with our business model," said Barry Dubin, KBP Foods chief development officer...

Feature Story:

IFA Says New Overtime Regulation "Unnecessarily Meddling" »

Multi-Unit Franchisee

The International Franchise Association (IFA) is condemning a proposed overtime regulation rule from the Department of Labor that it says would dramatically increase the threshold for overtime pay and ultimately force thousands of employers to shift the pay status of their workers from salaried to hourly.

"This change is likely to have the opposite of its intended effect and will clearly harm more workers than it helps," said IFA Executive Vice President of Government Relations & Public Policy Robert Cresanti. "Millions of salaried workers will now become hourly and lose out on key benefits such as workplace flexibility and long term advancement opportunities. This is just the latest example of the Obama Administration unnecessarily meddling in the everyday management of small businesses...

Feature Story:

CEO Profile: The Dwyer Group's Mike Bidwell - From Franchisee To The C-Suite, Part 2 »

By Kerry Pipes

Name: Mike Bidwell
Title: President, CEO
Company: The Dwyer Group
Brands/units*: 1,711 total: Rainbow International Restoration, 405; Mr. Rooter Plumbing, 324; Mr. Appliance, 189; Aire Serv, 186; Grounds Guys, 179; Glass Doctor, 178; Mr. Electric, 169; Five Star Painting, 81
Age: 57
Family: Wife and 3 children
Years in franchising: 31
Years in current position: 8 as president, 1 as CEO

*Editor's note: In June The Dwyer Group announced two acquisitions: 1) Service Brands International, which reported $283 million in system-wide sales from its 3 brands (244 Molly Maid franchisees, 118 Mr. Handyman franchisees, and 55 ProTect Painters franchisees); and 2) The Grounds Guys of Canada...

Feature Story:

Sales Recruiting: 6 Tactics To Overcome Counter-Offers »

By Eliot Burdett

When recruiting elite sales talent, nothing can be more debilitating than making a poor offer of employment. Once that time, money, and hearts are invested in a particular candidate, losing them to a counter-offer can be devastating.

Great employees are hard to find, highly sought after, and almost always gainfully employed. No employer wants to lose people like this without a fight, so when they learn that one of their best employees is intending to resign, there is likely to be a strong effort to prevent them from leaving.

That is why it is critical for those in charge of hiring and recruiting to know how to mitigate the risks associated with counter-offers. After decades of handling counter-offers, I have developed the following 6 tactics proven to overcome them...

Feature Story:

Steve Sager Continues His Innovative Ways And Successful Growth »

Multi-Unit Franchisee

Steve Sager is a franchise veteran who has seen it all and successfully lived to tell about it. He's also a serial innovator and his ideas are quickly successful and scalable. For example, he championed Subway's innovative $5 footlong sandwich as a nationwide promotion and pioneered the brand's use of speedy ovens to offer customers toasted subs in a flash.
So when Sager says he sees financial promise in a new fast casual pizza franchise, you might want to listen. Sager, who owns 16 Subways in South Florida and 7 Auntie Anne's in Florida, Alabama, and Mississippi, is in on the ground floor of a development plan for Persona Neapolitan Pizzeria, a create-your-own, handcrafted pizza concept out of Santa Barbara.
At Subway, Sager opened 265 stores over the years as a development agent and has grown accustomed to fielding queries from franchising candidates seeking his funding and expertise...



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