February 29, 2024 // Franchising.com // Delafield, WI - The Franchise Customer Experience Institute has announced the eleven inaugural brand recipients of the 2024 Franchise Customer Experience Certification.
The Franchise Customer Experience Certification is awarded to companies that demonstrate superior practices in delivering franchisee and consumer experiences that lead to improved franchise profitability. Each of these brands submitted to a comprehensive evaluation process, which included an independent review of 32 franchisor practices, interviews with franchisees and consumers, and analysis of third-party data.
“We’re honored to recognize these innovative franchisors with their 2024 Franchise Customer Experience Certification award,” said Jayson Pearl, President and Founder of the Franchise Customer Experience Institute. “We’re grateful for this opportunity to support their commitment to growth and making franchising better. We’re excited to expand this program with other customer-focused brands throughout 2024 and beyond.”
The Franchise Customer Experience Certification recognizes a franchisor’s commitment to its franchisees and customers and providesl access to a wealth of resources from the Franchise Customer Experience Institute. The Franchise Customer Experience Resource Center includes hundreds of tools and research materials designed to help brands further improve customer experiences and franchisee profitability.
The inaugural brand recipients of the 2024 Franchise Customer Experience Certification are: BatteriesPlus, Chicken Salad Chick, Christian Brothers Automotive, FASTSIGNS, Homewatch CareGivers, Massage Heights, MY SALON Suite, NerdsToGo, PuroClean, QC Kinetix, Wild Birds Unlimited.
The Franchise Customer Experience Institute is dedicated to recognizing and supporting brands that excel in driving franchisee profitability through improved franchisee and consumer experiences. With a mission to provide recognition and resources, the Institute is committed to supporting brands in driving profitable growth for franchisees and elevating standards in franchising. For more information about the Franchise Customer Experience Certification, visit www.FranchiseCXCertification.com.
SOURCE Franchise Customer Experience Institute
The Franchise Customer Experience Certification provides recognition and resources for brands that drive improved franchisee profitability from a superior consumer and franchisee experience.