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Franchise Articles

Browse our selection of franchise articles and features to help further your knowledge in opening and operating a franchise business. Our exclusive features cover the , , , , , , and site of the franchise business. Written by the editorial team that produces Franchise Update Magazine and Multi-Unit Franchisee Magazine, the franchise industries premier magazines.

Feature Story:

10 Most Common HR Issues For Franchises - And How To Address Them »

By XpertHR

These days, even experienced franchise owners can be overwhelmed by human resource demands and compliance challenges. In a new report, XpertHR identified the 10 most common HR dilemmas faced by franchises and offered guidance on how to address them. The white paper can help franchises - franchisors and franchisees alike - deal with issues such as joint employer liability, employee leave, reasonable accommodation requests, paid sick leave, employee classification, overtime requirements, finding and hiring the right employees, onboarding and training, protected activity, and more.

While all franchises face similar issues, smaller franchisees, typically focused on running their business and putting out fires, generally focus on day-to-day employment challenges and struggle to stay current with legal and workplace trends...

Feature Story:

Arooga's Grille House & Sports Bar Coming To New York »

Multi-Unit Franchisee

JGJO Development Co. LLC, has signed an agreement that will bring at least 10 Arooga's Grille House & Sports Bar locations to Long Island (Nassau/Suffolk Counties) and Queens areas of New York. This marks the brand's fourth multi-unit franchise agreement and its sixth state.
The JGJO agreement, under the direction of Joseph A. Alagna, Jr. and Stephan A. Stein, gives the Arooga's brand a total of 44 units, 10 corporate and 34 franchise locations, either built or under contract. Alagna and Stein are the principals of Joseph Gunnar & Co., the Wall Street brokerage and investment banking firm, and the general partners of Buttonwood, a private equity venture capital fund.
Alagna, chairman and CEO said, "We are thrilled to partner with Arooga's and are anxious to bring the exciting Arooga's experience to the Long Island, New York marketplace...

Feature Story:

5 Consumer Marketing Publications You Can Learn From »

By Eddy Goldberg

Vendors and suppliers are continually producing white papers, reports, studies, surveys, and other "vendor-neutral" publications, aimed at informing potential customers about a technology or trend, and touting their own subject matter expertise in the process. Here are five such publications (all free) to consider as you seek to continually improve your consumer marketing efforts, strategies, and campaigns. Edited overview descriptions are taken directly from each publication. (This list does not imply an endorsement of the companies or their respective points of view.)
Title: The 7-Minute Buyer's Guide to Choosing Your Customer Support Solution
Source: AcquireSoftware
Pages: 9
Overview: This guide will take you through a three-step process for assessing your operations, determining the kind of customer support solution you need, and finding a vendor who can supply the perfect software...

Feature Story:

Arizona Says No To Wage Discrimination »

Multi-Unit Franchisee

The state of Arizona stands with the IFA and has filed an amicus brief with the Ninth Circuit Court of Appeals in support of IFA's effort to halt discrimination against franchisees by the city of Seattle. Last year, Seattle approved an increase in the minimum wage that classifies franchisees as large corporations rather than the small, locally owned businesses that they are. The IFA says this artificial distinction that will force franchise businesses to boost their workers' wages faster than other small businesses.
In his brief, Arizona Solicitor General John R. Lopez, IV says that the Seattle ordinance is discriminatory and directly burdens 13 franchisors based in Arizona and their 54 franchise units operating in Seattle. The brief also asserts that the ordinance violates the U...

Feature Story:

Social Media Roundup: July 14, 2015 »

By Daniel Lieberman

LinkedIn: Who Do You Not Know... but Want To?
The old-fashioned way of getting started on LinkedIn went something like this: a colleague, college friend, or business acquaintance invites you to join LinkedIn. You let the invitation sit in your Inbox for a couple of weeks. Then you join, fill in about 60% of your profile, and connect with four people you know. Then you get laid off or quit your job and realize that LinkedIn is the place to be for professional purposes, so you start getting serious about it. However, many LinkedIn users don't take full advantage of the dominant business-oriented social media network, because they connect only with people they already know. Instead, writes Des Walsh (business coach, certified social media strategist and LinkedIn expert), decide who you need to know next to reach your professional goals and concentrate on adding those individuals to your network...

