March 10, 2014 // Franchising.com // DIAL-AN-ANGEL has come a long way from its humble beginnings as a one woman operation on Sydney's North Shore. Today, DIAL-AN-ANGEL has nine offices around Australia and has proven itself as Australia's leading home and family care agency through its client centric philosophy and continually reaching fantastic milestones such as this one.
The client-focused philosophy is what has set DIAL-AN-ANGEL apart over the past 47 years. The Agency has developed their own Care8® model of assessing, quoting, personalising, collaboratively reviewing and evaluating services for care recipients. This system is implemented by DIAL-AN-ANGEL's skilled care workforce, with all care Angels® trained to identify and present suggestions for continuous improvements to the care recipient's individual program.
In addition to the sophisticated Care8 model, DIAL-AN-ANGEL also aims to provide more flexible childcare to working families and is at the forefront of the conversation sparked by the national Productivity Commission Inquiry into Childcare. In her capacity as CEO of DIAL-AN-ANGEL, Danielle Robertson provided a submission to the Inquiry, calling for childcare rebates to be extended to in home childcare provided by qualified nannies. "There is a misconception that nannies are just for the rich but in this day and age we have clients from all different socio-economic areas needing assistance on a casual or part time basis. They require assistance to enable them to return to work, become engaged and productive which in turn aids the economy," said Danielle.
Many organisations held a similar viewpoint in their own submissions to the Productivity Commission Inquiry. Danielle continues, "The working day is no longer 9 - 5 and with many people working longer hours and shifts, parents want flexibility and availability of childcare where they need it when they need it. There are long wait lists for centre based and family day care. If the rebate can be opened up to experienced and professional nannies, it gives families an additional choice."
Over the past 47 years, DIAL-AN-ANGEL has committed itself to providing the highest quality service available. In addition to having one of the most rigorous recruitment screening programs in the industry, DIAL-AN-ANGEL currently holds a certification in a Quality Management System known as ISO:9001 and has gained approval as a listed provider under the National Disability Insurance Scheme for the three launch sites.
Danielle Robertson is excited for the future of the business stating "with the possibility of the Childcare rebate being opened up to in home nannies, Disability Care being rolled out nationally and with the Living Longer Living Better Aged Care reforms for Consumer Directed Care, DIAL-AN-ANGEL is well positioned for the future, keeping clients and their families in their own homes for as long as possible."
DIAL-AN-ANGEL Pty Limited is a private family owned and operated Australian company. It is the only national Agency specialising in the provision of aged, home and child care. The Agency provides Angels for housekeeping & home cleaning, gardening & home maintenance, nannying and babysitting, supervised contact visits, party help, pet care, caretaking, concierge services, aged care, in-home nursing, dementia, palliative and disability care in the home.
A wide range of services are available to businesses such as medico legal reporting, employee work-life flexibility programs, trade promotions for competitions and emergency care programs for children and seniors. Gift vouchers are available for all services.
As a national company we have offices around Australia in Adelaide, Brisbane, Canberra, Central Coast, Melbourne, Newcastle, Perth and Sydney. www.dialanangel.com
CEO, DIAL-AN-ANGEL Pty Limited
T 02 9125 6050
DIAL-AN-ANGEL Pty Limited is a private, family owned and operated Australian company.