ServiceScore
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Testimonials
ServiceScore has been a great resource to help improve the quality of our Call Center experience. From providing individual agent scoring reports to sharing strategic recommendations that improve conversion rates, ServiceScore provides valuable support for our rapid growth.
ServiceScore is a great tool. Objective analysis of inbound customer calls. They rate the call on 4 key attributes and provide detailed feedback of what was missing and how the call could have been made better. Great tool for providing feedback and coaching my team. I highly recommend it.