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The foundation of your successful selling program starts with your sales process. It's the anchor to embracing, guiding, and closing quality candidates who will help you build your system. It's the tightly honed script that ensures successful production from initial contact to closing. It's the Broadway hit performance that every night leads audiences from opening curtain to standing ovations; the World Series champions who mastered the execution of their game plan. Franchise development is no different: follow the plan, the plan works. This is the playbook to success for top-performing recruitment programs.
Every sales process must be refined to work most effectively for each franchisor's concept, franchise program, and franchise candidates. Establishing your sales process is an evolution that recognizes the changing marketplace, competition, buyer motivations, and current strengths and challenges within your franchise. For example, a company plagued by litigation two years ago should consider presenting their FDD later, rather than earlier in their sales process. This allows them to first focus on building relationships, credibility, and trust with candidates. The positive validation from current successful franchisees reinforces the strength of the franchise opportunity. Once that is established, the FDD can be addressed and delivered to the prospect, who is more confident and understanding of the company's former issues.
The Six Steps to Selling Success is my playbook for fueling high-performance selling.
Inherent in every strong development process, this basic framework for recruitment has produced tens of thousands of sales for franchisors over the past two decades. There will be variations tailored to each concept, but the core approach remains the same. It's a quick-learn tutorial that breaks through the complexities of franchise selling. The principles are simple and highly effective. The execution is quite demanding, but when followed correctly can produce rewarding results.
The process incorporates self-qualifying and self-closing principles. The steps are summarized in the following table:
In the coming weeks, I will delve into each step in detail, including sample scripts, checklists, and other "how-to" tips and tools to help you improve your franchise sales process in the coming year.
This is an excerpt from my Amazon.com best-selling book, "Grow to Greatness: How to build a world-class franchise system faster." To order copies, click here.