Outlook Full Year 2017
MEMPHIS, Tenn. - February 23, 2017 - (BUSINESS WIRE) - ServiceMaster Global Holdings, Inc. (NYSE: SERV), a leading provider of essential residential and commercial services, today announced unaudited fourth-quarter and full year 2016 results. For the fourth-quarter, the company reported a year-over-year revenue increase of 5 percent, and, for the full year, the company reported a year-over-year revenue increase of 6 percent. Both the fourth quarter and full year increases in revenue were driven primarily by organic growth at American Home Shield (“AHS”), the impacts of acquiring Alterra Pest Control, LLC (“Alterra”) in November 2015, OneGuard Home Warranties (“OneGuard”) in June 2016 and Landmark Home Warranty (“Landmark”) in November 2016.
Fourth-quarter 2016 net income was $31 million, or $0.23 per share, versus $17 million, or $0.12 per share, in the same period in 2015. Full year 2016 net income was $155 million, or $1.13 per share, versus full year 2015 net income of $160 million, or $1.17 per share. Pre-tax income includes charges for fumigation related matters of $93 million in the full year 2016 and $9 million in the fourth-quarter and full year 2015, an insurance reserve adjustment of $23 million in the full year 2016 and a loss on extinguishment of debt of $32 million in the fourth-quarter and full year 2016 and $58 million in the full year 2015. Additionally, fourth-quarter and full year 2015 include an estimated charge relating to our voluntary correction proposal to our 401(k) plan for $23 million.
Fourth-quarter 2016 Adjusted EBITDA was $144 million, a year-over-year increase of $20 million, or 16 percent, primarily driven by an increase in Adjusted EBITDA of $18 million at AHS. Full year 2016 Adjusted EBITDA was $667 million, a year-over-year increase of $45 million, or 7 percent, driven largely by increases at Terminix and AHS of $24 million and $15 million, respectively.
Fourth-quarter 2016 adjusted net income was $60 million, or $0.44 per share, versus $45 million, or $0.33 per share, for the same period in 2015. Full year 2016 adjusted net income was $281 million, or $2.04 per share, versus full year 2015 adjusted net income of $245 million, or $1.80 per share.
Rob Gillette, ServiceMaster’s chief executive officer, noted: “This was another solid quarter. At American Home Shield, both revenue and Adjusted EBITDA growth increased as we continue to focus on streamlining operations, growing organically and capitalizing on recent acquisitions. At Terminix, our investment in our termite business continues to show progress as year-over-year sales and revenue continue to grow. Challenges remain in our pest control business but we are confident the operational changes we are making will improve customer service and retention and result in solid growth in the future.”
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A reconciliation of both adjusted net income and Adjusted EBITDA to net income, as well as a reconciliation of free cash flow to net cash provided from operating activities from continuing operations, are set forth below in this press release.
Terminix reported a 3 percent year-over-year revenue increase in the fourth-quarter of 2016, driven by the impact of the Alterra acquisition in November 2015 and organic growth, primarily driven by improved pricing. Adjusted EBITDA decreased 4 percent, or $3 million, versus prior year, primarily reflecting a $4 million increase in production labor costs associated with the company’s effort to improve customer service, $2 million increase in technology costs and $2 million increase in other costs, offset, in part, by $4 million from the conversion of higher revenue and $1 million decrease in fuel costs.
For the year, Terminix reported a 6 percent year-over-year revenue increase, driven by the impact of the Alterra acquisition in November 2015 and organic growth, primarily driven by improved pricing. Adjusted EBITDA increased 7 percent, or $24 million, versus prior year, primarily reflecting $36 million from the conversion of higher revenue, $5 million decrease in fuel costs, and $1 million decrease in other costs, offset, in part, by $12 million increase in technology costs and $6 million increase in production labor costs associated with the company’s effort to improve customer service.
American Home Shield reported a 14 percent year-over-year revenue increase in the fourth-quarter of 2016 driven by growth in the number of home warranties, improved pricing and the impact of the OneGuard and Landmark acquisitions in June and November 2016, respectively. AHS’s organic revenue growth was 8 percent in the fourth-quarter versus prior year.
