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Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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MY SALON Suite
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MY SALON Suite
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MY SALON Suite
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By testing service aptitude, you can boost your employees' ability to serve customers.
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Successful franchisees keep looking for ways to serve their customers' current and future needs.
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How United Franchise Group's focus on the customer experience and its 11 brands drives franchisee profits
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Team members need to know they're in position to affect the choices customers make.
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6 ways to become a top customer service company in 2024
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Our February roundup of consumer experience news and trends
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Exceptional customer service is the least-expensive tool you have to grow your business.
  • John Tschohl
  • 1,523 Reads 3 Shares
Suitable candidates will appreciate knowing that your screening process ensures a “jerk-free” environment.
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BKIFG transforms customer and employee engagement with a unique FORD allowance program, encouraging personalized gestures and positive experiences, fostering a strong company culture and exceptional growth.
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Our January roundup of consumer experience news and trends
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American Family Care
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American Family Care
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American Family Care
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Food brands are using AI in their drive-thrus to better meet customer expectations
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6 tips for managing customer expectations
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To improve your customer service and staff morale in 2024, try these 3 things on for size
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When you provide awesome customer service, you will drive your business to great heights.
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6 steps to building a customer journey that creates brand loyalty, satisfaction, and trust
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Our December roundup of consumer experience news and trends
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Qualtric’s 4th annual Consumer Trends Report looks ahead to 2024 with stats, opinions, and advice for consumer marketers worldwide
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Are you creating a “signature brand experience”? Measure your success against these 6 steps for delivering your optimal customer experience on a consistent basis
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To provide superior service, your employees need a solid understanding of your organization’s underlying purpose.
  • John DiJulius
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CEOs looking to better understand their brand’s customer experience (and that of their customer-facing workers) are spending time on the front line
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The Human Bean
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The Human Bean
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The Human Bean
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A genuine smile can help you connect with customers and improve your long-term health.
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When a crisis hits, it’s imperative to have a plan ready. Here’s how Premium Service Brands is prepared to manage a potential crisis.
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4 ways to use a digital content strategy to connect with customers
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Focus on your needs as well as the customer's
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Does your organization understand the power of the service strategy?
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Customer experience experts suggest organizations need to break down their silos and share data for the best CX results.
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  • 2,141 Reads 11 Shares
Our August roundup of consumer experience news and trends
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Frontline workers often get the recognition, but those working behind the scenes also need to know the real and meaningful effects they have on customers.
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6 steps for service recovery when faced with an irate customer
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