Franchise Articles

The Internet portals continue to be one of the most successful inquiry generators for franchise sales. Like all of our businesses, the portals have gone through a transformation and are making many positive changes so they can continue to provide us with good inquiries.
Like a ship on the sea, your brand needs to find the right port (or portals!) to dock. And, just as ships are not all the same size or docking at the same ports, all brands are not created equal. Bigger ships are more expensive and need deeper ports, while smaller ships have many ports to choose from. Think of your brand as a ship and find the ports that fit you best.
The key to finding the right portal for your brand is not just a matter of calling up a provider, but knowing what you are looking for, who you are looking for, and where you are looking for franchise candidates...

The list of accomplishments is long for Paul Hitzelberger. He was a senior officer with General Mills, part of the Coast to Coast franchise, turned Osco Drug Stores in the Central Illinois region from worst of 13 to best in less than two years, was selected for the company's Hall of Fame, and went on to engineer 15 years of consecutive same-store sales increases at Del Taco. To use a sports metaphor, Hitzelberger is an All Star.
For the past three decades, he's been on both sides of the business, as franchisor and franchisee, playing a leading role in helping the Del Taco brand grow to more than 540 restaurants in 17 states.
After serving 15 years as chief marketing officer for Del Taco, he retired, but it didn't stick. In 2001, the Chicago-born entrepreneur started a new career as a franchisee, buying eight Del Taco locations in Utah...

Employment rates in the United States are steadily increasing, meaning businesses are growing and, as a result, seeking the right talent to fit their teams. With all the positive growth, one thing business owners have to be cognizant of is the danger of employee turnover.
Terry Powell, founder of AdviCoach, a national provider of business coaching and advisory services customized for small- to mid-size businesses, says that "identifying the type of employee you want and how to reach that talent may be one of the hardest parts of the hiring process. However, once you know who you want to hire, it's important to have the systems in place to keep that employee happy to avoid costly 'repairs' down the line."
On average, turnover costs U...

It's mid-2014 and nearly every American is required by the government to have health insurance coverage as outlined under the Affordable Care Act (ACA). However, multi-unit franchisees, who have been anxiously tracking the ACA, were granted a temporary reprieve and are not required to offer full-time employees insurance coverage until January 1, 2015.
But that's not stopping some franchisees from taking a proactive approach, offering their full-time employees coverage now. Others are taking a wait-until-it's-required approach. They both have compelling reasons.

Just the facts
The ACA was passed on March 23, 2010, upheld by the Supreme Court in 2012, and has been through more than 50 votes in the House to repeal, change, or otherwise weaken it...

As 2014 dawned, Mark Mears stepped into the C-suite at Austin-based Schlotzsky's to lead the brand's marketing initiatives. By all indications, it's been a great move.
As CMO, Mears oversees the direction of the brand's marketing division, including the strategic management of Schlotzsky's marketing and creative services departments, along with directing brand promotions, advertising, creative design, menu tests, and other initiatives.
Mears, with nearly three decades of experience in QSR, fast casual, casual, and premium casual, is a visionary business leader with a track record of building system value and driving innovation at high-profile brands.
He came to Schlotzsky's from Mimi's Cafe, where as president and chief concept officer he led the brand through a repositioning strategy, related menu optimization, and new concept development...

Joseph Schumacher, CEO of Goddard Systems and its 410 locations, traces his franchising career back to 1977 at Maaco. Founded by his brother-in-law Tony Martino (recently inducted into the IFA's Hall of Fame), Maaco was a good fit for Schumacher, who was making a good living and enjoying the work. A few years into it, Schumacher noticed that certain legal ramifications could determine system and franchisee success or failure and made a career-changing decision: while still working at Maaco corporate, he began attending law school at night.
"My last few years at Maaco I was director of legal administration," says the 59-year-old. "It was a great role, and I enjoyed it so much that I left the brand to go into private law practice, where I provided outside counsel to Maaco and other franchise brands...

Corporate Culture Rules: The Right Culture Fosters Engagement, Loyalty, And Productivity

If you're the CEO of a company, the realization that much of what you do can be copied by your competitors may be distressing, but veteran sales manager, consultant, and business speaker Jack Daly says not so fast.
"Sure your competition copy what they can, but there are two things they can't: your people and your culture," says Daly, author of Hyper Sales Growth, (www.jackdaly.net).
"I specialize in corporate coaching and sales, the latter of which really counts on the talent and sustained motivation of the sales force. Even your best salesperson needs that extra shot from time to time, and the best way to ensure a driven team is to create a culture that fosters the results you want," he says...

