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When it comes to making a difference and getting things done, there is a distinct difference between those that do and those that don't. Those that do have conviction, absolute commitment, and an unwavering desire to get results.
  • By Rowdy McLean
  • 4,664    41
No one ever said franchise growth was easy. Operating one or two locations is hard enough, but growing to 10, 20, or more is challenging for even the most seasoned operators--especially if any of their new builds or acquisitions turns out to be a poor performer.
  • By Kerry Pipes
  • 4,672    126
Customers still like to speak with a real person by phone. Are you using the phone at your business and making it easy for your customers to get what they need?
  • By Lisa Ford
  • 5,320    0
The franchise business model is under unprecedented attack by anti-business activists launching a coordinated campaign in cities, states, and at the federal level.
  • By Erica Farage
  • 3,644    35
Every organization has a chance to deliver a positive customer experience. That experience has many starting points and touch points along the customer interaction.
  • By Lisa Ford
  • 4,084    26
Vast amounts of energy and treasure have been invested to understand why customers do--or don't--come back. Few questions are more important, since same-store sales growth is built on the backs of loyal customers.
  • By Jack Mackey
  • 3,536    0
7 common negotiating mistakes that when avoided will help you make power plays that lead to win-win situation in business and in life.
  • Multi-Unit Franchisee
  • 5,397    39
Reporters love sources who understand their needs. Getting a call from a reporter who wants to quote you as an expert for his story, review your products or services, or invite you to write an exclusive article for a publication, is a major coup.
  • By Ginny Grimsley
  • 4,250    0
Now that we're nearing November, it's time to refocus on the business with an eye toward planning for 2015.
  • By Steve Lefever
  • 5,289    25
You want your customers to talk about you. Positive word of mouth advertising can enable your most loyal customers to not only talk about you but also to keep doing business with you. So give them something to talk about.
  • By John Tschohl
  • 5,398    10
Hopefully, you've heard that the Payment Card Industry Data Security Standard (PCI DSS) has changed... again.
  • By Giles Witherspoon-Boyd
  • 7,985    0
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Open a Denny's Franchise
Denny's is America's largest full-service family restaurant chain, consisting of 168 company-owned units and 1,692 franchised units, with operations in the United States, Canada, Costa Rica, the Dominican Republic, Guam, Honduras, Mexico...
Organizations have leaders and managers. But there is a stark difference between the two and each has different skills sets. Can you recognize leaders from managers?
  • By John Tschohl
  • 4,835    0
Veteran entrepreneur shares tips for balancing business and personal life while working from home. She's a serial entrepreneur who offers advice for maintaining professionalism in business without sacrificing or feeling guilty about your family.
  • Multi-Unit Franchisee
  • 3,834    0
For the past 30 years, the U.S. has experienced the longest bull market on record for fixed-income securities. As interest rates declined, investors in bonds benefited.
  • By Carol M. Schleif
  • 5,119    0
The best financial advisors are also great team players. Top financial advisors and attorneys should work together to create a successful collaborative effort for their clients.
  • Multi-Unit Franchisee
  • 4,161    0
Ten years ago, when FRANdata began tracking the concentration of units controlled by multi-unit franchisees, it totaled 45 percent. Today, multi-unit operators control 55 percent of all franchise units.
  • By Darrell Johnson
  • 4,463    0
Energy company offers five fundamental and highly effective tips for leading a small business to success.
  • Multi-Unit Franchisee
  • 5,166    0
As an entrepreneur, you're often the face of your company, and your ability to capture attention, to fascinate others--clients, employees, strategic partners, influencers--can make or break a business.
  • By Sally Hogshead
  • 4,252    27
As people get closer to the age when they hope to retire, traditional wisdom calls for moving into more conservative - safer - investments, such as Treasury bonds and many fixed-income mutual funds.
  • Multi-Unit Franchisee
  • 3,741    0
Local businesses are stronger together than alone. Your competitive advantage is derived from the local and industry knowledge you possess along with the market power (resources that enable you to attract and retain customers) built.
  • By Eric Groves
  • 3,748    0
Customer expectations today are dramatically higher, thanks to the likes of Amazon, Zappos, Southwest Airlines, Starbucks, Ritz-Carlton, and Chick-fil-A, to name just a few of today's customer experience leaders.
  • By Jack Mackey
  • 2,973    13
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Open a Hungry Howie's Pizza Franchise
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The Affordable Care Act (ACA) has introduced widespread changes to the healthcare landscape. It has increased the availability, quality, and affordability of health insurance for the general population, regardless of age, gender, or pre-existing medical conditions.
  • By Benjamin Geyerhahn
  • 5,457    0
Accomplishing goals is the most essential function of running a company, according to 46 percent of entrepreneurs polled by The Alternative Board (TAB).
  • Multi-Unit Franchisee
  • 3,624    34
Recently one of my partners and I were facilitating a meeting between a father and his daughter to work through some mismatched expectations between them in the family business.
  • By Jeff Faulkner
  • 4,054    49
Franchising is fighting back. Organized labor and activist groups have been hammering away at the franchise business way of life.
  • Multi-Unit Franchisee
  • 4,450    0
Corporations are holding record levels of cash, interest rates are low and the housing market is rebounding.
  • Multi-Unit Franchisee
  • 6,831    1
If you happen to be an active majority partner in a business, you may sometimes find yourself struggling for alignment with your minority partner or partners, especially if the minority partners are also involved in the business.
  • By Dan Schneider
  • 3,959    0
Phishing may be old news, but it still works. Ongoing education about phishing scams is essential for anyone who uses your system. It doesn't matter if you have the most secure security system in the world.
  • By David Ellis
  • 4,607    0
It's a tough job but somebody's gotta do it. Facing off with a screaming, unreasonable, irrational customer represents the ultimate test of any employee's service skills.
  • By John Tschohl
  • 5,689    0
The benefits of having employees who are better trained, more engaged, and who stay longer are clear. You might even call it the Holy Grail of HR.
  • By Eddy Goldberg
  • 5,628    3
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Dominators!    

Multi-Unit Franchisee Magazine

Issue IV, 2016

Multi-Unit Buyers Guide    

2016 Multi-Unit Buyers Guide

Special Edition

Top Opportunities »

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