For the quarter, Adjusted EBITDA increased 56 percent, or $18 million, versus prior year, primarily reflecting a $6 million increase from the conversion of higher revenue, $11 million decrease in contractor claims costs primarily associated with prior year use of out of network contractors, and $2 million of Adjusted EBITDA associated with the OneGuard and Landmark acquisitions, offset, in part, by a $1 million increase in technology costs.
For the year, American Home Shield reported an 11 percent year-over-year revenue increase, driven by growth in the number of home warranties, improved pricing and the impact of the OneGuard and Landmark acquisitions. AHS’s organic revenue growth was 9 percent versus prior year. Adjusted EBITDA increased 7 percent, or $15 million, versus prior year, primarily reflecting a $33 million increase from the conversion of higher revenue and $4 million of Adjusted EBITDA associated with the OneGuard and Landmark acquisitions, offset, in part, by a $12 million increase in sales and marketing costs, a $7 million increase in technology costs and a $3 million decrease in investment income.
The Franchise Services Group reported a 7 percent year-over-year revenue decrease in the fourth-quarter of 2016 driven by the conversion of company-owned Merry Maids branches to franchises, offset, in part, by higher fee revenue. Adjusted EBITDA increased 11 percent, or $2 million, versus prior year, primarily reflecting higher fee revenue.
For the year, the Franchise Services Group reported a 14 percent year-over-year revenue decrease primarily driven by the conversion of company-owned Merry Maids branches to franchises and a decrease in other revenue, offset, in part, by higher fee revenue. Adjusted EBITDA increased 3 percent or $2 million versus prior year, primarily reflecting $6 million in cost reductions, offset, in part, by a $3 million loss of EBITDA from previously company-owned Merry Maid branches converted to franchises and $1 million decrease from the conversion of lower revenue.
For the year ended December 31, 2016, net cash provided from operating activities from continuing operations decreased to $325 million from $398 million for the year ended December 31, 2015. During the year ended December 31, 2016, payments in connection with the settlements of fumigation related matters totaled $90 million ($56 million, net of tax).
Net cash used for investing activities from continuing operations was $133 million for the year ended December 31, 2016 compared to $98 million for the year ended December 31, 2015.
Net cash used for financing activities from continuing operations was $102 million for the year ended December 31, 2016 compared to $381 million for the year ended December 31, 2015. During the year ended December 31, 2015, the company paid down approximately $340 million in debt. During the year ended December 31, 2016, we used $60 million to purchase 1.6 million shares of company stock and refinanced our prior $2.4 billion term loan with a new $1.650 billion term loan and $750 million of unsecured debt.
Free cash flow(3) was $270 million for the year ended December 31, 2016 compared to $358 million for the year ended December 31, 2015.
As previously disclosed, on January 20, 2017, the company entered into a new plea agreement in connection with the investigation initiated by the United States Department of Justice (DOJ) related to the U.S. Virgin Islands matter. Under the terms of the new plea agreement we have agreed to pay fines, community service and government costs totaling up to $10 million, which is equivalent in total amount to the financial terms under the superseding plea agreement that was previously rejected by the court. Unlike the superseding plea agreement, however, the new plea agreement is non-binding on the court. It is possible that the court could use its discretion to impose fines or other terms different than those in the new plea agreement. The new plea agreement is subject to the approval of the court and, if approved, will resolve the federal criminal consequences associated with the DOJ investigation.
On February 23, 2016, the company’s board of directors authorized a three-year share repurchase program, under which the company may purchase up to $300 million of outstanding shares of common stock. During the fourth-quarter and full year 2016, the company purchased 224,772 shares and 1,646,716 shares, respectively, of common stock at an average price paid per share of $35.57 and $36.65, respectively.
Additionally, year-to-date through February 17, 2017, the company purchased 1.1 million shares of common stock at an average price paid per share of $37.50.
On November 8, 2016, the company refinanced its prior Term Loan B due 2021 and $300 million revolving credit facility due 2019 with the proceeds of a new $1.650 billion Term Loan B due 2023, a new $300 million revolving credit facility due 2021 and $750 million of unsecured debt maturing in 2024.