If you think negotiating is about winning or losing, you have already lost and should keep reading.
Negotiating is about striking the best possible deal between parties without short-changing any party involved in the transaction. However, many negotiators disregard the goals of the process and allow their emotions to take hold of them. This could crash a productive or profitable deal.
To avoid simple mishaps, Jenny Q. Ta, entrepreneur, author and CEO of Sqeeqee.com, the first-of-its-kind social "networthing" site, offers six strategies to follow that will help you become a better negotiator:

1) Plan Ahead:
Make a list of meeting goals and items that should be discussed, as well as a list of possible outcomes...

Texas-born and bred Dickey's Barbecue Pit is looking to expand. That's partly why executives of the family-owned brand recently created a new position - chief brand officer - and called on a fellow Texan to market that message and help build greater brand awareness nationwide.

Christie Finley brings vision, drive, and creativity to the nation's largest barbecue brand, which has more than 400 locations in 42 states. Finley says she's focused on "the basics done right," and on promoting the brand's core values of heritage, innovation, and craftmasnship.

As chief brand officer, Finley oversees all traditional marketing efforts of the brand, which is well-known in Texas for its big, bright yellow cups and savory, smoky barbecue...

We asked Melissa Conner, who leads marketing and operations at Kidcam Camps, how she identifies ideal customers - and how she targets them effectively with marketing initiatives. Here's what she had to say.

Kidcam Camp Franchises has 17 company-owned and franchised summer camp locations for children ages 3-13. Although we plan for our summer business year-round, we market heavily to our prospective customers for only about 5 months. Each location is treated a little differently, but there are few initiatives we have found effective regardless of the location.

Even though our business is all children, it's the parents making the decisions, and we know our customers choose us based primarily on location: How close are we to their home or work? In our off-season we look at a lot of reports telling us where our campers attend school, where they live, and how they found out about us...

"SEO, SEO, SEO" has become the online equivalent of "location, location, location." So many articles, so many years of expert advice, and so many case studies, success stories, best practices... Perhaps it's time to take a step back from rearranging the keywords, worrying about your rankings, and trying to decipher the latest tweaks to Google's algorithms, and take fresh look at what your brand is been doing with SEO.

There's lots of "expert" help out there, and more every day. Here's another, an ebook from HubSpot called "Learning SEO from the Experts." Okay, more experts, advice, and how-to's. But these six authors provide a healthy overview of SEO, along with practical how-to tips and additional references to help your brand tune up and make sense of what you're doing with SEO to attract customers...

Online Search Ads: Worth It or Worthless?
It turns out online advertising suffers the same problems as other kinds of advertising: reliably separating correlation from causation, as in, Would that purchase have happened anyway, or did our online ad trigger the behavior? A 2013 study by a group of economists working with eBay's internal research lab concluded that, at least for large, well-known brands, search ads are probably not worth the money. It may be that search ads for smaller company's products and services are more effective. A problem for them, of course, is that their ads normally don't rank as high as those from major brands with massive PPC budgets, so they won't be seen nearly as often. Jordan Weissman, writing on Slate, puts the study in perspective...

The best franchisees are some of the hardest-working and kindest people around. They provide customers with consistent products and services, give back to their communities, and provide jobs for thousands of employees. Each year we recognize outstanding multi-unit franchisees with our MVP (Most Valuable Performer) Awards. We thank Comcast Business Services for sponsoring the awards. Here's a preview of this year's winners.

Noble Cause Award
Sam Anabi was a police officer before becoming a franchisee. He now has 200 gas stations and 23 restaurants (Del Taco and Subway). His people-centered approach shows in how he cares for his employees, customers, and the needy in the communities where he operates.

American Dream Award
Nachhattar Chandi has come a long way from walking 3 miles to school on India's dirt roads...

