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AI receptionists entered the customer service space with a bang. Like many businesses, franchise networks were quick to adopt the new technology, with cost being a main driver. Not only were AI receptionists relatively low-cost (especially compared to in-house receptionists), but they also promised a high ROI by capturing every opportunity. Sounds like a revenue-driving game changer… right?
Unfortunately, many franchise systems have learned the hard way that this isn't the case. Recent research reveals that:
Not only are AI receptionists actively causing callers to hang up, they’re also tarnishing trust. And in franchising, trust is integral. Broken trust can lead to negative reviews and a damaged reputation for the whole network.
These statistics aren’t just numbers; they reflect real life.
Craig Grove from GRT Realty used to use an AI answering service. But calls kept getting dropped, and revenue was literally slipping through his fingers into competitors' hands: “I was using an AI service, and my leads dropped to nothing… As soon as the robot answered, people hung up.”
Why? Because people don’t want to speak to a robot. Since moving to people-powered answering, customers are no longer hanging up, and Craig has managed to grow his business from 6 to more than 70 real estate agents at its peak. Listen to the full story here.
Customers pick up the phone with a purpose. All of your efforts (marketing, referrals, reputation) lead to the moment they decide to call. So the moment they connect with you, it’s crucial that you show up. No voicemail, no AI. Just a real voice willing to help.
If a customer hangs up on one location, they’re unlikely to try another under the same brand. Poor customer experience has its own price tag.
Of course, there’s still a need for a system where every call gets answered, but it doesn’t have to be a robotic one.
Real people can answer calls on behalf of your franchise system 24/7/365. Using customized scripts, your franchise network can deliver customer happiness and brand-consistent service around the clock. Here’s what that means for you:
When it comes to cost, a people-powered answering service like AnswerConnect costs a fraction of what it takes to handle calls in-house and offers far more value than connecting callers to AI systems that don’t understand their needs or nuances.
Tools come and go; just because AI technically can do the job doesn’t mean it should. Protect your brand, protect your people, protect your customer relationships, and watch your business grow.
At AnswerConnect, we’re dedicated to helping you answer fast, deliver consistent service, and ensure no opportunity is missed. Get started today.
Phone: 800-584-0234
Email: franchisesales@answerconnect.com
Book a consultation: Schedule now
AnswerConnect offers 24/7 live answering with professional receptionists using franchisor-approved scripts to ensure a warm, consistent brand experience.
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