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Best Practices

You want your customers to talk about you. Positive word of mouth advertising can enable your most loyal customers to not only talk about you but also to keep doing business with you. So give them something to talk about.
  • By John Tschohl
  • 5,350    0
Hopefully, you've heard that the Payment Card Industry Data Security Standard (PCI DSS) has changed... again.
  • By Giles Witherspoon-Boyd
  • 7,523    0
Organizations have leaders and managers. But there is a stark difference between the two and each has different skills sets. Can you recognize leaders from managers?
  • By John Tschohl
  • 4,766    0
You have good and poor employees, it's an unfortunate fact of life. But you need all of your employees to get along and work well together. Here are 10 effective ways to identify difficult employees and tips for helping coworkers get along better.
  • Multi-Unit Franchisee
  • 5,851    0
Employees are on the frontline and the face of your business to customers. It's important that they show customers they care about them. Here are 11 strategies to help operationalize caring.
  • Multi-Unit Franchisee
  • 5,612    0
Veteran entrepreneur shares tips for balancing business and personal life while working from home. She's a serial entrepreneur who offers advice for maintaining professionalism in business without sacrificing or feeling guilty about your family.
  • Multi-Unit Franchisee
  • 3,780    0
The best financial advisors are also great team players. Top financial advisors and attorneys should work together to create a successful collaborative effort for their clients.
  • Multi-Unit Franchisee
  • 4,101    0
Ten years ago, when FRANdata began tracking the concentration of units controlled by multi-unit franchisees, it totaled 45 percent. Today, multi-unit operators control 55 percent of all franchise units.
  • By Darrell Johnson
  • 4,390    0
Tips for reaching customers with online and social media tools and understanding how to maximize these online resources to reach your customers quickly and effectively.
  • By Eric Groves
  • 5,569    0
Energy company offers five fundamental and highly effective tips for leading a small business to success.
  • Multi-Unit Franchisee
  • 5,044    0
"You don't want to change who you are," says Sally Hogshead. "You just want to become more of who you already are."
  • Multi-Unit Franchisee
  • 4,800    0
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A declaration is a powerful thing. By making a declaration, you not only announce something, you proclaim it to be a true and accurate representation of who you are and what you believe in.
  • By Steve Farber
  • 4,876    0
Successfully operating a multi-unit franchise--typically generating millions of dollars in revenue from many locations--requires a keen awareness that leading multiple units is fundamentally different than leading a small operation.
  • By Robert Sher
  • 4,869    0
As an entrepreneur, you're often the face of your company, and your ability to capture attention, to fascinate others--clients, employees, strategic partners, influencers--can make or break a business.
  • By Sally Hogshead
  • 4,158    27
As people get closer to the age when they hope to retire, traditional wisdom calls for moving into more conservative - safer - investments, such as Treasury bonds and many fixed-income mutual funds.
  • Multi-Unit Franchisee
  • 3,685    0
Local businesses are stronger together than alone. Your competitive advantage is derived from the local and industry knowledge you possess along with the market power (resources that enable you to attract and retain customers) built.
  • By Eric Groves
  • 3,672    0
Customer expectations today are dramatically higher, thanks to the likes of Amazon, Zappos, Southwest Airlines, Starbucks, Ritz-Carlton, and Chick-fil-A, to name just a few of today's customer experience leaders.
  • By Jack Mackey
  • 2,910    13
The Affordable Care Act (ACA) has introduced widespread changes to the healthcare landscape. It has increased the availability, quality, and affordability of health insurance for the general population, regardless of age, gender, or pre-existing medical conditions.
  • By Benjamin Geyerhahn
  • 5,382    0
Accomplishing goals is the most essential function of running a company, according to 46 percent of entrepreneurs polled by The Alternative Board (TAB).
  • Multi-Unit Franchisee
  • 3,545    34
Recently one of my partners and I were facilitating a meeting between a father and his daughter to work through some mismatched expectations between them in the family business.
  • By Jeff Faulkner
  • 3,958    0
Franchising is fighting back. Organized labor and activist groups have been hammering away at the franchise business way of life.
  • Multi-Unit Franchisee
  • 4,383    0
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Corporations are holding record levels of cash, interest rates are low and the housing market is rebounding.
  • Multi-Unit Franchisee
  • 6,536    1
If you happen to be an active majority partner in a business, you may sometimes find yourself struggling for alignment with your minority partner or partners, especially if the minority partners are also involved in the business.
  • By Dan Schneider
  • 3,889    0
Phishing may be old news, but it still works. Ongoing education about phishing scams is essential for anyone who uses your system. It doesn't matter if you have the most secure security system in the world.
  • By David Ellis
  • 4,526    0
It's a tough job but somebody's gotta do it. Facing off with a screaming, unreasonable, irrational customer represents the ultimate test of any employee's service skills.
  • By John Tschohl
  • 5,555    0
Four out of five companies can testify that onboarding new hires leads to such positives as higher job satisfaction, better job performance, greater commitment to the organization, and stress reduction.
  • Multi-Unit Franchisee
  • 4,509    0
The benefits of having employees who are better trained, more engaged, and who stay longer are clear. You might even call it the Holy Grail of HR.
  • By Eddy Goldberg
  • 5,538    3
In survey after survey company meetings get knocked by everyone from employees to senior executives as being among the biggest waste of work hours.
  • Multi-Unit Franchisee
  • 3,736    0
Employment rates in the United States are steadily increasing, meaning businesses are growing and, as a result, seeking the right talent to fit their teams.
  • Multi-Unit Franchisee
  • 3,310    0
It's mid-2014 and nearly every American is required by the government to have health insurance coverage as outlined under the Affordable Care Act (ACA).
  • By Kerry Pipes
  • 5,602    0
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Dominators!    

Multi-Unit Franchisee Magazine

Issue IV, 2016

Multi-Unit Buyers Guide    

2016 Multi-Unit Buyers Guide

Special Edition

Top Opportunities »

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