RSS Subscribe
Lead

The best franchise prospects and candidates are looking for a solid, proven system to invest their hopes, dreams, and hard-earned savings in. If you don't have it, they'll find someone who does. Look for leadership insights from top CEOs and presidents in every issue, along with guest columnists and leadership gurus who will share their insights and expertise about winning leadership techniques.

Feature Story:

Recipe For Success: Making A DIfference In Children's Lives »

By Eddy Goldberg

If "Undercover Boss" doesn't call you (or perhaps you just don't like cameras or value your privacy), you still can go undercover. Julie Burleson, founder of Young Chefs Academy (YCA), did that for two months and calls it one of the best things she's ever done.
Giving the popular E-Myth trope a new spin, she says, "In order to be able to work on your biz, you have to work in it." She wasn't in disguise, but the people at a company-owned store in Atlanta (she's based in Waco) didn't know who she was--and she didn't tell them. "I did everything from grocery shopping to scheduling classes to teaching classes, talking with parents, and answering the phone." What better way to discover what works and what doesn't, what your franchisees need and what they don't...

Feature Story:

Artistic Vision: Raising A Generation That Values The Power And Passion Of Art »

By Eddy Goldberg

Turning your passion into a successful business is every entrepreneur's dream. Turning it into a business that helps other entrepreneurs realize their dreams is even better. Combine that with helping children realize their own creativity and passion is the best.
"We attract people who really want to make a difference," says Bette Fetter, founder of Young Rembrandts, a children's drawing program with nearly 100 offices in the U.S. and abroad. The business, which she started as a home-based business in the Chicago area, soon grew to have 90 teachers working part-time.
"The company started out as Bette's Art Class, but when I incorporated I wanted the name of an artist who was known for his technical skill. Rembrandt is known for his ability to draw and paint, and for his real mastery of art technique," says Fetter, who, in addition to being an educator, is an artist herself...

Feature Story:

Tragedy To Triumph: Heidi Ganahl Kept Her Focus On Her Dream »

By Kerry Pipes

Heidi Ganahl says she has always been an entrepreneur and dog lover. "My husband and I were characterized by two things: we thought up crazy, wild ideas and we loved taking care of our two dogs," she says of their life in the early 1990s. They even wrote a business plan for a "fun doggy daycare business" with a camp-like theme they thought would be great someday. But then tragedy struck: her husband Bion was killed in an airplane accident.
"That was a tough period," recalls Ganahl. "It took a few years before I came back around to the idea of our dog daycare business." That's when her brother Patrick encouraged her to use money she had left from the accident settlement to start the company she had always been passionate about.
In December 2000, she opened the first Camp Bow Wow, in Denver...

Feature Story:

From Pain To Gain: Shane Evans' Back Problem Led To A Successful Brand »

By Eddy Goldberg

How do you cure years of debilitating, recurring back pain? For Shane Evans, it was therapeutic massage. She liked the results so much that she started a franchise to offer that same experience to others. "I haven't had a back problem since I started Massage Heights," says Evans who co-founded the company with her husband Wayne in 2004.
When they opened their first unit in San Antonio and found customers clamoring for more--as well as asking about how they could open one themselves--they knew they were on to something. After 3 years of perfecting the model, they began expanding nationally through franchising. Today they have 140 open and are looking to hit the 300 mark by the end of 2018.
Their success--and appeal--has not gone unnoticed...

Feature Story:

What's An Açaí Bowl?: Spreading The Word, One Bowl At A Time »

By Eddy Goldberg

Let's start with what's an açaí berry. Looking like a cross between a grape and a blueberry, the açaí (ah-sigh-EE) berry is a small, reddish-purple fruit harvested from palm trees that grow around the Amazon River Basin. Its taste has been described as evocative of wild berries and chocolate. Its health benefits as an anti-oxidant "superfood" are well-known...
So, can you build a business around a Brazilian berry? Tara Gilad and her husband Roy think they can, and in 2011 founded Vitality Bowls, a Superfood Café.
"We think there's a really big gap in the market," she says. "People want healthy food and healthy options." However, she realizes that a business is not built on açaí bowls alone...