Feature Story:

KBP Foods Adds Two Dozen Restaurants In Three States »

Multi-Unit Franchisee

Overland Park, Kan-based KBP Foods, LLC, is making news again. The group has just inked a deal that adds 24 more units to its portfolio, bringing its total quick serve restaurant count to 247 units across 10 states.

The new deal includes 24 restaurants in Kansas, Missouri, and Florida that were acquired from D-Carr Investments and related entities. The acquired units include all three restaurants under YUM! Brands, as well as Long John Silver's franchises. The move means KBP Foods now operates franchise locations in Florida, Georgia, Illinois, Iowa, Kansas, Missouri, Nebraska, North Carolina, Texas, and Virginia.

"KBP's success by growth-through-acquisition strategy has been incredibly successful, and this acquisition is right in line with our business model," said Barry Dubin, KBP Foods chief development officer...

Feature Story:

IFA Says New Overtime Regulation "Unnecessarily Meddling" »

Multi-Unit Franchisee

The International Franchise Association (IFA) is condemning a proposed overtime regulation rule from the Department of Labor that it says would dramatically increase the threshold for overtime pay and ultimately force thousands of employers to shift the pay status of their workers from salaried to hourly.

"This change is likely to have the opposite of its intended effect and will clearly harm more workers than it helps," said IFA Executive Vice President of Government Relations & Public Policy Robert Cresanti. "Millions of salaried workers will now become hourly and lose out on key benefits such as workplace flexibility and long term advancement opportunities. This is just the latest example of the Obama Administration unnecessarily meddling in the everyday management of small businesses...

Feature Story:

CEO Profile: The Dwyer Group's Mike Bidwell - From Franchisee To The C-Suite, Part 2 »

By Kerry Pipes

Name: Mike Bidwell
Title: President, CEO
Company: The Dwyer Group
Brands/units*: 1,711 total: Rainbow International Restoration, 405; Mr. Rooter Plumbing, 324; Mr. Appliance, 189; Aire Serv, 186; Grounds Guys, 179; Glass Doctor, 178; Mr. Electric, 169; Five Star Painting, 81
Age: 57
Family: Wife and 3 children
Years in franchising: 31
Years in current position: 8 as president, 1 as CEO

*Editor's note: In June The Dwyer Group announced two acquisitions: 1) Service Brands International, which reported $283 million in system-wide sales from its 3 brands (244 Molly Maid franchisees, 118 Mr. Handyman franchisees, and 55 ProTect Painters franchisees); and 2) The Grounds Guys of Canada...

Feature Story:

Sales Recruiting: 6 Tactics To Overcome Counter-Offers »

By Eliot Burdett

When recruiting elite sales talent, nothing can be more debilitating than making a poor offer of employment. Once that time, money, and hearts are invested in a particular candidate, losing them to a counter-offer can be devastating.

Great employees are hard to find, highly sought after, and almost always gainfully employed. No employer wants to lose people like this without a fight, so when they learn that one of their best employees is intending to resign, there is likely to be a strong effort to prevent them from leaving.

That is why it is critical for those in charge of hiring and recruiting to know how to mitigate the risks associated with counter-offers. After decades of handling counter-offers, I have developed the following 6 tactics proven to overcome them...

Feature Story:

Steve Sager Continues His Innovative Ways And Successful Growth »

Multi-Unit Franchisee

Steve Sager is a franchise veteran who has seen it all and successfully lived to tell about it. He's also a serial innovator and his ideas are quickly successful and scalable. For example, he championed Subway's innovative $5 footlong sandwich as a nationwide promotion and pioneered the brand's use of speedy ovens to offer customers toasted subs in a flash.
So when Sager says he sees financial promise in a new fast casual pizza franchise, you might want to listen. Sager, who owns 16 Subways in South Florida and 7 Auntie Anne's in Florida, Alabama, and Mississippi, is in on the ground floor of a development plan for Persona Neapolitan Pizzeria, a create-your-own, handcrafted pizza concept out of Santa Barbara.
At Subway, Sager opened 265 stores over the years as a development agent and has grown accustomed to fielding queries from franchising candidates seeking his funding and expertise...

