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Security

Security concerns for a franchise operator run deep and wide. From onsite cameras and POS systems, to technology that keeps hackers out of your system and away from your customers' credit card data, there's a lot of ground to cover. Experts from on-premise security to computer security consultants and suppliers weigh in regularly with tips, strategies, technologies, and best practices that can prevent franchisees from becoming the latest victim.

Look here often for contributed articles and interviews with security experts, suppliers, and franchisees.

Feature Story:

Avoiding The Big Five: The Five Biggest Mistakes Franchise Organizations Make »

By Mel Kleiman

Just to let you know where I'm coming from when I talk about the five biggest mistakes I see franchisors making in today's tough economic times, I've been plying my trade for more than 20 years now, and well over 50 percent of my clients have been among the nation's foremost franchise organizations. I've been in the trenches with them during all kinds of economic scenarios--inflation, recession, expansion, steady-as-she-goes, and a couple of booms and busts. That said, here's my take on the missteps I see in today's marketplace:
1. Thinking you can cut costs and/or services out of your model to increase or maintain profits. Yes, there probably is fat that can be trimmed and we need to look at every line item expense, but what we cannot do is compromise the customer experience...



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