CMO Roundtable - Franchising.com
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CMO Roundtable

Leading franchise CMOs answer questions and discuss today’s important topics in franchise marketing and advertising. Learn from the pros and gain new ideas, about marketing strategies, tactics, and technologies you can use to take your marketing programs to the next level.

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Re-Bath's strategic customer-centric approach, offering one-stop-shop remodeling experiences and consistent messaging, drives franchisee profits through expanded reach and simplified processes
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  • 5,075 Reads 2 Shares
Massage Heights emphasizes customer experience for franchisee profits, offering quality services, products, and support, fostering loyalty and community reputation
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  • 5,583 Reads 10 Shares
Experience innovation and organic growth with Hand & Stone Massage and Facial Spa--a health and wellness brand offering cutting-edge spa technology, strategic franchise partnerships, and a proven multi-unit success approach.
  • Franchise Update Magazine
  • 5,211 Reads 21 Shares
Join the Chicken Salad Chick family - America's unique chicken salad concept spreading joy and enriching lives through powerful franchise development, compelling owner testimonials, and active participation in trade shows, all backed by a strong media presence and a commitment to corporate values.
  • Franchise Update Magazine
  • 5,340 Reads 10 Shares
Leveraging owned channels, trade shows, and personalized discovery days, Smoothie King employs a holistic marketing approach to attract multi-unit franchisees who share their passion for promoting a healthy and active lifestyle.
  • Franchise Update Magazine
  • 5,273 Reads 1 Shares
When a crisis hits, marketing professionals must be prepared with a plan—well in advance. What’s yours?
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  • 6,121 Reads 71 Shares
When a crisis hits, marketing professionals must be prepared with a plan—well in advance. What’s yours?
  • Franchise Update Media
  • 6,122 Reads 12 Shares
How technology is helping Payroll Vault measure the ROI of their marketing and ad spend
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  • 4,595 Reads 2 Shares
How technology is helping MassageLuXe measure the ROI of their marketing and ad spend
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PJ’s Coffee CMO discusses which media channels the growing brand will focus on in 2023 for its marketing
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We asked Matt Coffey, Director of Marketing at Mosquito Authority, what social media channels he’s finding most effective for attracting quality leads.
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MassageLuXe
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How Title Boxing Club is using its marketing programs to benefit its franchisees
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We asked Massage Heights and Prose how their brand is successfully engaging social media influencers.
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Two marketing directors discuss the role their team plays in real estate and site selection
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Innovative marketing strategies at Coyote Ugly Saloon and The Woodhouse Day Spas
  • Franchise Update
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How Stoner's Pizza Joint and Auntie Anne's create an exceptional customer experience.
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What are the marketing challenges of overseas expansion? (Young Rembrandts & Dale Carnegie)
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Crisis preparation has been a part of our franchisees' onboarding and training since the beginning.
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Kent Frogley, Chief Marketing Officer at Real Property Management and Jessica Yarmey, chief marketing officer at Club Pilates, explain how they create online ads that engage customers, build loyalty, and get results. Here's what they told us.
  • Franchise Update
  • 10,336 Reads 6 Shares
Absolutely. Because marketing is one of those areas fortunate enough to interact with so many different aspects of the Freddy's family, our marketing team is constantly in communication with our owners, operations teams, franchisee groups, and many other areas of the company.
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  • 14,931 Reads 66 Shares
The two main ways we use technology to help us understand and retain customers are through our retention and PLEASE scores.
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  • 8,297 Reads 10 Shares
Broken Yolk
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Broken Yolk
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Since joining Always Best Care in August 2015, my primary focus has been to overhaul the brand. In 2016, our major marketing objective was to build the brand's overall marketing platform and system.
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  • 5,894 Reads 1 Shares
At TruFusion, we market primarily to the Millennial, specifically females. Because of this, we are talking to the most highly connected generation yet, with their access to instant information.
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  • 6,325 Reads 1,014 Shares
With today's highly savvy consumers, the marketing landscape is constantly changing and requires a comprehensive, multi-layered approach to help a business achieve its goals and objectives.
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  • 5,882 Reads 1,021 Shares
How is social media changing and evolving, and how is your brand adapting and getting results?
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From a strategic perspective, we will be looking to connect with our customers in a more personal way to help strengthen repeat business.
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The most important metrics for marketing should be cost per lead and cost per sale. Cost per lead is the media cost divided by the number of legitimate leads.
  • Franchise Update
  • 6,635 Reads 1,021 Shares
Twenty-first century learning skills--which include STEAM concepts (science, technology, engineering, arts, and mathematics) and the 4Cs (communication, collaboration, critical thinking, and creativity)--are at the foundation of The Goddard School's play-based learning program.
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  • 7,999 Reads 1,021 Shares
Hiring the right team is absolutely the most important element of getting the results you want.
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  • 6,758 Reads 1,021 Shares
The Maids has more than 30 years of experience in the highly competitive residential cleaning industry. We know well the importance and challenges of differentiating our brand in the market, and how important culture is in conveying and creating a positive overall brand experience.
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