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You've worked hard to build your multi-unit franchise business, and now it's time to step back--not only from the day-to-day operations, but perhaps from the business itself. Is it time to let go? Can you? Will the business continue without you?

This is a business decision, right? So where are all those feelings and emotions coming from? Your hopes and fears about the prospects of change and the loss of your role of many years (not to mention the business income) are natural. Adding to this is the realization of how many other people your decision will affect: family members, business associates, managers and staff, and even the communities where you have your business.

Once you've made the decision (strategic), it's time to explore how to do it (operational)...