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As we begin the new year, customer service and customer experience loom large in winning in an uncertain marketplace and economy. Franchisors and franchisees alike are searching for the best ways to attract, engage, and retain both customers and employees. After all, the best customer experience depends on the best employees to deliver it.
In that light, may we present a potpourri of helpful content from customer experience guru John DiJulius, who recently published a list of his top 10 blogs, podcasts, and videos of 2022. Here’s the list, with links to read, hear, and see them as you prepare for 2023. As we like to say, “There’s gotta be something here for everyone!”
John R. DiJulius III, author of The Customer Service Revolution, is president of The DiJulius Group, a customer service consulting firm that works with companies including Starbucks, Chick-fil-A, Ritz-Carlton, Nestle, PwC, Lexus, and many more. Contact him at 216-839-1430 or info@thedijuliusgroup.com.