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Best Practices

The difference between being a leader and being an exceptional leader is admitting shortcomings and weaknesses. Avoid these common mistakes, take steps to create new habits, and gain more respect and followers.
  • By Dan Schneider
  • 12,697    12
Do you know the seven drivers of gross margin? More important, do you know how to actually manage them in your business?
  • By Rod Bristol
  • 11,630    5
After an extended period of complacency, markets have whipsawed in 2016. Will this level of heightened volatility continue?
  • By Carol Schleif
  • 11,243    0
SMS can be a powerful tool for building the customer relationship. Targeted messages, exclusive deals, and helpful reminders via smartphone can all help improve customer satisfaction and create loyal fans.
  • Multi-Unit Franchisee
  • 13,004    23
How you can reassure your employees in light of the Department of Labor's new overtime rules.
  • By Dan Schneider
  • 11,739    11
As I'm sure you've noticed in your dealings with Millennials, there can be significant differences between their attitudes and those of the Baby Boomers.
  • By Jason Conrad
  • 11,615    11
In the world of multi-unit franchisees, the big keep getting bigger. In our Multi-Brand 50 rankings, which we began publishing in 2008, the number of units operated by both the top 5 and top 10 franchisees has climbed steadily since 2010, following a post-recession drop-off when franchisees retreated from growth and instead focused on operational efficiency and selling or closing under-performing units.
  • By Eddy Goldberg
  • 9,959    15
Millennials Are Looking For Jobs They Like, And Maybe More Importantly, Jobs With A Purpose.
  • Multi-Unit Franchisee
  • 8,714    21
Franchisees of all sizes are increasingly discovering that business goes better with outside help. Many have found the key to bottom-line success is to focus on what they do best and find the right fit to outsource the rest.
  • By Helen Bond
  • 8,118    15
Whether It's Through Succession In A Family Business Or Taking Over An Existing Business, You Need To Know These Things In Order To Be An Effective And Successful Owner.'
  • By Champ Rawl
  • 6,316    0
Consolidation is perhaps the single most significant trend we have seen in the restaurant industry over the past decade. It is easy to understand why franchisees and investors have chosen this direction.
  • By Dean Zuccarello
  • 5,600    48
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Department Of Labor Overtime Rule Ignores Concerns of Franchised Businesses and Will Also Effectively Demote Thousands of Working Americans.
  • Multi-Unit Franchisee
  • 8,928    55
I think the two most powerful words employees need to have permeating through their consciousness are "compassion" and "empathy." When you genuinely serve with compassion and empathy, your customer service is on a completely different level.
  • By John DiJulius
  • 23,926    0
Communication, commitment, recognition, and growth are requirements for helping turn employees into leaders, regardless of age and generational differences.
  • By Jeff Bannon
  • 8,233    16
Top 500 Chain Restaurant Report Points to Limited-Service Segment as Big Winner While Quick-Service Giants Show Improved Performanc
  • Multi-Unit Franchisee
  • 14,535    0
As the Pizza Category Grows, Demand is Increasing for Unique and Better-For-You Varieties.
  • Multi-Unit Franchisee
  • 12,254    6
Franchising is evolving much faster than most brands can respond. But franchisees that master team, tools, and transparency will be able to adapt, build customer loyalty, and outgrow the competition.
  • By Chris Taylor
  • 10,960    6
Building a sustainable multi-generational franchise business means knowing and understanding what is important to all generations of employees who will help you meet your goals and succeed.
  • By Dan Schneider
  • 10,335    5
The usual reason for forming an independent franchisee association is to address problems with the franchisor or other conflicts within the system.
  • By Eddy Goldberg
  • 7,469    0
Indiana Moves Forward With Its Own Bill To Provide Definition of An Employee and In Effort to Fight Back Against Federal Government.
  • Multi-Unit Franchisee
  • 6,426    0
Iraq Vet Business Owner Testifies Before House Small Business Subcommittee Of Risk Due To Overreach Of NLRB.
  • 5,010    0
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An exit strategy doesn't have to represent the fear of letting go but can actually give you more control and put you in the driver's seat of your business.
  • By Dan Schneider
  • 6,889    0
World-class service companies have what I like to call a "customer bill of rights" that every person in that organization clearly knows and follows 100 percent of the time.
  • By John DiJulius
  • 5,648    0
Utah The Latest State To Challenge NLRB Ruling With New Bill Establishing Franchisees As Sole Employers Of Their Workers.
  • Multi-Unit Franchisee
  • 4,467    0
Cici's Pizza is no more. Long live Cicis! CEO Darren Harris explains the brand's stem-to-stern overhaul and why the 30-year-old pizza buffet concept knew it was time for a change.
  • By Darin Harris
  • 835    0
Wisconsin Pushes Back Against NLRB Overreach With Passage Of New Law Affirming The Separation of Franchisor and Franchisee Employees.
  • Multi-Unit Franchisee
  • 4,566    0
Franchising is full of creative entrepreneurs and marketers. With creativity, however, comes the desire to explain franchising in terminology that differentiates a brand from its peers.
  • By Paul Wilbur
  • 3,497    0
Effective teamwork and organizational productivity are built on creating a strong culture of trust.
  • By Loyd Rawls
  • 4,681    1
This column looks into the use of employee handbooks by multi-unit franchisees, particularly those originally drafted by the franchisor or by a third party operating in a different state from the franchisee's territory.
  • By Daniel Mormino
  • 4,378    3
Food Service Industry Making A Difference In Childhood Hunger - And Has The Stats To Prove It.
  • Multi-Unit Franchisee
  • 3,352    0
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