Feature Story:

Brand Builders!: Blaze Pizza Is Disrupting The Industry »

By Eddy Goldberg

If you had LeBron James on your team, you'd feel pretty good about your chances of winning--big. And that's exactly what Blaze "Fast-Fire'd" Pizza intends to do. James made news last October when he didn't renew his deal with McDonald's and opted instead to publicly endorse Blaze Pizza.
"We're very lucky to have him," says Elise Wetzel, who co-founded the brand in 2011 with her husband Rick (of Wetzel's Pretzel's). But unlike his paid deal with the Golden Arches, James is an investor in Blaze Pizza. In fact, he's been one since 2012.
"LeBron came on as a founding investor and he had been silent and in the background," Rick Wetzel told ESPN last fall. "Now we're using him to get our message out there and put the spotlight on our brand...

Feature Story:

Art Appreciation: Sharing A Passion For Teaching, Kids, And Art »

By Kerry Pipes

Mary Rogers likes to start things and she likes to see children learn. In 1984, she started Computer Explorers, a brand created to teach kids how to work with the newly arriving wave of personal computers. It was a successful brand she deeply enjoyed being a part of, and it's where she first worked with Rosemarie Hartnett. In 1997, with about 150 franchises in 11 countries, Rogers sold her interest in Computer Explorers and left the company. "I left thinking I would just spend the rest of my career consulting and doing various other projects that were of great interest to me," she says.
But the franchise start-up bug wouldn't leave her alone. In 2002, she and Hartnett, who had since spent time with the Tutor Time brand, teamed up to launch a new franchise company focused on delivering art programs to children...

Feature Story:

Fabulous Female Franchise Founders »

Franchise Update

When the team at Franchise Update first floated the idea of highlighting female franchise founders, we didn't realize how many there are! Our list filled quickly before the day ended, and we continued to add more in the weeks that followed. But perhaps we shouldn't have been surprised. After all, we see successful women leaders in franchising all the time, both franchisors and franchisees.
Like most, we were aware of the more well-known women who founded franchise brands. (Quick: Name five!) But as we dug deeper, we began discovering how many women had pioneered their own businesses and turned to franchising to expand them across the country and, for some, around the world. But why should we have been surprised (other than historical bias, prejudice, and stereotypes that just won't fade away)?
Some well-known female founders are among our list, along with many more who aren't so well-known--but likely will be in the not-too-distant future...

Feature Story:

Cleaning Up: Dan Tarantin Has Chem-Dry And N-Hance On The Fast Track »

By Kerry Pipes

Dan Tarantin is president and CEO of Harris Research, franchisor of Chem-Dry and N-Hance Wood Renewal. Chem-Dry, founded in 1977, is a carpet and upholstery cleaning brand with more than 3,500 locations in 50 countries and provides services to nearly 10,000 homes daily. N-Hance is a cabinet and floor restoration service with more than 370 locations in the U.S. and Canada.
Tarantin was hired in late 2011 to reinvigorate and grow the brands. From 1999 to 2001, he was president and CEO of Jackson Hewitt Tax Service. During those years, the company doubled from 1,700 to 3,400 locations, customers increased more than 100 percent, revenue grew 200 percent, and EBITDA was up 600 percent. And there was more. He restructured $30 million of marketing initiatives to expand the customer base, increase brand awareness and influence, and boost client retention...

Feature Story:

Change Agent: Making The World A Better, Cleaner Place »

By Kerry Pipes

Jonathan Barnett has a portfolio full of ideas and plans for his expanding the Oxi Fresh Carpet Cleaning brand. As an enterprising college graduate, he founded the brand in 2006 because, he says, "Carpet cleaning has a low barrier to entry, is excellent for creating repeat business, offers a service in high demand, and has the potential to net millions of dollars." Today, nearly a decade after launching his dream, he remains atop the brand as CEO, directing its growth and pushing the boundaries of an old-school industry.
His track record to date is promising. Barnett opened the first Oxi Fresh in Denver, and within 6 months the company had expanded to 17 locations in 5 states. He gave the first five franchises away free, including one to his mother, who remains a major influence in his life...

