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Security concerns for a franchise operator run deep and wide. From onsite cameras and POS systems, to technology that keeps hackers out of your system and away from your customers' credit card data, there's a lot of ground to cover. Experts from on-premise security to computer security consultants and suppliers weigh in regularly with tips, strategies, technologies, and best practices that can prevent franchisees from becoming the latest victim.

Look here often for contributed articles and interviews with security experts, suppliers, and franchisees.

After my workshop on loss prevention and security at Franchise Update's Multiunit Franchising conference this past April in Scottsdale, attendees made their desire clear for more information on the topic--and for specific tactics they could employ to improve profitability. After all, every dollar not lost to employee or customer theft (or some other form of controllable loss), falls directly to the bottom line.
  • By Rollie Trayte and Gary Widman
  • 2,480    3
When we visited with Hank Huth last year, the franchising veteran was keeping busy overseeing his 23 Blockbuster Video locations and 7 Palm Beach Tan units. He had an eye on expanding his Palm Beach Tan portfolio and he did just that in 2007, adding 3 more and winning the company's 2007 Developer of the Year Award. But that's not all he's been busy developing.
  • By Kerry Pipes
  • 4,872    342
Most people would trade their day job anytime for Bob Stucker's problem a few years back: "I retired too young."
  • By Kerry Pipes & Eddy Goldberg
  • 1,973    11
My first entry into the franchise business was in 1986 when I acquired 24 Dairy Queen restaurants in Texas. In less than a year, I was up to 55 stores and had become one of the largest franchisees in the entire Dairy Queen system. I had more credit than sense.
  • By Bill Hall
  • 1,602    3
One of the biggest concerns for franchisees is attracting, hiring, and retaining quality employees. And one of the biggest concerns for working Americans is balancing the competing demands of home and work. For franchise owners willing to be creative, this represents a tremendous opportunity.
  • By Thom Winninger
  • 2,088    12
Business owners understand the importance of advertising and the need to maximize how their dollars are spent. But how do you do that? For multi-unit franchise operators, much is at stake. Here's a look at what four area developers have done to make the most of their advertising spending.
  • By Kerry Pipes
  • 3,140    51
Franchise companies can grow fast. But profitability is more elusive. Franchisors on a fast growth curve have long believed that it is a tradeoff against being profitable. They assume that once they hit that magic unit number certain economies of scale will kick in and guarantee profitability both corporately and within their franchise network.
  • 1,727    3
Satisfying your customers is a misguided effort. Creating loyal customers should be your only goal. Loyal customers spread positive word of mouth for you: they come back frequently and they spend more on each visit. Plus, they're more likely to resist offers from your competition and they're usually easier to serve.
  • By Jack Mackey
  • 1,876    13
The surest way to lose a good employee is to leave him or her up in the air about what the job is and how to do it.
  • By Ripley Hotch
  • 2,276    3
Web-based Performance Dashboards give you the power to analyze information about the performance of your business and the key activities you manage. As the name dashboard suggests, these are web-based tools that continuously display the current state of your key business metrics. And among the most vital signs of your business health are customer satisfaction scores and customer loyalty trends.
  • By Jack Mackey
  • 5,892    144
Harry Loyle bought his first MotoPhoto store in 1985. Today he owns the company--well, three quarters of it anyway. But as president and CEO, he is, at last, in control. How he got there is a story of passion, persistence, disappointment, frustration, the achievement of a long-held dream, and a complex acquisition deal completed in February 2003.
  • By Eddy Goldberg
  • 1,549    7
Open a American Family Care Franchise
The demand for health care services increases every year. People want and need access to health care on their terms - which usually means immediately!
It's every multi-unit operator's nightmare: You have a solid group of healthy performing units until you notice one beginning to decline - lower sales numbers, declining traffic, increased customer complaints, unusually high employee turnover. Or maybe you decide to take on a new unit that has been a low performer. It can be a difficult situation, but it can also provide an opportunity filled with high returns if handled properly. Here are some approaches, tips and insight to what some area developers have done to turn around poor performing units.
  • By Kerry Pipes
  • 1,414    47

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Multi-Unit Franchisee Magazine

Issue IV, 2016

Multi-Unit Buyers Guide    

2016 Multi-Unit Buyers Guide

Special Edition

Top Opportunities »

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