Feature Story:

More Data Supports Positive Economic Impact Of Franchising »

Multi-Unit Franchisee

Two new reports highlight job growth and economic output generated by the franchise industry. The first report, "National Franchise Report: Two Year Review," was presented during a press event at the International Franchise Expo in New York last month. At the same event, officials revealed findings of the mid-year Franchise Business Economic Forecast. Both reports offer glowing analysis of the franchise business marketplace.
ADP's first National Franchise Report: Two Year Review emphasizes that the franchise industry remains strong, despite headwinds. The report analyzed two years of data about job creation and economic output generated by the franchising industry. In its analysis, ADP found that since the financial crisis of 2008, small companies such as franchisees (with 1-49 employees) increased employment at a faster rate than mid- or large-size companies...

Feature Story:

Anand Gala Is Bringing It All Back Home »

By Kerry Pipes

Anand Gala is a perfect example of taking one step back and two steps forward. In the last 5 years, he sold all of his Applebee's restaurants, centralized his holdings, and then doubled his number of Famous Dave's locations. It was all part of a calculated effort to simplify, sharpen, and renew his business focus. "It was really a simple story of taking a step back and reassessing where I am," he says.
At the beginning of 2010, Gala and his company were coming out of the recession and picking up steam. He had 19 Applebee's, 5 Famous Dave's, and 3 Del Taco locations. But he says with units spread across several western states he was looking to bring his operation back home when an unexpected offer came his way.
"We had been going through the massive reimaging program rolled out by Applebee's with all of our locations," he says...

Feature Story:

Groups Unite To Battle Discriminatory Wage Hike Efforts In New York »

Multi-Unit Franchisee

The Coalition to Save New York Restaurants is a brand new organization that joins the International Franchise Association (IFA), the National Restaurant Association (NRA), and the New York State Restaurant Association (NYSRA) in a concerted effort to fight discriminatory and mandated wage hikes throughout the state. A statement issued during the recent IFE Convention in New York says the Coalition was established to combat discrimination against the quick-service food industry in New York State, which is considering mandating a minimum wage increase for quick-serve food restaurants only.

"The Coalition to Save New York Restaurants will aggressively fight Governor Cuomo's politically-motivated decision to discriminate against local franchise small business owners for a wage hike, simply to satisfy the request of the Service Employees International Union (SEIU)," said IFA President & CEO Steve Caldeira, CFE...

Feature Story:

Aligning Your Sales And Marketing Teams »

By Dayna Rothman

Editor's note: This article originally appeared on the Marketo website.

Most marketers know that sales and marketing alignment can be tough! A great way to build more alignment between the two functions is to staff your teams in a way that promotes collaboration and cross-functional goal setting. Creating the right structure between marketing and sales is imperative for proper alignment. This means defining roles in marketing and sales in a way that helps you move leads through the pipeline more effectively. Outlining specific roles ensures that every part of the customer's journey is accounted for. Let's take a look at some ways to consider structuring your marketing and sales teams for success.

1) Marketing Roles
How does your marketing team work with sales? Take some time to look at your role descriptions to ensure that they are truly cross-functional...

Feature Story:

Social Media Roundup: June 23, 2015 »

By Daniel Lieberman

Looking for Free Visuals for Your Online Marketing Efforts?
Do you need fresh, engaging visual content for your website, blog, or social media campaigns? The Internet - particularly social media - loves visuals, but buying stock images from companies like Getty Images, Shutterstock, and Fotolia can run into big money fast. If you want to avoid pirating copyrighted material or otherwise misusing online images (whether by design or mistake), here's a collection of more than 65 sites featuring public domain images you're legitimately allowed to use - at no cost. These sources feature images that are free to use for commercial use; have no copyright restrictions; are royalty-free; and require no attribution.

