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Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

Sam Osborne is the longest-running franchisee in the Tropical Smoothie Cafe system. That says a lot about him, as well as the brand. He's been a part of the smoothie chain for nearly two decades, as both an operator and an area developer in Florida.
  • By Kerry Pipes
  • 1,680    0
We're starting 2017 in our customary way: with our "Mega 99" list of the largest U.S. franchisees, ranked by total number of units.
  • By Kerry Pipes and Eddy Goldberg
  • 2,567    0
It's not the fact that minimum wages are increasing for some multi-unit franchisees, but more the way officials are going about it that raises questions...and their blood pressure.
  • Multi-Unit Franchisee
  • 8,625    0
Papa Murphy's is offering a new development incentive program as the company continues to focus on accelerating growth in specific markets across the country. The new program offers zero royalties for the first three years of operation and $35,000 for the opening of each new store in select markets.
  • Multi-Unit Franchisee
  • 9,185    0
A new president will bring a need for reassessing your business operations. The opportunities and threats of the past are likely much different than what they are going to be in the next three to five years. Be prepared for how these can have a direct impact on your internal strengths and weaknesses.
  • By Kendall Rawls
  • 15,314    0
Dunkin' Donuts Power Team To Open 69 New Restaurants In Louisiana. Longtime multi-unit franchisee Vik Patel, Super Bowl Quarterback Drew Brees, and former New York Giants offensive lineman David Diehl Bringing Rush of Donuts To The Bayou State.
  • Multi-Unit Franchisee
  • 16,601    0
Mara Fortin wears many hats as a Nothing Bundt Cakes franchisee: taste-testing in one of her seven San Diego-area stores, meeting with local business owners, advocating before Congress on issues of concern to franchisees and small-business owners, and mentoring young women.
  • By Debbie Selinsky
  • 16,296    1
Spherion Staffing survey finds 62 percent of American employees are looking to make a job change in 2017. They are looking for better pay, new opportunities, and a better life/work balance.
  • Multi-Unit Franchisee
  • 17,566    0
Multi-unit, multi-brand franchisee Tom Garrett makes major move taking on another 194 Burger King locations. His GPS Hospitality company now oversees 431 Burger King and Popeyes franchises in 14 states.
  • Multi-Unit Franchisee
  • 19,620    0
Let's begin with three facts: 1) 78.2 million Americans are hourly workers; 2) hourly workers represent 58.5 percent of all jobs in the U.S.; and 3) 80 percent of all hires made in the U.S. each year are for hourly jobs.
  • By Peter Harrison
  • 22,044    0
Four different multi-unit franchisee groups have latched on to the Taco Bueno brand and each of them has expansion on their minds.
  • Multi-Unit Franchisee
  • 21,389    0
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  • By Kendall Rawls
  • 23,199    0
Robert Schermer, Jr., CEO of Meritage Hospitality Group in Grand Rapids, Mich., hails from the school of life that says, "Go big or go home."
  • By Debbie Selinsky
  • 15,145    0
Rob Branca successfully operates 88 Dunkin' Donuts franchise locations. And that's just what he plans to continue doing long into the future. He says it's imperative that industry leaders stand up and fight for the rights of franchisees as they face a continuing barrage of government overreach and regulation.
  • Multi-Unit Franchisee
  • 15,574    0
After working his usual 50- 60-hour week tending to his 17 Indianapolis-area Penn Station East Coast Subs stores, Rob Chinsky and his wife Linda moved both their children into their college dorms, hours away, all in one weekend.
  • By Debbie Selinsky
  • 15,035    0
For Wanda Sieber, what began as an ordinary phone call became a wake-up call. The person who answered the phone told Sieber that the owner of the business she'd called had died unexpectedly, adding "We don't even know if we're going to have jobs tomorrow."
  • By Helen Bond
  • 31,351    0
Mara Fortin was the very first franchisee for Nothing Bundt Cakes. She has served as chair of the brand's Franchise Advisory Council and has received the Outstanding Franchisee (Circle of Honor) award. She also loves to serve as a mentor - especially for other women. She has learned quite a few things about hiring and retaining employees during her decade in franchising.
  • Multi-Unit Franchisee
  • 23,311    10
Rob Branca and his extended family of in-laws, siblings, children, and cousins own and operate more than 1,200 Dunkin' Donuts locations throughout New England and a few expansion markets.
  • By Kerry Pipes
  • 13,701    0
Addressing entitlement and the negative effects it can have on your business operation. How to take charge and set the tone of equality in your franchise business.
  • By Kendall Rawls
  • 26,092    1
We spoke with three brands, Buffalo Wings & Ring, Moe's Southwest Grill, and Meineke Car Care Centers to see how they are using social media and digital technology for customer engagement and as a local marketing tool for their franchisees.
  • By Eddy Goldberg
  • 14,578    1
Pedro Giorgana loves being a home-based franchisee of A Buyer's Choice Home Inspections and iHandyMan. He has time for his family and personal life and still gets to work with and assist his customers daily. It's been a rewarding and successful blend for him.
  • Multi-Unit Franchisee
  • 27,689    2
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Today, at 38, Garrard still works out every day, but he's not just pumping iron in his post-NFL career—he's pumping profits from his two Retro Fitness gyms.
  • By Kerry Pipes
  • 30,790    0
Rob Chinsky has been franchising since he was just 23 years old. Today he has 17 Indianapolis-area Penn Station East Coast Subs stores and will open his 18th location next year. He knows how to run a successful business and has been recognized with the brand's Franchisee of the Year award and served 10 years as president of the brand's Franchise Advisory Committee.
  • Multi-Unit Franchisee
  • 13,232    0
Dave Goebel has crammed several lifetimes into his 66 years.
  • By Debbie Selinsky
  • 14,178    0
Popeyes mega franchisee group, Parikh Network, purchases 18 formerly corporate-owned Arby's locations and signs deal to open another 50 Arby's units over the next 8 years.
  • Multi-Unit Franchisee
  • 21,915    0
Whether working to build up their business or improve the lives of children in their community, Papa Murphy's franchisee Todd Mulvahill and his wife Kelly love serving with a cause.
  • By Helen Bond
  • 31,531    0
What do two attorneys, a former Applebee's CEO, and a retired NFL quarterback have in common? They're four of the six multi-unit franchisees we've profiled in this issue.
  • By Kerry Pipes & Eddy Goldberg
  • 27,180    0
If you are looking to recruit and retain employees with strong values it is important to develop and shape programs to properly recruit on the front end, and build in programs to motivate and retain them on the back end.
  • By Kendall Rawls
  • 29,101    0
Longtime Wienerschnitzel franchisee signs on for an additional 10 units to open in California and Texas.
  • Multi-Unit Franchisee
  • 11,319    0
When a competitor set up shop too close to Michael Geiger's Moe's Southwest Grill, he and his partner John Iaquinta fired back with a volley of cheese dip.
  • By Helen Bond
  • 29,460    0
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Mega 99    

Multi-Unit Franchisee Magazine

Issue I, 2017

Multi-Unit Buyers Guide    

2016 Multi-Unit Buyers Guide

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