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Basic business fundamentals teach that organizations won't experience much prolonged success without strong leadership and management in place. It really does start at the top. Good managers understand that there are certain strategies and techniques that help create a positive working environment for their entire team. Of course the end result of this kind of management is a healthy business with satisfied customers.
Multi-unit franchise operators know that past a few units, they need help overseeing the empire. Unit and area managers often bridge the gap between the day-to-day operations and the franchise operator. They're the eyes and ears on the ground and in the stores. What they see, manage, and report back can be imperative to the ongoing success of the company.
At this year's Multi-Unit Franchising Conference in Las Vegas, a roundtable discussion among dozens of high-performing multi-unit franchise operators led to a list of 10 common themes related to management best practices. These 10 central ideas surfaced repeatedly around the tables as tried and true ways that operators can, and have, built more profitable operations.