Feature Story:

Fresh-Baked Approach: We Take Our Pretzels Seriously, Not Ourselves »

By Bill Phelps

In the fast food industry, taste will always rule. The past few years, however, have seen a shift in the way guests connect with brands, with elevated expectations regarding food quality, transparency, and authenticity. While evolving with your guests is mandatory for success, doing it in a way that aligns with your brand's ethos is the difference between average and thriving. For all the growth Wetzel's Pretzels has experienced, ensuring that our products, marketing, and guest experience have been brand aligned since day one is an element we're incredibly proud of. We were the 10th player in the fresh-baked pretzel category when we entered in 1994, and people said we'd maybe get to 30 locations. We will end 2015 with 320 units, with another 35 to 40 opening in 2016...

Feature Story:

Integration And Collaboration: It's All About Teamwork At Jersey Mike's »

By Eddy Goldberg

At Jersey Mike's Subs, technology, marketing, operations, and strategy are so intertwined, "We joke back and forth about who's in charge of who, because there's so much overlap," says Rich Hope, the company's CMO. "We have a super open-door policy with marketing and IT, and try to get operations involved as well."
"Each department has needs," says CIO Scott Scherer. "In this day and age most of those needs involve technology."
The company's POS system, developed by Scherer and his team, is at the core of the inter-departmental collaboration that is a big part of Jersey Mike's culture--and its rapid growth, as the company approaches the 1,000-unit mark. Scherer describes the brand's award-winning POS system as an integrated software suite with the POS system as the hub (see graphic)...

Feature Story:

Journey To Success: For Tutor Doctor's CEO, Business Is Very Personal »

By Kerry Pipes

For Frank Milner, it's all about the journey. Milner, CEO of Tutor Doctor, sees his role in the Canadian franchise brand as a natural extension of his passion and determination to make organizations succeed and to provide customers with the best products and services possible. And while it's the journey that motivates him, he knows that he doesn't make it alone. "I like to make the journey to success enjoyable for everyone involved," he says.
In 2007, Milner formed an investment group and purchased Tutor Doctor from founder John Hooi. As education is valued across every culture and continent, Milner recognized the brand's tremendous growth potential. There also was a personal connection: his daughter struggled with what he called "math meltdowns," and he understood firsthand the chief benefit of Tutor Doctor's one-on-one model...

Feature Story:

Speed Through Systems: Oxi Fresh's Technology Is So Good, Others Want It! »

By Eddy Goldberg

Franchise systems play up their technology as a differentiator, but Oxi Fresh delivers--in a big way. In fact, other service brands have approached them about using a customized version of their home-built software. "Brands reach out to us all the time," says company founder Jonathan Barnett. So far, Oxi has partnered with one brand, Midtown Chimney Sweeps, which relocated from Southern California to Denver to work more closely with the company.
Before partnering with Oxi Fresh, says Byron Schramm, founder and president of Midtown Chimney Sweeps, "We were a small owner-operated company with branches in several states. We needed a quality scheduling center and researched a lot of brands for solutions." After partnering with Oxi Fresh, sales more than doubled in the first 12 months...

Feature Story:

UPWARD!: Building And Leveraging Your Network To Advance Your Career »

By Eddy Goldberg

"Increasingly, leadership today is defined not just by how many hours you spend at your computer, but your ability to connect to others, says Carol Bartz, former Yahoo CEO and Lisa Lambert, founder of UPWARD."

That's the start of "Why women should do less and network more," an article the two wrote for Fortune last November. It's also the premise behind UPWARD (Uniting Professional Women Accelerating Relationships & Development), the global networking organization for senior professional women that Lambert founded in 2013.
"It's something I had been thinking about for some time. I've seen the disparity in opportunities for men and women in high-tech and in venture capital," says Lambert, who has worked at Intel Corp. for nearly 18 years...

Feature Story:

The Rebirth Of Roy Rogers »

By Jim Plamondon

Larger-than-life brand rides back into town
When I got into the family business in 1995, the Roy Rogers chain was a smaller version of the regional QSR powerhouse it once had been. Hardee's had purchased the brand from Marriott in 1990, largely for the real estate, and began a process of closing, converting, or selling off many of its 648 locations. By the early 2000s, the store count was down to about 80.
To me and my brother, Pete Jr., the decline of Roy Rogers was personal. Our dad, Pete Sr., was part of the Marriott executive team that had created the concept in 1968. It was an exciting time. Roy Rogers was this iconic, larger-than-life cowboy, devoted to Western principles, faith, and family values. He was a popular entertainer and Marriott built upon his persona to create and rapidly grow the franchise...

