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Ask a group of multi-unit franchisees about the importance of customer service and you're likely to get a unanimous response. Strong customer service leads to positive operating results. However, creating a business environment that puts this customer service-focused strategy into action can be more difficult than it seems. The goal is to create a customer experience that brings loyal customers back again and again. One of the most knowledgeable experts on doing just this will be a featured speaker at this year's Multi-Unit Franchising Conference.
John R. DiJulius III is president of John Robert's Hair Studio & Spa and the founder and CVO (Chief Visionary Officer) of The DiJulius Group, a customer experience consulting organization that helps companies improve and maintain a healthier corporate culture and performance, lower employee turnover costs, and increase customer retention factors. He'll bring all of this knowledge and more with him as a leads a dynamic and interactive session at this year's conference.
DiJulius has worked with some of the biggest companies and organizations in the world. He has helped The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Panera Bread, Nestle, Marriott Hotel, and Chick-fil-a build and set new standards in customer service and expectations. But he doesn't just deal exclusively with corporate behemoths. He has the ability to draw on his experience working with large companies and translate those processes to fit even small business models.
He has used his own John Robert's Spa, (named one of the Top 20 Salons in America, with multiple locations and over 150 employees), as living laboratories to test his findings and theories.
All of this firsthand experience and background in customer service has helped him pen best-selling books like Secret Service, Hidden Systems That Deliver Unforgettable Customer Service and What's The Secret? To Being a World Class Customer Service Organization.
A captivating and charismatic speaker, DiJulius will shed light on how multi-unit franchisees can provide consistent world-class customer service. He'll explain how every Company, regardless of industry, can easily implement and execute the same systems and commandments without increasing costs or reducing productivity.
DiJulius will wrap up the 2011 Multi-Unit Franchising Conference on Friday, April 29 with an exclusive session entitled "What's the Secret? Providing World Class Customer Experience." If you're interested in having your franchise locations deliver a world-class service experience that can boast sales growth, increased customer retention, and a stronger bottom line, then this is a session you won't want to miss.
The Multi-Unit Franchising Conference will take place April 27-29 at The Venetian in Las Vegas. The theme is "What's Next. Plan Tomorrow Today." Registration information can be found at http://www.multiunitfranchisingconference.com.