Two White House Explosions - NOT! Avoiding "Hack Crash" Panic
A professor at the University of Buffalo's Department of Media Study has published an analysis of the 2013 Hack Crash...

Feature Story:

McAlister's Deli Grows Big In Southeast »

Multi-Unit Franchisee

McAlister's Deli is on the grow and has signed several more development agreements with new and existing franchisees to open restaurants in Southern Georgia, North, Central, and Southwest Florida.
Summerville, SC-based franchise group DMAC, LLC, which already operates McAlister's Deli locations across South Carolina, Florida, and Georgia, will be opening several more of their restaurants between Southern Georgia and North Florida. The brand also signed development agreements with two new franchise groups to open restaurants on the west coast of Florida between Naples and Sarasota, and in Orlando.
New franchisees Christina Berry, Mark Graff, and Jeff Paulsen bring to McAlister's an extensive experience in multi-unit restaurant management with Steak n Shake, as well as a background in commercial and residential property development...

Feature Story:

IFA Launches New Campaign To Highlight Franchising's Positive Economic Impact »

Multi-Unit Franchisee

Franchising has for decades made a positive and significant impact on the overall economy. The business model provides opportunities for entrepreneurs, jobs for individuals, and a boost to local economies everywhere. Later this week, the IFA will launch its new public affairs campaign at the International Franchise Expo (IFE) in New York City.
The campaign is the next phase of IFA's comprehensive effort to highlight the benefits of franchising and the positive economic contributions of the industry. ADP Research Institute will also present its latest National Franchise Report during a press conference to kick off the Expo. The report captures two years of job creation and economic output generated by the franchising industry.
More than 20,000 attendees and 450 exhibitors are expected at this year's Expo...

Feature Story:

CEO Profile: The Dwyer Group's Mike Bidwell - From Franchisee To The C-Suite »

By Kerry Pipes

Breaking news: The Dwyer Group announced yesterday (June 15) the acquisition of Service Brands International. SBI, with $283 million in system-wide sales, has 244 Molly Maid franchisees, 118 Mr. Handyman franchisees, and 55 ProTect Painters franchisees.

Mike Bidwell is a leader who is clear, pragmatic, and to the point.

"I'm passionate about creating opportunities for others to grow," says the 57-year-old president and CEO of The Dwyer Group. It's this focus that keeps him excited about the organization and its potential. Growth has been strong and strategic plans are in motion to continue growing through the expansion of its eight service brands and the acquisition of other, complementary brands.

Early in 2014, Bidwell, president of the Waco, Texas-based brand for the past eight years, also became CEO...

Feature Story:

2015 AFDR Highlights: Franchisors Exceeding Goals »

By Eddy Goldberg

This newsletter continues to present highlights from the 2015 Annual Franchise Development Report (AFDR). The 2015 AFDR is based on responses from 139 franchisors representing 36,313 units (32,693 franchised and 3,620 company-owned).

This week: franchisors exceeding goals.

As usual, the franchisors who exceeded their goals focus on the fundamentals - and on executing them at every level, every day, with every customer. Among this group of franchisors:

Feature Story:

Franchisee Has Brought Bruegger's Bagels To Raleigh-Durham »

Multi-Unit Franchisee

Kevin Green left his job in education back in 2006. He was looking for change in his life and said he wanted to "control my destiny by building a business." He's done well so far and never looked back. Today he operates four Bruegger's Bagels in Raleigh-Durham. He says he is most proud of opening four locations in five years, increasing sales each year, and being recognized as franchisee of the year in 2011.

Name: Kevin Green
Title: Owner
Company: I own and operate four Bruegger's Bagels in the Raleigh-Durham market. My official company name is Carolina Bagels.
No. of units by brand: Four Bruegger's Bagels
Age: 44
Family: My kids occasionally spend time working with me in the shops.
Years in franchising: Prior to investing in Bruegger's Bagels franchises, I was a special education teacher...


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2015 MVPs! And the winners are...    

Multi-Unit Franchisee Magazine

Issue III, 2015

Multi-Unit Buyers Guide    

2015 Multi-Unit Buyers Guide

Special Edition

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