Feature Story:

Learn At Every Turn: Carin Stutz, President Of McAlister's Deli, Is A Quick Study »

By Helen Bond

Carin Stutz, president of McAlister's Deli, considers herself a student of business. If her own success in the restaurant industry is any measure, she's a quick study. And since taking on the role in mid-November, she has been immersed in all things McAlister's.
Discovering a brand's essence is a typical strategy for Stutz, who has built a career by taking the time to study every aspect of a brand, from finance to food to franchisees, to ensure she protects what the customers love and uncovers new ways to make the business better.
Stutz, 58, has spent her entire work life in the restaurant business and brings a passionate, results-driven approach and rich background in operations to McAlister's. "I learned early in my career that you have to be an advocate for yourself," she says...

Feature Story:

Balancing Act: Raising A Special Needs Child From The C-suite »

By Eddy Goldberg

Early in her career, Barbara Moran-Goodrich, CEO of the Moran Family of Brands, was fired from her job as controller at Moran Industries--by her own father, who had founded the company. He believed his intentions were good. His timing was not.
"I wish you would have let me know before I bought a house and had a baby," she told him. Yes, those were different times, and she knows that in his mind he meant well, but still...
"A lot of people will say, 'Okay, that's unacceptable.' And it is unacceptable in the workplace. But in the 1980s, that was not unheard of. Many women had to make career choices between families or their career. And many times it derailed their career, or they would make decisions to push having a family back, just to be able to continue forward in their career...

Feature Story:

Power Up!: Batteries Plus Bulbs Chases $1 Billion In Sales »

By Kerry Pipes

Russ Reynolds' leadership has helped Batteries Plus Bulbs push boundaries and create enhancements that not only are keeping the brand relevant, but also are expanding its product and service offerings and creating sustainable growth. Under Reynolds' direction, the brand has seen system revenue more than double in the past five years. It has also maintained double-digit system sales growth and store opening rates during this period. Today Batteries Plus Bulbs is the country's largest battery and light bulb franchise and is looking to expand the $30 billion battery and $17 billion light bulb industries.
Following retail management experience at Target and GNB Technology, a consumer and industrial battery manufacturer, Reynolds arrived at Batteries Plus in 2000, serving as president and COO for two years until he became CEO and put the brand on the fast track...

Feature Story:

Chief Vibe Officer: Which Wich's Jeff Sinelli Brings A Unique Approach To Leadership »

By Kerry Pipes

Jeff Sinelli likes to be called CVO--as in chief vibe officer. It may seem slightly irreverent, but the founder and CEO of Which Wich is not your ordinary leader. You won't catch him wearing a suit at headquarters or visiting the stores, but instead donning the brand's black-and-yellow colors.
His leadership and unique approach allowed him to enter a busy sandwich sector and differentiate his way straight to success. "We took on a crowded market," says Sinelli. "We took ordinary sandwiches and made them extraordinary. We did it in two ways: with the unique and interactive ordering system, and with the product itself. We also stepped it up with superior service. We elevated the sandwich, the experience, and the environment."
Success is not new to Sinelli...


Learn More

Consumer Marketing: From four walls to the world    

Franchise Update Magazine

Issue II, 2016

Premium Services

Franchise Leadership & Development Conference Business Opportunity

Franchise Leadership & Development Conference
Sept. 28-30, 2016 Intercontinental, Atlanta, GA. Over 350 franchise...

Michael H. Seid & Associates Business Opportunity

Michael H. Seid & Associates
MSA provides domestic and international franchise advisory services to...

Fisher & Zucker LLC Business Opportunity

Fisher & Zucker LLC
A full-service law firm with a national practice dedicated almost...

Plave Koch PLC Business Opportunity

Plave Koch PLC
A new and different kind of law firm -- is dedicated to putting our...


A Franchise Update Media Group Production
Franchise Update Media | P.O. Box 20547 // San Jose, CA 95160 // PH. (408) 402-5681
Copyright © 2001 - 2016. All Rights Reserved. Site Hosting Provided By: wishVPS on FUMG3

In Loving Memory Of Timothy Gardner (1987-2014)