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Best Practices

Franchising is evolving much faster than most brands can respond. But franchisees that master team, tools, and transparency will be able to adapt, build customer loyalty, and outgrow the competition.
  • By Chris Taylor
  • 10,736    6
Building a sustainable multi-generational franchise business means knowing and understanding what is important to all generations of employees who will help you meet your goals and succeed.
  • By Dan Schneider
  • 10,126    5
The usual reason for forming an independent franchisee association is to address problems with the franchisor or other conflicts within the system.
  • By Eddy Goldberg
  • 7,291    0
Indiana Moves Forward With Its Own Bill To Provide Definition of An Employee and In Effort to Fight Back Against Federal Government.
  • Multi-Unit Franchisee
  • 6,327    0
Iraq Vet Business Owner Testifies Before House Small Business Subcommittee Of Risk Due To Overreach Of NLRB.
  • 4,923    0
An exit strategy doesn't have to represent the fear of letting go but can actually give you more control and put you in the driver's seat of your business.
  • By Dan Schneider
  • 6,772    2
World-class service companies have what I like to call a "customer bill of rights" that every person in that organization clearly knows and follows 100 percent of the time.
  • By John DiJulius
  • 5,487    0
Utah The Latest State To Challenge NLRB Ruling With New Bill Establishing Franchisees As Sole Employers Of Their Workers.
  • Multi-Unit Franchisee
  • 4,362    0
Cici's Pizza is no more. Long live Cicis! CEO Darren Harris explains the brand's stem-to-stern overhaul and why the 30-year-old pizza buffet concept knew it was time for a change.
  • By Darin Harris
  • 777    0
Wisconsin Pushes Back Against NLRB Overreach With Passage Of New Law Affirming The Separation of Franchisor and Franchisee Employees.
  • Multi-Unit Franchisee
  • 4,407    0
Franchising is full of creative entrepreneurs and marketers. With creativity, however, comes the desire to explain franchising in terminology that differentiates a brand from its peers.
  • By Paul Wilbur
  • 3,374    0
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Effective teamwork and organizational productivity are built on creating a strong culture of trust.
  • By Loyd Rawls
  • 4,489    1
This column looks into the use of employee handbooks by multi-unit franchisees, particularly those originally drafted by the franchisor or by a third party operating in a different state from the franchisee's territory.
  • By Daniel Mormino
  • 4,221    0
Food Service Industry Making A Difference In Childhood Hunger - And Has The Stats To Prove It.
  • Multi-Unit Franchisee
  • 3,268    0
Don't just tell your employees to be present or to provide genuine hospitality without telling them <how.> Make it black-and-white, and make it measurable.
  • By John DiJulius
  • 6,103    16
New Spending Package From Congress Supports Small Business, But Ignores Threat Posed By Labor Board.
  • Multi-Unit Franchisee
  • 3,245    0
Key managers are essential to success. Here's how to 'build a bench' that will make sure your organization stays on top.
  • By Dan Schneider
  • 4,469    0
There are many misconceptions about how to go about valuing your business. In general, most business owners have a value in their mind that is usually several times more than the actual value a sophisticated, competent buyer ultimately pays.
  • By Rod Bristol
  • 8,561    0
Making adjustments to your vision and preparing a strategic action plan are sure ways to build even greater success in the coming year.
  • By Sherry B. Jordan
  • 3,895    0
For many years, our organization struggled to create a solid, stable team. We were guilty of hiring to fill spots rather than thinking of our people as guardians of our brand.
  • By Steve Adams
  • 4,547    2
A strong social media presence will help build your brand recognition, brand loyalty, customer traffic, and purchases. Here's what you need to know about the tools.
  • By Zach Wilson
  • 5,789    0
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Choosing additional brands to grow with is serious business. Your chances of success increase when you identify a brand that collaborates with its franchisees in order to build a strong culture based on trust.
  • By Eric Stites
  • 5,189    0
A case study of a multi-unit franchisee who introduces culture into his operations as an intangible that gets results.
  • Multi-Unit Franchisee
  • 5,037    0
Was I wrong when I said you should offer a price match guarantee? This question was inspired by reading Jeff Shore's article on Entrepreneur.com, "Don't Wage a Price War. Win Sales by Eliminating Your Competition."
  • By John DiJulius
  • 3,928    0
7 keys to successful brand growth and scalability from Neal Dennis, COO at Hwy 55 Burgers, Shakes and Fries.
  • By Neal Dennis
  • 1,901    1
Throughout my career I have observed that a strong alignment of interests between two business parties usually leads to good outcomes for both.
  • By Darrell Johnson
  • 5,066    0
Franchisees move into Washington, D.C. this week to meet with members of Congress and make their case for protecting the future of the franchising business.
  • Multi-Unit Franchisee
  • 3,254    0
Customer service expert John Tschohl offers 6 customer service principles that empower employees and build better businesses.
  • Multi-Unit Franchisee
  • 6,603    1
What franchisees want from corporate field support is pretty straightforward. Basic expectations include great products, marketing and brand support, ongoing training, site selection, purchasing power for goods and services, and participation in product and program testing.
  • By Debbie Selinsky
  • 3,858    0
Captain D's joins forces with Share Our Strength's Dine Out for No Kid Hungry campaign to help to put an end to childhood hunger in America.
  • 2,851    0
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Multi-Unit Franchisee Magazine

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