On November 30, 2016, American Home Shield acquired Landmark Home Warranty. The acquisition expands the company's home warranty footprint in Arizona, Idaho, Nevada, Oregon, Texas and Utah. Based in Salt Lake City, Landmark has provided affordable and comprehensive home warranties to customers since 2004.
On January 18, 2017, the company announced that Senior Vice President and Chief Financial Officer Alan Haughie will retire in March 2017, following the announcement of the Company’s financial results for the quarter and year ended December 31, 2016 and the filing of its Annual Report on Form 10-K for the year ended December 31, 2016 (“2016 10-K”). The Company also announced that Anthony (Tony) DiLucente has joined the Company as a Senior Vice President and will assume the role of Chief Financial Officer after the filing of the 2016 10-K.
The company expects full-year 2017 revenue to range from $2,885 million to $2,915 million, or an increase of between 5 percent and 6 percent compared to 2016. Full-year 2017 Adjusted EBITDA is anticipated to range from $700 million to $715 million, or an increase of 5 percent to 7 percent compared to 2016. Our 2017 outlook excludes the impact of potential acquisitions.
The company expects organic revenue growth at Terminix to range from 1 percent to 2 percent for full-year 2017 compared to prior year and, for the first-quarter of 2017, the company expects Terminix organic revenue growth to be flat compared to prior year. The company expects Terminix organic revenue growth to accelerate in the second half of 2017 as Terminix’s focus on customer service drives higher retention of our pest control customers. The company expects Terminix to incur additional labor costs associated with service delivery improvement in 2017 resulting in Adjusted EBITDA margins remaining flat to down 1 percent compared to 2016.
The company expects American Home Shield full-year 2017 revenue growth to range from 12 percent to 14 percent.
A reconciliation of the forward-looking 2017 Adjusted EBITDA outlook to net income is not being provided as the company does not currently have sufficient data to accurately estimate the variables and individual adjustments for such reconciliation.
The company will discuss its fourth-quarter and full year 2016 financial and operating results during a conference call at 8 a.m. central time (9 a.m. eastern time) today, February 23, 2017. To participate on the conference call, interested parties should call 888.612.1053 (or international participants, 303.223.2694). Additionally, the conference call will be available via webcast. A slide presentation highlighting the company’s results will also be available. To participate via webcast and view the slide presentation, visit the company’s investor relations home page. The call will be available for replay until March 25, 2017. To access the replay of this call, please call 800.633.8284 and enter reservation number 21842769 (international participants: 402.977.9140, reservation number 21842769). You may also review the webcast on the company’s investor relations home page.
ServiceMaster Global Holdings, Inc. is a leading provider of essential residential and commercial services, operating through an extensive service network of more than 8,000 company-owned locations and franchise and license agreements. The company’s portfolio of well-recognized brands includes American Home Shield (home warranties), AmeriSpec (home inspections), Furniture Medic (furniture and cabinet repair), Merry Maids (residential cleaning), ServiceMaster Clean (janitorial), ServiceMaster Restore (disaster restoration) and Terminix (termite and pest control). The company is headquartered in Memphis, Tenn. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or Facebook.com/ServiceMaster.
This press release contains forward-looking statements and cautionary statements, including 2017 revenue and Adjusted EBITDA outlook and approval of the U.S. Virgin Islands new plea agreement. Some of the forward-looking statements can be identified by the use of forward-looking terms such as “believes,” “expects,” “may,” “will,” “shall,” “should,” “would,” “could,” “seeks,” “aims,” “projects,” “is optimistic,” “intends,” “plans,” “estimates,” “anticipates” or other comparable terms. Forward-looking statements are subject to known and unknown risks and uncertainties, many of which may be beyond our control, including, without limitation, the risks and uncertainties discussed in the “Risk Factors” and “Information Regarding Forward-Looking Statements” sections in the company’s reports filed with the U.S. Securities and Exchange Commission. We caution you that forward-looking statements are not guarantees of future performance or outcomes and that actual performance and outcomes, including, without limitation, our actual results of operations, financial condition and liquidity, and the development of the market segments in which we operate, may differ materially from those made in or suggested by the forward-looking statements contained in this press release.