Natalie Ehrlich knows what it's like to overcome difficult times in her life. One of the most challenging periods she ever faced was when she was a single mother studying to earn her Ph.D. while raising her son at the same time. She says it was a tough time that taught her the importance of hard work and dedication and ultimately helped shape the person she is today.
As we continue to interview and profile franchisees who think outside the brick and mortar box, we checked in with Ehrlich, an Oxi Fresh franchisee who recently ran 42 marathons in just 12 months. Here's more about her.

Name: Natalie Jo Ehrlich
Title: President and Owner
Company: Oxi Fresh of Phoenix, East Valley, and Northern Arizona
No...

The continuing evolution of media consumption has made it increasingly challenging for an advertiser to both capture and hold an audience's attention.
"A decade or two ago, media was relatively consolidated; advertisers knew they could reach a significant segment of their targeted audience via newspapers and television commercials, which almost seems quaint today," says advertising entrepreneur Patrick Walsh. "We live in what academics call the Age of Choice, where reaching a broad audience and funneling their attention to a business has become trickier than ever."
In the past, guerilla marketing - the unconventional and creative use of traditional marketing tools like stickers, print ads, and billboards - has been an effective means of jolting public awareness...

As CMO at Austin-based Schlotzsky's since January 2014, Mark Mears oversees the direction of the brand's marketing division, including the strategic management of its marketing and creative services departments, along with directing brand promotions, advertising, creative design, menu tests, and other initiatives. With nearly three decades of experience in QSR, fast casual, casual, and premium casual, he has a track record of building system value and driving innovation at high-profile brands. Schlotzsky's now has more than 350 locations worldwide, with plans for aggressive growth this year and beyond.

Describe your role as CMO. I am the steward of the Schlotzsky's brand, a passionate advocate for the brand in relation to everything that touches our guests - including high-level strategic thought leadership, marketing calendar development/execution, culinary/menu research and development, mass/micro media, digital/social media and web/mobile interactivity, publicity/corporate communication, franchise and guest relations, and local restaurant/field marketing activities...

With dozens of locations and hundreds, or even thousands, of employees to hire, train, manage and retain, multi-unit franchisees need tools that are effective, economical, and simple to use. Eighty-nine percent of Fortune 100 companies make use of the Jung/Myers model of personality type to help them address these challenges.

Personality type is the most popular model in the world for understanding people. It enables recruiters, managers, and coaches to understand what makes each individual tick, and provides them with keen insights and simple, practical, proven strategies for achieving their various goals. In conjunction with MSA Worldwide, our company has developed the following suite of tools designed to meet the unique needs of multi-unit franchisees...

This is Part 4 of a series on why new and emerging franchise brands fail. In the first two parts, we discussed 8 reasons they fail. Part 3 began the discussion on how franchisors can get it right. The remaining installments will cover what they can do to succeed.


Investing your first million
Your first $150,000 to $250,000 should be used to surround yourself with smart people to make sure your systems are tight and franchise-ready. Then allocate $250,000 for advertising for franchisees and a highly experienced franchisee recruiter. This $250,000 should come back in the form of franchise fee revenues, and the department should run at breakeven within a year. Expect no deals for 4 to 6 months, and anticipate 6 to 12 franchisees over the next 6 months...

Objective: Grant the franchise to qualified buyers on Discovery Day or soon after
Length of meeting: 30 minutes to 2 hours

Timeline for selling process
Twelve weeks is the average length of time in awarding a franchise, according to franchise companies surveyed in Franchise Update's Annual Franchise Development Report. Selling hotel franchises and other million-dollar- plus concepts certainly takes much longer. On the lower investment end, some franchises costing less than $100,000 can close in 6 to 8 weeks.

Legitimate time-robbers delaying franchise signings include life's realities of family vacations, sickness, dealing with partnerships, legal and CPA reviews of franchise agreements, or scheduling conflicts with Discovery Days...

Social Media Tweaking: 3 ways to Benefit From Paid Ads and Boosted Posts on Facebook

It seems nothing changes faster than the big social media platforms - Facebook, Twitter, and Google+. No sooner do marketers figure out how to best promote a product or business than they change the rules!
That's been especially true for Facebook, which had to find new ways to make money after going public two years ago. Twitter has also been making changes since its IPO in November, but most of them - including a visual redesign, tagging people, and uploading multiple photos - are geared toward user friendliness. Even Google+, owned by Google, which went public way back in 2004, is constantly tweaking.
But the tweaks bringing the most squeals of protest are those being made by Facebook...