Additional factors that could cause actual results and outcomes to differ from those reflected in forward-looking statements include, without limitation, lawsuits, enforcement actions and other claims by third parties or governmental authorities; compliance with, or violation of environmental health and safety laws and regulations; 401(k) Plan corrective contribution; the effects of our substantial indebtedness; changes in interest rates, because a significant portion of our indebtedness bears interest at variable rates; weakening general economic conditions; weather conditions and seasonality; the success of our business strategies, and costs associated with restructuring initiatives. The company assumes no obligation to update the information contained herein, which speaks only as of the date hereof.
This press release contains certain non-GAAP financial measures. Non-GAAP measures should not be considered as an alternative to GAAP financial measures. Non-GAAP measures may not be calculated or comparable to similarly titled measures of other companies. See non-GAAP reconciliations below in this press release for a reconciliation of these measures to the most directly comparable GAAP financial measures. Adjusted EBITDA, adjusted net income, adjusted earnings per share and free cash flow are not measurements of the company’s financial performance under GAAP and should not be considered as an alternative to net income, net cash provided by operating activities from continuing operations or any other performance or liquidity measures derived in accordance with GAAP. Management uses these non-GAAP financial measures to facilitate operating performance and liquidity comparisons, as applicable, from period to period. We believe these non-GAAP financial measures are useful for investors, analysts and other interested parties as they facilitate company-to-company operating and liquidity performance comparisons, as applicable, by excluding potential differences caused by variations in capital structures, taxation, the age and book depreciation of facilities and equipment, restructuring initiatives and equity-based, long-term incentive plans.
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(1) Adjusted EBITDA is defined as net income before: depreciation and amortization expense; 401(k) Plan corrective contribution; fumigation related matters; insurance reserve adjustment; non-cash stock-based compensation expense; restructuring charges; gain on sale of Merry Maids branches; non-cash impairment of software and other related costs; loss from discontinued operations, net of income taxes; provision for income taxes; loss on extinguishment of debt; interest expense; and other non-operating expenses. The company’s definition of Adjusted EBITDA may not be comparable to similarly titled measures of other companies.
(2) Adjusted net income is defined as net income before: amortization expense; 401(k) Plan corrective contribution; fumigation related matters; insurance reserve adjustment; restructuring charges; gain on sale of Merry Maids branches; impairment of software and other related costs; loss from discontinued operations, net of income taxes; loss on extinguishment of debt; and the tax impact of the aforementioned adjustments. The company’s definition of adjusted net income may not be comparable to similarly titled measures of other companies. Adjusted earnings per share is calculated as adjusted net income divided by the weighted-average diluted common shares outstanding.
(3)Free cash flow is defined as net cash provided from operating activities from continuing operations less property additions.
(4)Corporate includes The ServiceMaster Acceptance Company Limited Partnership (SMAC) and the unallocated expenses of our headquarters function.
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(1) For the three months and year ended December 31, 2016, organic pest control revenue growth was negatively impacted by a $2 million revenue decline associated with Alterra. To the extent the impact of the Alterra acquisition is excluded, organic pest control revenue growth would be negative 1 percent for the fourth-quarter and 1 percent for the full year.
(2) Termite renewal revenue comprised 47 percent and 48 percent of total revenue from Termite and Other Services for the fourth-quarter of 2016 and 2015, respectively. For the full year 2016 and 2015, termite renewal revenue comprised 51 percent and 50 percent, respectively, of total revenue from Termite and Other Services.
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(1) As of December 31, 2016, excluding the OneGuard and Landmark accounts acquired on June 27, 2016 and November 30, 2016, respectively, the growth in home warranties was 7 percent, and, excluding all OneGuard and Landmark accounts, the customer retention rate for our American Home Shield segment was 75 percent.
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James Shields
ServiceMaster Global Holdings, Inc.
Investor Relations
901-597-6839
James.Shields@servicemaster.com
Peter Tosches
ServiceMaster Global Holdings, Inc.
Media Relations
901-597-8449
Peter.Tosches@servicemaster.com
SOURCE ServiceMaster Global Holdings, Inc.
ServiceMaster Global Holdings, Inc. is a provider of essential residential and commercial services.